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Mercure Lyon Brotteaux

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112-114, boulevard des Belges, 69006 Lyon, France
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1 room 1 guest
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Mercure Lyon Brotteaux
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191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Royal Tunbridge Wells, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We used this hotel as a base to find accommodation for my daughter who will be working in Lyon. The receptionist was amazing. When we arrived at about 3pm on Tuesday she gave us loads of useful advice. We were told by locals that this hotel is in a very upmarket area. It was, but for a very ordinary price.... More 

Was this review helpful? Yes
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Kate, We thank you for having taken time to send us your message on Tripadvisor !. It is always with a real pleasure that my Team, and I, let us discover very positive comments. They encourage us to maintain our efforts to satisfy always better our customers. Still " thank you" ! In the pleasure to welcome you again... More 

Perth, Australia
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Located in Brotteaux the hotel is a good 10 minute walk from the main Lyon station. The hotel is classically French in style, we loved the spiral staircase and the cosy elevator. The reception staff were excellent and happy to help which we appreciated. Our room, while small, was clean and relatively comfortable but we didn't appreciate the disposable coffee... More 

Was this review helpful? Yes
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Guests, Thanks a lot for you warm comment ! We are happy that you appreciate our "lovely quaint hotel". I look forward to welcoming you again and give you more insights about this lovely city ! Best regards. Paule DANIEL - General Manager More 

London, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I choose this hotel as was considerably cheaper that other 4* hotels around. This hotel do its basic job: give you a nice customer service (great and attentive Receptionists), very comfortable bed, working wifi and hot shower. Very good location - walking distance form Part Dieu station (15 mins), metro (1 min) plus trams and buses. In front of the... More 

Was this review helpful? Yes
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . It's always with a real pleasure that my Team discover very positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again in our establishment very soon. Best regards. Paule... More 

Sydney, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This charming hotel and the staff were amazing and are very helpful. We were recommended places to visit which came in handy with a few days of rain. This hotel is situated in clearly affluent part of town with many restaurants, brasseries and supermarkets close by. The hotel has an original stone spiral staircase and elevator - a plus if... More 

Was this review helpful? Yes 1
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Customer, Thank you very much for your positive comments on Tripadvisor ! I shall not miss to transmit them to my Team, which will be delighted to know that you have spent an excellent stay in our company. I am glad to note that you enjoyed all our services. We wish we will have the pleasure to welcome you... More 

Bruxelles
Level Contributor
192 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 2, 2015

Mercure Lyon Brotteaux is an excellent hotel in the center of Lyon, close to the Tête d'Or park. The staff was really efficient and friendly. The hotel is located in an old building but the renovation has wonderfully merge the modern design and the old structure. The breakfast buffet was nice. There are restaurants and bars around the hotel which... More 

Was this review helpful? Yes 1
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear guest, We deeply thank you for your comment and are delighted that you had an excellent stay in our hotel. I shall not miss to transmit your message to my Team ! In the pleasure to welcome you again in the "Cité des Gônes" ! Have a nice summer ! Cordially. Paule DANIEL - General Manager More 

New York City, New York
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 20, 2015

Great hotel in close proximity to mass transport. Rooms are clean and quiet. Staff are excellent, special mention to Lucille who made sure I got to use the iron at the time I requested. Laura and Matheau were great as well. Though it's a quaint hotel, the morning breakfast spread was sumptuous. What more can I say?! I enjoyed my... More 

Was this review helpful? Yes
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Customer, We thank you for having taken time to send us your message on Tripadvisor . It's always with a real pleasure that my Team discover very positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again in our establishment very soon. Best regards. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2015

Visited for two nights while on visit. The hotel has some nice restaurants in the area. The hotel is older, but has been refurbished very nicely. The AC works and most rooms have a very nice view of the turn of the century railway station. I suggest walking down the Rue de Juilette back towards town to find a small... More 

Was this review helpful? Yes
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Customer, Thank you very much for your positive comments on Tripadvisor ! I shall not miss to transmit them to my Team, which will be delighted to know that you have spent an excellent stay in our company. Do not hesitate to return towards us, we shall be happy to welcome you again. Cordialy. Paule DANIEL - General Manager More 

London, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 1, 2015

Really nice hotel with very friendly reception and restaurant staff. The room was clean and comfortable and not much noise (I was on 5th floor). Breakfast restaurant was clean and nice, choice was limited however the service was excellent. There's a good selection of bars and restaurants in close proximity and very close to the metro, trams and bus services.... More 

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 14, 2015 via mobile

I choose them only because they according to their home page offered smoking rooms. After booking through Hotels.com, I realized that it what a smoke free hotel when I arrived. Holiday ruined because of this.

Was this review helpful? Yes
Paule D, Directeur général at Mercure Lyon Brotteaux, responded to this review

Dear Customer, We indeed have some rooms smokers that we reserve, on request, to the people who wish for it, to avoid that the customers smoke in the non-smoking rooms. We regret that you did'nt make us your request of change of on-the-spot rooms, our team would have been delighted to do a service to you, and to attribute you... More 

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