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The Alex Hotel

Certificate of Excellence
Rheinstrasse 29, 79104 Freiburg im Breisgau, Baden-Wurttemberg, Germany (Formerly Hotel Atlanta Freiburg)
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The Alex Hotel
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91 Reviews from our TripAdvisor Community

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Traveler rating
    48
    31
    10
    2
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (91)
  • Mar-May only
    (12)
  • Jun-Aug only
    (52)
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    (17)
  • Dec-Feb only
    (10)
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NYC
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Situated about 7 minutes walk from the bus/train station and 15 minutes walk from the centre of the old city, this is a lovely hotel on a quiet street (and near a delicious bakery). The rooms are quite small, but very efficient and smartly designed. The hotel staff and management are extremely friendly and helpful and went out of their... More 

Was this review helpful? Yes
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Thought their website stated rooms with a/c when we arrived during the recent heat wave we found out ours didn't have it along with the other rooms on that wing. We asked to change rooms and were refused. We asked for a fan and was told the owner said no. Finally the desk clerk took pity since it was still... More 

Was this review helpful? Yes 1
TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear Stephanie P, Greetings from The Alex Hotel and thank you very much for taking the time to review your stay with us. We are very thankful about your feedback regarding the air-conditioning in part of our rooms. It is very important to us to make clear that not all of our rooms feature air-conditioning yet. We have made sure... More 

Philadelphia, Pennsylvania
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Alex is an absolute gem located in Freiburg. While the rooms are small, the entire property is clean, modern and inviting. Every inch of the place is impeccably designed and decorated. However, the true magic of the place is the owner team - both are lovely and entirely committed to making their guests feel comfortable and at home here... More 

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TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear Mr. Brooks, Thank you very much for your kind words! It was a great pleasure having you with us and as expected, you managed to write our 80th review... Please do let us know when you are planning your next trip to Freiburg - we would love to welcome you back! Warm regards from the entire team, Alexander Beinert... More 

Sydney
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at The Alex for four nightsduring a visit to my son who lives in Freiburg. Make sure you have directions to the hotel if walking from the station- we had no phone reception and spent 50 minutes getting there- instead of the 10 mins it took as on the return trip. Very friendly and helpful staff. On our arrival... More 

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Auckland Region, New Zealand
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staff at the reception desk was very polite, friendly and nice. The hotel was very comfortable, modern, clean and quiet. Our room was very lovely, not big, but it included everything we needed and was well designed. We stayed there only for a night but we totally enjoyed it. The location was very close to the inner city and the... More 

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TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear NZ_tourist1, Wow, thank you so much for your amazing review! We are honoured to read your positive comments. With great pleasure we would welcome you back next time you are planning a visit to the blackforest. Maybe to see our beautiful Christmas Market in December? Just let us know. Until then we remain with warm regards from the entire... More 

Highlands Ranch, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here in June. I had been before and like the modern boutique-like feel. Our first nice did not go well - we had a non-air conditioned room (some have a/c and some do not). We tried to open the window but there wasn't any breeze and there was quite a bit of noise from the... More 

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TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear 3GirlsandaDad, Warm regards from The Alex Hotel! Thank you very much for having taken the time to review your stay with us. Your feedback is crucial to us and we will make sure to take it onboard. One of our next investments definitely will be to make sure all of our rooms have air-conditioning. Therefore, it should not be... More 

St. Lucia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Alex Hotel was the perfect place to stay while visiting our daughter who was studying abroad at the University of Freiberg. It is walking distance to the old town and the street markets which we enjoyed very much. We were in need of extra pillows and a fan as we were in a room without A/C and Victoria, the... More 

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TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear LindaO57, Thank you so much for your great review and kind words! We are stunned by your compliments and will definitely pass them on to everybody in the team. It is one of our highest goals to be hospitable and make our guest feel like home. We are more than happy to read it worked for you! We would... More 

Adelaide, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights late June as a leisure couple. Walked our luggage from station, maybe 500m distance. Reception (Christina) gave us a lovely welcome, including town map & made us feel at home. The queen size room we had booked had effective air conditioning, small fridge, but no tea or coffee making facilities. However when we enquired about... More 

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TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear sandpeg 1970, Warm greetings from sunny Freiburg and thank you so much for your kind words. With great pleasure we have read your experiences at our hotel and will make sure to pass on your compliments. Please do let us know if you are planning your next visit as we would love to accommodate you again! Until then all... More 

Sydney, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2015

Alexander and Victoria the Managers of this modern boutique hotel within walking distance of the main Hbf train station and the old city of Freiburg have thought of everything to ensure your comfort. Rooms are very functional, comfortable and very clean. We were able to sleep with the window open with only the sounds of the birds and the bells... More 

Was this review helpful? Yes
TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear Annie499, THANK YOU for this amazing feedback about your stay with us! It is great to read we actually managed to make you feel at home which is one of our highest goals. We would be honored to welcome you back again with us next time you are planning to spend some time in the beautiful Black Forest. Until... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed June 26, 2015

I have been there with my wife for 3 nights and we were very satisfied. The hotel has a very modern looking. "Hitec style". The crew was very kind and helpful. The breakfast was also fine - eggs, cheese , good capuchino and vegetables! (Unfortunately it is missing in most of hotels). The only reason it is rated 4 and... More 

Was this review helpful? Yes
TheAlexHotel_FR, Manager at The Alex Hotel, responded to this review

Dear ShlomiN, Thank you so much for your detailed comment about your recent stay with us. We are more than happy to read that you enjoyed your stay and our service. Also, we will will definitely pass on your positive feedback to our team! Please do let us know if you are planning your next trip to Freiburg (maybe to... More 

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Hotel & grounds (9)
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