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Mercure Hotel Freiburg am Muenster

Auf der Zinnen 1, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
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Mercure Hotel Freiburg am Muenster
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Mercure Hotel Freiburg am Muenster
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613 reviews from our community

Traveler rating
    144
    325
    106
    29
    9
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169
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Remaufens
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice thing : there is a huge public parking under the hotel (actually the hotel is within a mall center, and that's the mall's parking). 17euros/24 hours. Room is compfortable but basic, no charm at all. Free wifi. Breakfast not included (17euros/PAX/day). 5min walk from city center. If you don't mind to park your car 5min away from your hotel,... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Munster and we are sorry, that not everything was to your fully satisfaction. I will share your comments with our team to continuously improve the quality of our services. We are in the heard of Freiburg downtown=old town, only 2 minutes walk from... More 

Merstham, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in a triple room for three nights and have no complaints at all. In a great spot just behind the cathedral, the hotel has friendly staff and breakfast was excellent if not cheap at 16 euros. The room was quite big enough, clean and quiet with comfortable beds, a good shower with plenty of hot water, and very... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 13, 2015

Not sure how this hotel has all those good reviews. Makes me think I got a raw deal with the rooms and the staff at the reception I had to deal with. The rooms (I stayed on the fourth floor - family rooms) were not even close to a 2 star. The sheets were torn, the bed skirt and the... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

we refer to your stay from 09. – 10.04.2015 in our Mercure Hotel Freiburg am Münster and we like to thank you for taking the time to inform us about your experience. We are very sorry to hear that your stay in our hotel was unsatisfactory for you and we would like to apologize for this inconvenience. Dear client, We... More 

Utrecht
Top Contributor
105 reviews 105 reviews
48 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 26, 2015

It wasn't our first choice, but the preferred ones were full. Conveniently located at the edge of the city centre, everything within easy walking distance. Comfortable, if unimaginative rooms. Watch out: If you're carrying a skibox on the roof of your car it will not fit into the parking garage and you will have to pay for all spaces in... More 

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H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback about our location. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit , end of month, will be as pleasant as... More 

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

Excellent location at centre of city. Staff were very friendly and helpful and all in all clean and it was good value. My only criticism was that the décor did seem fairly dated and it somehow had a 'musky' air to it all. Very functional though

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Glasgow, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2015

Two nights, Friday and Saturday, for Short stay with friends. Rooms impeccable, clean and well appointed. Breakfast buffet style; copious and varied choice. Staff very, very helpful. Location very good for old town and Castle.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Basel
Top Contributor
135 reviews 135 reviews
81 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed January 25, 2015

To start with, we weren't even supposed to be staying at this hotel! I'd booked three rooms at the Novotel Freiburg for myself and friends going to a concert six months before the night we were going to be staying there. On the day of arrival, I received a phone call from the booking manager advising me that, because of... More 

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback about our hotel and staff. I will share your comments with our team. Of course I will talk with out sister hotel about the situation to find out where the problem was, on... More 

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