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Lyon Marriott Hotel Cite International

4.0 of 5
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70 Quai Charles de Gaulle, 69006 Lyon, France (Formerly Hilton Lyon)
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1 room 1 guest
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Lyon Marriott Hotel Cite International
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878 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Arlington, Virginia
Level Contributor
133 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our three night stay in June at the Lyon Marriott was quite enjoyable. Upon arrival, the concierge immediately assisted us with tips on using the city's public transportation system and with securing us restaurant reservations. Although I cannot remember her name, she was incredibly helpful throughout our stay. All of the other members of the staff we dealt with were... More 

Was this review helpful? Yes 1
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Traveller Thank you very much for staying with us and for having taken some time to send us your very pleasant comments. It is with great satisfaction that we have read that you had an enjoyable stay and that our team at the hotel made your stay remarkable. It is nice to learn that with our warm welcome and... More 

Lund, Sweden
1 review
4 of 5 stars Reviewed 1 week ago NEW

Perfect location , very clean rooms and friendly staff :) Just outside the hotel there is a very nice park with the zoo and botanical garden, perfect for a picnic,running or family time. Around the hotel you can find a lot of small good restaurants, we really enjoyed our visit at Lyon Marriott Hotel!!!

Was this review helpful? Yes
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Traveller Thank you very much for staying with us and for having taken some time to send us your very pleasant comments. It is with great satisfaction that we have read that you had an enjoyable stay and that our team at the hotel made your stay remarkable. It is nice to learn that with our warm welcome and... More 

Lyon, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great alternative to the older more traditional hotels in Lyon. It is centrally located, a very easy bus ride to the center of the old city. Views of the River, quiet and with Air Conditioning. It is in a very contemporary development with businesses, restaurants all walkable. The staff is very helpful and friendly. They allowed us... More 

Was this review helpful? Yes
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Traveller Thank you very much for staying with us and for having taken some time to send us your very pleasant comments. It is with great satisfaction that we have read that you had an enjoyable stay and that our team at the hotel made your stay remarkable. It is nice to learn that with our warm welcome and... More 

Chicago
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy-to-locate hotel. Situated adjacent to some shops and near river and a park in the business district rather than in the heart of the tourist area. Easily connected by public transport to old town with reasonable walk to connect to tram up the hillside to visit Notre-Dame of Fourvière. From there take in a great view overlooking the city. There... More 

Was this review helpful? Yes
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Traveller Thank you very much for staying with us and for having taken some time to send us your very pleasant comments. It is with great satisfaction that we have read that you had an enjoyable stay and that our team at the hotel made your stay remarkable. It is nice to learn that with our warm welcome and... More 

CA
Level Contributor
130 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I spent two nights at the Lyon Marriott in July and thoroughly enjoyed our time there. We arrived at about 2:00 in the afternoon and were informed that they didn't have any rooms available until about 3:00 so we went into the bar. No one was there but Laye Diop, the Guest Services Manager, was just sitting... More 

Was this review helpful? Yes
Florine V, Front Office Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear guest, We are happy you enjoyed your stay with us and took time to share your experience. We will share your feedback to Laye who is indeed constantly dedicated to our guests and as good as providing tips about Lyon than in sharing his excellent knowledge of the wines of the region. We will be pleased to welcome you... More 

Stuttgart, Germany
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are a bit out dated and could and should be renovated. Location is great if you are planing to go jogging in the morning. There is a beautiful parc next to the hotel. Breakfast is rather poor from selection and under staffed. When I came to the buffet most of the stuff was gone and it took ages... More 

Was this review helpful? Yes
Florine V, Front Office Manager at Lyon Marriott Hotel Cite International, responded to this review

Thank you for taking the time to share your recent experience at the Lyon Marriott Hotel Cité Internationale with us. As a valued customer, I was disappointed to hear about your experience in our breakfast outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a... More 

Germany
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Despite having a simple mix up on our room reservation, the staff was great at fixing the situation quickly. The hotel was clean, comfortable and certainly adequate for a short stay. The hotel seemed short staffed, with the concierge parking cars, retrieving cars, carrying luggage, and helping us with our room situation. He was incredibly polite and helpful, but it... More 

Was this review helpful? Yes
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Guest, Thank you very much for taking the time to write about us. I am glad to know that you enjoyed your stay, appreciated the location and the staff. I took note that you noticed some understaffing, thank you for emphatizing, we will work on it. I look forward to welcoming you back very soon and we will remain... More 

Knutsford, United Kingdom
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I hadn't realised until I read the reviews that this hotel (booked at a good price through a travel agent) was on the edge of the city. But it was a quiet and pleasant place to get to after a long train journey from England. Check-in was efficient and our room was good: spacious, well furnished with a balcony and... More 

Was this review helpful? Yes 1
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Guest, Thank you very much for taking the time to write about us. I am glad to know that you enjoyed your stay and you give us a high rating. I look forward to welcoming you back very soon and we will remain at your disposal for any future needs you may have. Cordially, Laye Diop Guest Services Manager... More 

London/Tokyo
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 24, 2015

When it counted the staff and managers of the hotel did everything possible to help resolve some issues, some related to the property and others totally unrelated. I had issues with checking in but they were very accommodating allowing me to use the Executive Lounge until it was all worked out. However there were some other problems that I think... More 

Was this review helpful? Yes 2
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Traveller, Thank you for your feedback through tripadvisor. I am deeply shocked to hear of your experiences during your stay. I can only apologise for the lack of welcome and assistance received whilst you were here. I understand your disappointment regarding our services and facilities. I am already looking into these most frustrating incidents to ensure they do not... More 

Perth, Australia
Level Contributor
218 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed July 22, 2015

Second time we have stayed here(previously called the Hilton) Over delivers on its 4 star ratings & could be taken for 5star Good size rooms usually with balconies & views to river or park Bed is comfortable & room service food is of a high standard

Was this review helpful? Yes 1
Florine V, Guest Relations Manager at Lyon Marriott Hotel Cite International, responded to this review

Dear Guest, Thank you very much for taking the time to write about us. I am glad to know that you enjoyed your stay and you give us a high rating. I look forward to welcoming you back very soon and we will remain at your disposal for any future needs you may have. Cordially, Laye Diop Guest Services Manager... More 

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