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Novotel Freiburg

4.0 of 5
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Konrad Adenauer Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
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Novotel Freiburg
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5 of 5 stars reviewed 1 week ago
cjmum East Yorkshire
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1,048 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Yorkshire
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing time in Freiburg. We did a 3 city break ( Berlin and Budapest) but Freiburg stole our hearts and is now on one of my top places to go back to. The hotel was located really well for the transfer to and from the airport and the train station and trams. The room was cleaned daily... More 

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for the great review of our hotel and our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Freiburg More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unfortunately, my stay at this hotel was severely marred when a 50 Euro note was stolen from my room. Up until then, the stay had been quite pleasant. There is NO SAFE provided in the room! So I naively left my money on top of the desk and only took out what I needed each day. On the day before... More 

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5383Novotel, Manager at Novotel Freiburg, responded to this review

Dear David, first of all I want to thank you for the feedback concerning your stay at our Novotel Freiburg Am Konzerthaus at the end of February. Let me express my excuse for not contacting you until now. Unfortunately I do not have your contact details. There must have been a problem in communication with the reception and me and... More 

Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Freiburg is a small town so i guess there arent a lot of options around. This is an okd hotel. But big enough. No gym , only has a small pool at basement. Room is big enough but dated Wifi in room is ok though. Good thing is that hotel is opp main station. Main station has 24hr supermkt which... More 

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon. Sincerely, Your Novotel Freiburg More 

Pretoria, South Africa
Top Contributor
155 reviews 155 reviews
29 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Despite being old and in need of a renovation, the Novotel Freiburg ticks all the boxes. Far from the humdrum chain hotel you'd expect, this hotel is charming, well located and has excellent, large rooms for the value. Definitely one we recommend you stay in whilst visiting Freiburg. Very friendly, great pool/sauana, free Wi-Fi.

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Team More 

Istanbul, Turkey
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 5, 2015

The hotel is located in a perfect position, close to the city center, main train station and main road. The rooms are about 20 sq m, which is enough. The hotel has many rooms as far as I can say and the rates are reasonable. It is well maintained and clean. However, I found the breakfast too expensive, but it... More 

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Team More 

Culpeper
Top Contributor
56 reviews 56 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 3, 2015

Super nice front desk and a nice upgrade to the 6th floor . We had a lot of Luggage the hotel has a cart that you can use to get to your platform by elevator on the Bridge. My only problem was ...no room safe.l

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank für den tollen Kommentar. Schön, dass Ihnen der Aufenthalt bei uns so gut gefallen hat.... More 

Senior Contributor
39 reviews 39 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 11, 2015

Size of the room ok. Overall look oldish. Relatively clean. Gym didn't exist despite announced on the hotel presentation. Very dark rooms. Towels oldish... Breakfast quite expensive in correlation to the offering.

Was this review helpful? Yes 1
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon. Sincerely, Your Novotel Team More 

Munich
Top Contributor
111 reviews 111 reviews
100 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed February 7, 2015

Location could not be better: arrive at the main station and walk over a bridge directly to the hotel (which you see from the platform) and save the money for a taxi. I attended a conference at the Konzerthaus, which is in the same building. The hotel was a typical "chain hotel" - I had no complaints. For a conference,... More 

Was this review helpful? Yes 4
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Team More 

Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 20, 2015

Actually it is near rail station. We booked a room for 100€ to go to Europa park, but they didn't allow my pregnant lady to get into the room for 1 hour earlier!! Just at 2 pm. The lady who talked to us was angry to speak in English! I could speak in German too. The room had little view... More 

Was this review helpful? Yes 2
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon! Sincerely, Your Novotel team More 

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed January 15, 2015

This a typical overpriced Novotel Hotel, it has the basic features and benefits the Accor group offers. The check in is quick and easy. The Hotel is in a central location. The Breakfast is overpriced, and my recommendation is to eat outside the Hotel. There are plenty of restaurants near by.

Was this review helpful? Yes 4
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Maybe for your next stay it would be interesting to know, that there is also the option to book a smaller breakfast for only 7,50 € online. We hope to welcome you back to our hotel very soon! Sincerely, your Novotel team More 

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