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Novotel Lyon Confluence

#29 of 190 Hotels in Lyon
Certificate of Excellence
GreenLeadersBronze level
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3 Rue Paul Montrochet, 69002 Lyon, France
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Novotel Lyon Confluence
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555 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairo, Egypt
1 review
1 of 5 stars Reviewed 1 week ago

One event 5 mins after checking in ruined my entire stay.. Booked an executive room for 190 EURwith a nespresso machine, called them for a refill and they coldly said "sorry you are only allowed 3 per day! There's nothing i can do..We can refill it tomorrow" told her i have a meeting and i am waking up at 6:00... More 

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Marie-Anne T, Responsable réception at Novotel Lyon Confluence, responded to this review

Dear Mhzmhzmhz, We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. The quality and the customer satisfaction is the priority of Novotel Lyon Confluence. I am very sorry to read such comments. Please accept our apologizes. Be sure that I will check with the reception that... More 

Verona, New Jersey
Level Contributor
180 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros - very friendly staff, nice and large rooms, large shower area, good workspace for my laptop, free WiFi, within walking distance to the shopping mall next door with many shops and restaurants, great outdoor terrace for relaxing. Cons - average-tasting (and not cheap) breakfast, WiFi access needed to be renewed every 24 hours or whenever leaving and returning to... More 

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Marie-Anne T, Responsable réception at Novotel Lyon Confluence, responded to this review

Dear BenjaB, We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. The wireless is offered and working in all the hotel. Each 24 hours you need to reconnect for the security. By hoping to welcome you again, Best regards More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

Booked an executive room with view over the river. It was spacious and nicely decorated, although it's a shame you can't fully open the window to appreciate the view. Of course you could head to the bar with its open roof terrace but unfortunately it was closed... most of France shuts down during bank holidays, how not surprising. The staff... More 

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Scotland, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 10, 2015

Very modern hotel in a business district type area, right next to a big shopping mall. (Our daughters loved the big toy shop there!). On arrival at the hotel, the receptionist provided us with our keys and general info. As it was early evening and with two young and tired children, we were looking for information about good restaurants in... More 

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Marie-Anne T, Responsable réception at Novotel Lyon Confluence, responded to this review

Dear waterfee, We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. The quality and the customer satisfaction is the priority of Novotel Lyon Confluence. We take into account your remarks to improve our servive. By hoping to welcome you again, Best regards More 

genève
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed May 10, 2015

We often chose Novotel worldwide since the name is a guarantee of quality. This time in Lyon we were forced to change our mind. Very narrow room, very uncomfortable bed, awful modern pillow (where did you find those ???) minibar: 1 very small bottle of water and... finished, nothing else. At evening we went at the bar to drink something:... More 

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Marie-Anne T, Responsable réception at Novotel Lyon Confluence, responded to this review

Dear mdellaval We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. The quality and the customer satisfaction is the priority of Novotel Lyon Confluence. I am amazed at your dissatisfaction concerning the bedding because this one is strongly appreciated by the majority of our guests. By... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 9, 2015

This hotel is located in a nice neighborhood, very modern and just next a big shopping mall but once you get inside the hotel you are so trapped into the plenty mistakes off this building that I would not book it again :-( The alivator works so slow that you deffintly miss your flight or train, just two alivators for... More 

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Marie-Anne T, Responsable réception at Novotel Lyon Confluence, responded to this review

Dear Geert C, We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. The quality and the customer satisfaction is the priority of Novotel Lyon Confluence. We take into account our remarxks to improve our quality. The Novotel Lyon Confluence has 150 rooms. By hoping to welcome... More 

Bucharest
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 1, 2015

No service at all, at least after 00:00: no mini bar, no bar open... And not friendly receptionist ... Come with you own drink and food ... The room itself is very good, brand new , nice shower with amazing glass wall, very nice. Some restaurants and bars in the area... But beware of the ghost city there, not in... More 

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Antwerp, Belgium
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 29, 2015

I was not only charmed by Lyon, but also the Novotel really pleased me. The large rooms with pleasant lighting, great bathroom (with a glass wall you can turn into non-transparant with a switch!). The terrace has a stunning view!

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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 29, 2015 via mobile

I arrived at 11pm after a long flight, only to be told my reservation was no longer valid as they had overbooked the hotel. With flights I can understand - for a hotel, this was a first. A real inconvenience for me as my colleagues were all based at this hotel. They shipped off to a much older Novotel in... More 

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Marie-Anne T, Responsable réception at Novotel Lyon Confluence, responded to this review

Dear 365sjt198, We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. Actually we had a problem of overbooking, and we apologize for it. I am delighted to read that you appreciated the welcomeof the hotel where you accommodated. Your sincerely More 

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