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Mercure Saint Etienne Parc de L'Europe

Rue de Wuppertal, 42100, Saint-Etienne, France
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1 room 1 adult
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Mercure Saint Etienne Parc de L\\
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252 Reviews from our TripAdvisor Community

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Verona, Italy
2 reviews
3 of 5 stars Reviewed November 14, 2015 via mobile

I was there 2 nights on nov 15 for business. I booked the room with booking at a really attractive price: 138 € for 2 nights in a 4 stars business hotel is good. But..... Room decor and cleaning status of the moquette was not in line with the standard of a 4 stars business hotel. TV only in French... More 

Helpful?
Thank davide s
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review
Google Translation

Bonjour Monsieur, Nous sommes ravis que vous ayez apprécié votre séjour dans notre hôtel notamment la qualité du petit déjeuner,... More 

Amersham
Level Contributor
81 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed September 17, 2015 via mobile

We had chosen this hotel because it had parking, a restaurant and is part of the Accor group that we use constantly. We arrived on Saturday afternoon to find one person on duty; and indeed didn't see any other staff until Sunday. The hotel was drab and in a very run down condition. We parked in the secure underground car... More 

Helpful?
Thank Jax3501
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review
Google Translation

Bonjour, Nous vous remercions pour votre commentaire. Nous avons pris note de vos remarques afin d'améliorer nos prestations. Au plaisir... More 

Travelers are raving about these Saint-Etienne hotels

Guernsey, United Kingdom
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed July 20, 2015

We arrived on a Friday just for the weekend and had a large superior room overlooking the park, which was very clean and comfortable and we had free wi-fi. We viewed the restaurant menu while in the lift and were excited as this was the typical menu of the Mercure hotels that we have grown to love over the years.... More 

Helpful?
1 Thank JanC001
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternoon, Thank for your comment. We are happy to read that you enjoyed you stay in our etablishment. The restaurant was closed for lunch during summer holidays. During the year, it is open all the week excepted Saturday and Sunday for lunch time. Best Regards, Nicolas Plekan More 

Morpeth, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 20, 2015

Very pleasant hotel, slightly dated compared to other Mercure's, but room was clean and airy. Lovely grounds - Parc de L'Europe. Staff were very welcoming and we used the restaurant and bar and found the staff there helpful and pleasant. A bit far from city centre but we did have a car and it was free parking at hotel.

Helpful?
Thank loraine240254
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternoon, Thank you for your lovely comment! We are delighted to read that you enjoyed your stay in our hotel. We are always trying to improve our services, so we are really happy to see that you spend good time in our etablishment. We are looking forward to seeing from you! Best Regards, Nicolas Plekan More 

Watford, United Kingdom
Level Contributor
221 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed April 22, 2015 via mobile

Nice clean, well appointed hotel based not quite as near to the city centre as we expected! Don't try and walk, it will take 45 mins but only 12 euros for 4 in a cab. Friendly helpful staff, especially reception who's resturant recommendations were top rate and to be heeded, a great breakfast, high quality, plenty of choice and regularly... More 

Helpful?
Thank Kevin S
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternoon, Thank for your comment! We are happy to see that you enjoyed your stay. We take into consideration your request about the bar for your next stay in our hotel. It will be a pleasure to welcome you again for the next Saracens Rugby Match! Best Regards, Nicolas Plekan More 

Watford, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed April 19, 2015

I really cannot understand some of the negative reviews of this hotel. It is really nice and in a most lovely, quiet street opposite a truly delightful park of some size. We chose a privilege room on the second floor, overlooking the park. It was quiet, very well appointed, with all the extra amenities you could wish for. The bed... More 

Helpful?
Thank Youandi5
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good Afternoon, Thank you so much for your email. We are glad to see that you really enjoyed your Stay at Mercure Saint Etienne. All our staff really appreciate your compliments about services, environement and the restaurant. We look forward to welcoming you! Best Regards, Nicolas Plekan More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 26, 2015

Just checked into my room in this hotel and its awful. For starters the room is dusty and cold.There are stains on the bathroom walls which I cannot even think about let alone describe to you. The decor is dowdy and everything is worn. I can honestly say I will be sleeping in my clothes tonight because I don't want... More 

Helpful?
Thank Bronwyn O
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review
Google Translation

Bonjour, C'est avec regret que nous constatons que vous n'avez visiblement pas apprécié votre séjour dans notre établissement. Concernant votre... More 

West Kirby, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 29, 2014 via mobile

The hotel was not recently decorated but was clean and basic. The bathroom could have done with a high up mounting point for the shower head. The restaurant was excellent with tasty and varied food on offer for both dinner and breakfast, they did have a good selection of local specialities on offer, the cheese being particularly good. Our first... More 

Helpful?
Thank cleughy
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good Afternoon, We are happy to read that you enjoyed your stay in our Hotel and note that you specially appreciate the restaurant. We managed to work with local producers, serving fresh and local products. We look forward to welcoming you on your next stay in St Etienne. Best Regards Nicolas Plekan More 

La-Baule-Escoublac, France
Level Contributor
195 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed June 12, 2014

The personnel is friendly and skilled, always here to help. But the rooms are really old and outfashioned, which is not the standard of Mercure's hotels anymore ... Breakfast is good (bread is amazing), but, again, rooms are deceiving.

Helpful?
Thank Groovemasterjay
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Dear Mister, We thank you for your comment. We are delighted to read that you enjoyed our services and your breakfast. Our buffet suggest a large choice of fresh products. A part of our buffet is devoted to products from organic agricultur, we are always trying to improve our services. We hope to see you soon. Best Regards More 

Bissone, Switzerland
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 11, 2014

This hotel seems to be patroinised mostly by business customers. As such it suffers low occupancy at weekends, and presumably chooses to cut hosts by closing down the bar and restaurant when demand is slack. This means that from Friday night through Sunday, you cannot get so much as a cup of coffee, except at breakfast time. In practice, the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Oktopus_Ken
Nicolas P, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review
Google Translation

Bonjour, Je vous remercie pour votre commentaire, l'avis de nos hôtes nous est précieux. Le restaurant est en effet fermé... More 

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