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Mercure Lyon Lumiere

69 cours Albert Thomas, 69003, Lyon, France
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1 room 1 adult
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262 Reviews from our TripAdvisor Community

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Moscow, Russia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

First of all i need to keep staff personel seperate, because they are really so polite and helpfull.But somebody who is owner of this facilty, clearly visible that they dont want to kill their money in order to renovate hotel.Room quality,bathrom,and smeel is awful and not for 4 star hotel.If you care only for staff personel then you can go,... More 

Helpful?
Thank Agun00
Vancouver, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 14, 2015

I can't find any complaints for this hotel! I stayed in A LOT of hotels in France recently and this one is the best. My parents were in a second room so I can vouch for not just my room. Amazing mattresses, lots of space, and clean carpet. I specifically liked the separate water closet. Plus the tv was easy... More 

Helpful?
Thank Daniel H
Honolulu, Hawaii
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed August 23, 2015

The rooms are nice and the water in the showers are very hot. The room has a small refrigerator that they keep stocked with water, sodas, ice tea and fruit juice at no charge. Not only do you have coffee, but cookies are also provided. The rooms are nice and house keeping come and go very fast (if you leave... More 

Helpful?
Thank coachpate
MercureLyonLumiere, Manager at Mercure Lyon Lumiere, responded to this review

Dear Madam, Dear Sir? Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Mercure Lyon Lumière. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is... More 

Chester, United Kingdom
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed August 14, 2015

On arrival at this hotel we were greeted by a receptionist who is clearly unhappy in her job. She was most unhelpful when we asked for our room keys. We were part of a tour group and she didn't want to sort the group out she wanted our tour leader to sort it !! As our tour leader was also... More 

Helpful?
Thank susan c
MercureLyonLumiere, Manager at Mercure Lyon Lumiere, responded to this review

Dear Sir, Madam, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level... More 

Edinburgh, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 27, 2015

Stayed for a week and enjoyed it overall. The hotel is not in the centre but is only 200 yards from a station on the excellent Metro system. The room was on the small side but not inconviently so. Given the 40 degree C temperatures outside, the efficient A/C was very much appreciated. There's a fridge, a safe, and neat,... More 

Helpful?
Thank keithleadbetter
Singapore, Singapore
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 23, 2015

Close to business district. Walking distance to restaurants and supermarkets. 30 mins away from airport. Friendly staff, clean, good spacious room. Overall good value for money. I did not try the food there so I can't give a review

Helpful?
Thank Ramy S
Stockholm, Sweden
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2015

The hotel is very conveniently located just a few blocks away from Metro station Sans Souci. I found the staffs to be friendly and attentive. Decent choices in the breakfast and I liked the view overlooking the streets of Lyon from the breakfast sitting.

Helpful?
Thank suyesh_amatya
Antwerp, Belgium
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 6, 2015

I stayed 1 night at Mercure Lumière for business reason. Customer office was in the same building. Bedroom and service was perfect. Dinner and breakfast is ok. Area is calm, bars and restaurants not so far away. Frères Lumière Museum ( film movie inventors ) very close .

Helpful?
Thank BrunoVD
MercureLyonLumiere, Directeur général at Mercure Lyon Lumiere, responded to this review

Dear Guest, We very much appreciate your positive comments regarding your stay at the Mercure Lyon Lumière. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you... More 

Melrose, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 5, 2014 via mobile

Not sure I'd describe as four star but a good quality hotel in a great location. Excellent transport links and only half hour walk into town if you are inclined. Lots of nice restaurants nearby. Staff were very welcoming and helpful and rooms were clean and well stocked with free soft drinks and dressing gown. Would recommend for business or... More 

Helpful?
Thank beangb
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