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Heliopark Bad Hotel zum Hirsch

Certificate of Excellence
Hirschstrasse 1, 76530 Baden-Baden, Baden-Wurttemberg, Germany
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Heliopark Bad Hotel zum Hirsch
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Ranked #18 of 55 Hotels in Baden-Baden
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed March 16, 2015
M Y The Hague, The Netherlands
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206 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Hague, The Netherlands
Top Contributor
55 reviews 55 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 16, 2015

We are regular visitors in Baden-Baden and Heliopark zum Hirsch is one of our favorite hotels in town. Perfect location right in the middle of the center, friendly and helpful reception, lovely interiors, clean and cozy rooms. We enjoyed all of this this time as well. Breakfast was a real nuisance though! Showed up an hour before breakfast is finished... More 

Was this review helpful? Yes 2
Hoteldirektor L, Manager at Heliopark Bad Hotel zum Hirsch, responded to this review

Dear guest, dear M Y, many thanks for your evaluation. We are happy to read that the following points were to your satisfaction: location, friendliness of the staff, helpful reception, interiors and the rooms. We are sorry to read the comments for our breakfast and apologize for it. We have talked to our staff, including our restaurant manager to avoid... More 

HH
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2015

Being a party of three, we booked a single and a double room (140 Euros, December 2014) including breakfast for two and tax. The hotel does not offer parking, but there are public parking garages close by, which are, however, somewhat expensive (25 Euros per day). Both rooms were very nice, the service at the reception was excellent. The receptionist,... More 

Was this review helpful? Yes 1
Hoteldirektor L, General Manager at Heliopark Bad Hotel zum Hirsch, responded to this review

Dear guest, dear SpaceTravellerHH, many thanks for the evaluation of our hotel which helps us constantly to improve. It's correct that we don't offer own parking slots unfortunatelly as we are in the middle of the city. There are two parking possibilities nearby for 20 Euro or 30 Euro a day. Many thanks for your compliments for the rooms, the... More 

Sacramento
Contributor
15 reviews 15 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 8, 2015

This was our favorite room of our 2 week German adventure. we had a nice view of the city, comfy beds, things were clean and there was actual mineral spa water in the tub. For 99 Euros a night, it was a great deal. Walkable to everything and the included breakfast was top notch. Couldn't have asked for more.

Was this review helpful? Yes 2
Hoteldirektor L, Leiter Gästebetreuung at Heliopark Bad Hotel zum Hirsch, responded to this review

Dear guest, dear Nick, many thanks for your great review which helps us to improve our rating. It's true, we have thermal water in our bathrooms and are very glad about it. For the price of the room you were lucky, room rates are not always that low :-) We were very happy to have accommodated you in our hotel... More 

Strasbourg, France
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2015

We've been in the "Doppelzimmer Deluxe" and it was a little bit too noisy but the breakfast and the bathroom was great ! Lot of choice, and quiet ambiance to start the journey on a good mood. Thermal water in the bathroom, in the center of the pedestrian area with 5mn of walk to Caracalla. Good choice if you've got... More 

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Hoteldirektor L, Guest Relations Manager at Heliopark Bad Hotel zum Hirsch, responded to this review

Dear guest, dear Oursinho, many thanks for your evaluation of our hotel. We are sorry that you found the room too noisy. Please let us know the next time so we can change the room for you, if we have rooms left. We like to have our guests 100% satisfied. Many thanks as well for the compliments regarding the breakfast,... More 

Surrey, British Columbia
Top Contributor
109 reviews 109 reviews
56 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 22, 2014

A little difficult to find but certainly not to be overlooked. So let's see firstly on how to easily reach this hotel from the main Baden Baden Bahnhof. From the bus stop in front of the station, take #201 Lichentaler. Get off at Leopoldplatz stop, walk back about one block, then turn right at Mode-Wagener building. One short block, turn... More 

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Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 7, 2014

1)No concierge! Self service -which is okay if you have 1 bag,but what if you have 4? & coming from a distance! 2) walls are thin, you can hear any/everything! No privacy! 3) staff were very rude! Except for the manager who we met at check out! 4) the worst point : they blocked double the room charge + they... More 

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Near Bristol
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed August 4, 2014

This hotel is very central - good for walking but it does mean you have to drive through a pedestrian area, drop off your luggage and then find somewhere to park. We parked in the underground car park at the casino some 5 to 10 minutes away which cost a whopping Euro per hour or thereabouts. Our room was large... More 

Was this review helpful? Yes 1
Dyersburg, Tennessee
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 1, 2014

This was a great hotel in a wonderful location. Located within easy walking distance of everything. Large rooms and very nice bathroom. Decorated old world style that suited the hotel. Small bar area on site. Staff very helpful with directions. Would definitely return to this hotel. Nice breakfast served of a morning.

Was this review helpful? Yes 1
East Lansing, Michigan
Top Contributor
101 reviews 101 reviews
36 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 22, 2014

We found this place to be a fairly good place with an excellent location. It is in the walking zone of the city. It is a short walk to the baths, and a little farther to the casino. The rooms are decent. A little dated, but not bad. I think they are going for that old time elegance look. The... More 

Was this review helpful? Yes 2
San Jose, California
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 20, 2014

A beautiful hotel in a great location. However, we were on the top floor and the ceilings have quite an angle to them. We bumped our heads several times. Avoid the top floor and I'm sure you'll have a great time here.

Was this review helpful? Yes 1
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