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Mercure Hotel Freiburg am Muenster

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Auf der Zinnen 1, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
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Mercure Hotel Freiburg am Muenster
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628 Reviews from our TripAdvisor Community

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Traveler rating
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    332
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (148)
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Europe
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a few step from the walking street and the cathedral , this hotel provided us a comfortable and clean place for our 1 night stay. Situated on top of a public parking where we left our car for the night , it was a challenge getting a spot at the level of the hotel entrance. Good value for the... More 

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H0492-GM, . at Mercure Hotel Freiburg am Muenster, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Espoo, Finland
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice room for 3, clean and good bathroom. Aircon was set just right. Elevator capacity was not enough for the traffic, and car parking in the garage was expensive. There is no parking arranged by the hotel, as this is in the center. Breakfast was good but expensive. Nearby mexican restaurant in the corner was good for dinner. Never get... More 

Was this review helpful? Yes
H0492-GM, . at Mercure Hotel Freiburg am Muenster, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Stoke-on-Trent, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is what you would expect from Mercure. It is comfortable, the rooms are spacious and also offer good views of the surrounding area. The location is perfect, we managed to get everywhere we wanted to go on foot. Didn't have breakfast so cannot comment on the food. Managed to get a good deal for three sharing a room so... More 

Was this review helpful? Yes
H0492-GM, Empfang at Mercure Hotel Freiburg am Muenster, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A couple of blocks from the main square, this hotel is what you would expect as a business traveler. Short on charm, but long on amenities and space, this is more akin to what you would expect from an American chain. Nice sized rooms, very accommodating staff for larger groups.

Was this review helpful? Yes 1
H0492-GM, Front Office Manager at Mercure Hotel Freiburg am Muenster, responded to this review
Google Translation

Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über... More 

Brussels, Belgium
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is ideally located in the center of Freiburg, with a very spacious parking underneath. The restaurant offers nice meals, I had lunch, dinner and breakfast here and I have no remarks. The rooms are ok: clean, good bed, nice bathroom, not much noise from outside. Staff is very friendly and considerate. The meeting room we used, however, was... More 

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Remaufens
Level Contributor
55 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 18, 2015

Nice thing : there is a huge public parking under the hotel (actually the hotel is within a mall center, and that's the mall's parking). 17euros/24 hours. Room is compfortable but basic, no charm at all. Free wifi. Breakfast not included (17euros/PAX/day). 5min walk from city center. If you don't mind to park your car 5min away from your hotel,... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Munster and we are sorry, that not everything was to your fully satisfaction. I will share your comments with our team to continuously improve the quality of our services. We are in the heard of Freiburg downtown=old town, only 2 minutes walk from... More 

Merstham, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 13, 2015

Stayed here in a triple room for three nights and have no complaints at all. In a great spot just behind the cathedral, the hotel has friendly staff and breakfast was excellent if not cheap at 16 euros. The room was quite big enough, clean and quiet with comfortable beds, a good shower with plenty of hot water, and very... More 

Was this review helpful? Yes 1
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 13, 2015

Not sure how this hotel has all those good reviews. Makes me think I got a raw deal with the rooms and the staff at the reception I had to deal with. The rooms (I stayed on the fourth floor - family rooms) were not even close to a 2 star. The sheets were torn, the bed skirt and the... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

we refer to your stay from 09. – 10.04.2015 in our Mercure Hotel Freiburg am Münster and we like to thank you for taking the time to inform us about your experience. We are very sorry to hear that your stay in our hotel was unsatisfactory for you and we would like to apologize for this inconvenience. Dear client, We... More 

Utrecht
Level Contributor
106 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed March 26, 2015

It wasn't our first choice, but the preferred ones were full. Conveniently located at the edge of the city centre, everything within easy walking distance. Comfortable, if unimaginative rooms. Watch out: If you're carrying a skibox on the roof of your car it will not fit into the parking garage and you will have to pay for all spaces in... More 

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback about our location. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit , end of month, will be as pleasant as... More 

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