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Novotel Freiburg

4.0 of 5
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Konrad Adenauer Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Novotel Freiburg
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A recent review
4 of 5 stars reviewed 1 week ago
David F Washington, District Of Columbia, United States
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington, District Of Columbia, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a lovely stay at the Novotel in Freiburg located next to the concert hall. The location was perfect for exploring the city on foot, and the rooms are always clean and comfortable. The staff was very attentive and helpful, and they helped to make the stay very pleasant. We travel in Europe as a family, and we have... More 

Was this review helpful? Yes 1
Tokyo, Japan
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel well maintained with large room overlooking the black forest. The hotel is spacey and very clean. Very near from the main train station and besides the theater. Very quiet and peaceful. Staff are nice and make you feel at home.

Was this review helpful? Yes 1
Derby, United Kingdom
Level Contributor
345 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay in Freiburg regularly on our trips across Europe - and have used this hotel on a number of occasions before. I have to say that this time the place has improved. The service has certainly been upgraded, and the room we stayed in was spacious, well equipped, and very comfortable. The central location really helps, being near the... More 

Was this review helpful? Yes 2
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for taking your time to share your feedback with us. We are looking forward to welcoming you again soon. Kind Regards, Your Novotel Team More 

Iowa
Level Contributor
168 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After my stay in June 2014 I wrote a review about the heat in the rooms because of no AC. I was told, that an AC was about to be installed and nearing completion. When I called Novotel Freiburg in May 2015 to book a stay in June I specifically asked if the AC was installed and working. I was... More 

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for sharing your feedback. We do regret that the costumer service you experienced did not fulfill your expectations. We are very sorry that you received wrongly information about our central air circulation system as it does not work as a common known AC. We discussed your review in one of our team meetings so now every... More 

UK
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easily accessible from the autobahn and offering convenient hotel when travelling by car. Hotels right in the old city would be more difficult for car travellers. The hotel is only about five minutes walk from the hotel and trams and train are very close. Typical clean smooth running, if a bit characterless, international hotel. Room was spotless and had a... More 

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for taking your time to share your feedback with us. We are looking forward to welcoming you again soon. Kind Regards, Your Novotel Team More 

Sydney, New South Wales, Australia
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Amazing view from hotel! Breakfast to expensive so we decided against it. Only stayed one night was a comfortable large room and large bathroom. Across the road from train station and just a few mins from city. Perfect location. Would return again if price is right.

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you very much for this great review. We are very pleased that you enjoyed your time here with us at the Novotel Freiburg and are looking forward to welcoming you again soon. Kind Regards, Your Novotel Team More 

Kamloops
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 28, 2015

A 5 minute walk right across from the train station! Google maps makes it look more complicated, you just walk down a bit and cross the street. Clean, nice big rooms, nice bathroom, quiet for being across from the station/ I always take my earplugs anyways. Very friendly staff. Breakfast buffet is nice but pricey. Great location, easy to walk... More 

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for your positiv review. We are looking forward to welcoming you again soon. Kind Regards, Your Novotel Team More 

Basel, Switzerland
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 27, 2015

So I stayed here with a few of my friends. The location was great and the check in was pleasant. The hotel itself lacks a bit of character, but I guess that would be the Novotel quality standard. The room was fine. A great place to stay for a night or two.

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5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for your positiv review. We are looking forward to welcoming you again soon. Kind Regards, Your Novotel Team More 

Minneapolis, Minnesota
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 21, 2015

A great place to stay. The room and bathroom were huge, and the location is fantastic - about a 3 minute walk from the train station. The customer service could be a little better, which is the only reason I am giving a 4 star rating instead of a 5.

Was this review helpful? Yes 2
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for sharing your feedback. We do regret that the costumer service you experienced did not fullfill your expectations. We are looking forward to welcoming you again soon to prove that this was a single occurrence. Kind Regards, Your Novotel Team More 

Adelaide, Australia
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 18, 2015

The hotel is located adjacent to the train station and within 500 m of the centre of Freiburg. There are many choices for places to eat and drink nearby. The facility and room was consistent with other Novotel hotels I've stayed at around the world - comfortable, all the core services/facilities, nothing over the top or lavish. Wifi was slow... More 

Was this review helpful? Yes 2
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for sharing your feedback. We do regret that the costumer service you experienced did not fullfill your expectations. We are looking forward to welcoming you again soon to prove that this was a single occurrence. Kind Regards, Your Novotel Team More 

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