We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hotel Freiburg am Muenster

Hotel website
Auf der Zinnen 1, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Special Offer
Package Deal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Hotel Freiburg am Muenster
Professional photos View all
Browse nearby
Mercure Hotel Freiburg am Muenster
Write a Review

601 reviews from our community

Traveler rating
    143
    321
    101
    29
    7
See reviews for
166
244
42
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (601)
  • Mar-May only
    (136)
  • Jun-Aug only
    (170)
  • Sep-Nov only
    (126)
  • Dec-Feb only
    (169)
All months
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Not sure how this hotel has all those good reviews. Makes me think I got a raw deal with the rooms and the staff at the reception I had to deal with. The rooms (I stayed on the fourth floor - family rooms) were not even close to a 2 star. The sheets were torn, the bed skirt and the... More 

Was this review helpful? Yes
Utrecht
Top Contributor
102 reviews 102 reviews
45 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It wasn't our first choice, but the preferred ones were full. Conveniently located at the edge of the city centre, everything within easy walking distance. Comfortable, if unimaginative rooms. Watch out: If you're carrying a skibox on the roof of your car it will not fit into the parking garage and you will have to pay for all spaces in... More 

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback about our location. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit , end of month, will be as pleasant as... More 

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

Excellent location at centre of city. Staff were very friendly and helpful and all in all clean and it was good value. My only criticism was that the décor did seem fairly dated and it somehow had a 'musky' air to it all. Very functional though

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Glasgow, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2015

Two nights, Friday and Saturday, for Short stay with friends. Rooms impeccable, clean and well appointed. Breakfast buffet style; copious and varied choice. Staff very, very helpful. Location very good for old town and Castle.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Basel
Top Contributor
125 reviews 125 reviews
75 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed January 25, 2015

To start with, we weren't even supposed to be staying at this hotel! I'd booked three rooms at the Novotel Freiburg for myself and friends going to a concert six months before the night we were going to be staying there. On the day of arrival, I received a phone call from the booking manager advising me that, because of... More 

Was this review helpful? Yes
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback about our hotel and staff. I will share your comments with our team. Of course I will talk with out sister hotel about the situation to find out where the problem was, on... More 

Canberra, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 12, 2015

This hotel was a little hard to find the entry as its surrounded by a small shopping centre and wasn't well signed. The family room was very generous in size and whilst the room was probably ready for an update it was clean and comfortable. There was a large bathroom and entry area so plenty of room for bags. Very... More 

Was this review helpful? Yes 1
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Sydney, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 2, 2015

We travelled to Freiburg in December. This hotel is very basic but the rooms are clean and wifi is included. It was fairly well priced so you get what you pay for. The hotel is in a good location to explore the city and about a 15-20 min walk to the train station. Was perfect for our short stay in... More 

Was this review helpful? Yes 1
H0492-GM, Manager at Mercure Hotel Freiburg am Muenster, responded to this review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

105 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (84)
Viewed
Hotel & grounds (12)
Viewed
View from room (15)
Viewed
Room/suite (36)
Viewed
Bathroom (17)
Viewed
Dining (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (7)
Viewed
Dining (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question