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Mercure Hotel Freiburg am Muenster

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Auf der Zinnen 1, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
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Mercure Hotel Freiburg am Muenster
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Mercure Hotel Freiburg am Muenster
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589 reviews from our community

Traveler rating
    141
    315
    98
    28
    7
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164
240
42
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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Utrecht
Top Contributor
102 reviews 102 reviews
45 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It wasn't our first choice, but the preferred ones were full. Conveniently located at the edge of the city centre, everything within easy walking distance. Comfortable, if unimaginative rooms. Watch out: If you're carrying a skibox on the roof of your car it will not fit into the parking garage and you will have to pay for all spaces in... More 

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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent location at centre of city. Staff were very friendly and helpful and all in all clean and it was good value. My only criticism was that the décor did seem fairly dated and it somehow had a 'musky' air to it all. Very functional though

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Glasgow, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2015

Two nights, Friday and Saturday, for Short stay with friends. Rooms impeccable, clean and well appointed. Breakfast buffet style; copious and varied choice. Staff very, very helpful. Location very good for old town and Castle.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Basel
Top Contributor
125 reviews 125 reviews
75 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed January 25, 2015

To start with, we weren't even supposed to be staying at this hotel! I'd booked three rooms at the Novotel Freiburg for myself and friends going to a concert six months before the night we were going to be staying there. On the day of arrival, I received a phone call from the booking manager advising me that, because of... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback about our hotel and staff. I will share your comments with our team. Of course I will talk with out sister hotel about the situation to find out where the problem was, on... More 

Canberra, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 12, 2015

This hotel was a little hard to find the entry as its surrounded by a small shopping centre and wasn't well signed. The family room was very generous in size and whilst the room was probably ready for an update it was clean and comfortable. There was a large bathroom and entry area so plenty of room for bags. Very... More 

Was this review helpful? Yes 1
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Sydney, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 2, 2015

We travelled to Freiburg in December. This hotel is very basic but the rooms are clean and wifi is included. It was fairly well priced so you get what you pay for. The hotel is in a good location to explore the city and about a 15-20 min walk to the train station. Was perfect for our short stay in... More 

Was this review helpful? Yes 1
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Paris, France
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 2, 2015

I often stay in Accor hotels. This one is particularly good. From friendly staff to excellent remodeled rooms and excellent bar. The only down side that I can think of is the unclear garage charges. At the gate it says €8 but actually ended up being over €15. Plus I was warned to leave in 15 minutes otherwise the price... More 

Was this review helpful? Yes 2
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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