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Novotel Freiburg

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Konrad Adenauer Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
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1 room 1 adult
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Novotel Freiburg
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1,252 Reviews from our TripAdvisor Community

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AUCKLAND, NEW ZEALAND
Level Contributor
73 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were here before Christmas mainly for the Christmas markets. Had four nights. Great location- 10 minute walk to the old town where the Christmas markets are located. Very close to the main train station- five minute walk. Large, clean, comfortable room. Highly recommended.

Helpful?
1 Thank NewZealand-7
Mountain View, California
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an interesting customer experience were when we checked in. We felt that young lady wanted to get through this as quick as possible and sounded like a computer. Most people do want a speedy check in, but the tone of voice should be friendly and welcoming. She said did ask one question. You have been here before, I... More 

Helpful?
Thank Jacqui L
5383Novotel, Manager at Novotel Freiburg, responded to this review

We appreciate your sharing of your experiences. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. We sincerely regret that your experience with the check-in and the house-keeping did not meet your expectations. This definitely does not reflect on our... More 

Sharjah, United Arab Emirates
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay at this hotel was really a pleasant experience. Novotel Freiburg am Konzerthaus is located right next to the railway station (which in no way affects the comfort), Die Blaue Brücke, and just a short walk to both, Freiburg Uni and city center. The rooms are large enough and are equipped with all necessary amenities. The breakfast was up... More 

Helpful?
1 Thank Olexiy P
5383Novotel, Manager at Novotel Freiburg, responded to this review

"We will surely stay here again if we happen to return to Freiburg" - thank you very much for this promise and the great review about your stay at our Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Pierino Di Sanzo General Manager More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Felt this hotel was a tad over priced compared to other hotels I've stayed at. Rooms didn't smell very fresh, and bathrooms smelled not to pleasant. Hotel was in a good location near train station and not too far to walk to the centre of Freiburg and the old town and with some nice views. Staff were all pleasant and... More 

Helpful?
1 Thank Derek_Martin19
5383Novotel, Manager at Novotel Freiburg, responded to this review

We sincerely regret that your experience with the value did not meet your expectations. And I´m sorry, that you didn´t like the smell in the room and the bathroom. Be sure, we will take the appropriate measures to find a good solution. We sincerely apologize for this occurence - we hope to welcome you as our guest again in the... More 

Berlin, Germany
Level Contributor
90 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for one night - really ideally located between trainstation and city centre, just a couple of hundred meters to the Dreisam where you can find a beautiful running track along the river for miles on end - really great - see picture. Unfortunately Spa facilities and fitness centre where closed due to a revamp - was disappointed as... More 

Helpful?
1 Thank Mitweltler
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thanks a lot for the very positive feedback. And it was great, that you have found a "beautiful running track". Please allow me to beg your pardon for the missing information about our closed spa and fitness room. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as... More 

Cairo, Egypt
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I had to stay at Novotel 3 times during 2015, and every time I get shocked by how the staff "specially the receptionists" can be that rude.. we asked them for a room with a good view and after we got up we found that they gave us the the worst view they have. and when i went back to... More 

Helpful?
Thank Nahla A
5383Novotel, Manager at Novotel Freiburg, responded to this review

I sincerely regret the rude behaviour of the staff at the reception. This definitely does not reflect our philosophy. Togther with my completely team I sincerely apologize for this occurence - and be sure: I will take the appropriate measures. We hope to welcome you as our guest again in the future, so that your next visit will be more... More 

Belgrade
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My partner and I love this hotel, we stayed several times. The only thing that should be improved is Wi-Fi, free and premium, we used both. Rooms are clean, breakfast is a bit experience but excellent, hotel staff is great. We will definitely stay here again.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Nevenita2705
5383Novotel, Manager at Novotel Freiburg, responded to this review

We are very pleased about your feedback and your promise "we will definitely stay here again". I will share your comments with my team - together we hope, that you will visit us soon again and your next visit will be as pleasant as the previous one. Sincerely, Pierino Di Sanzo General Manager P.S.: Thanks for the tip with the... More 

ATHENS
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel was close to main train station and 10 minutes walk from the old city and the shops.Staff was helpful, breakfast was rich and the superior room on the sixth floor had a wonderful view.All in all,it was a perfect choice for our family.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank VASFOUR
5383Novotel, Manager at Novotel Freiburg, responded to this review

"A perfect choice for our family"- thank you very much for this big praise and the great review. We were very happy, that you and your family were our guests! Sincerely, Pierino Di Sanzo General Manager More 

Singapore, Singapore
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Loved the location of the hotel - just opposite the train station and walking distance to the city centre. Hotel room was very clean and staff were excellent. Recommend it to anyone looking for a place in Freiburg. Enjoyed the stay very much!

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Ty L
5383Novotel, Manager at Novotel Freiburg, responded to this review

We are very happy, that you have enjoyed the stay very much. Thanks a lot for the excellent assessment, the excellent marks and the big praise to our staff. It is always a pleasure to receive positive Feedback! We hope your next visit will be as pleasant as the previous one. Sincerely, Pierino Di Sanzo General Manager More 

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