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All 156 Lyon hotels

Mercure Lyon Centre Chateau Perrache

4.0 of 5 Hotel   |   12 Cours de Verdun Rambaud | Esplanade de la gare, 69002 Lyon, France (Perrache - Charlemagne)
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Mercure Lyon Centre Chateau Perrache
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Ranked #68 of 156 hotels in Lyon
A recent review
5 of 5 stars Reviewed March 4, 2014
Denise S Franklin, New Hampshire
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372 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Franklin, New Hampshire
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

The physical hotel was very comfortable. But it was the people at the front desk who were fabulous! Many thanks to Perrine, Romain, and Clemente who suffered through our fractured French and spoke beautiful English to us. They helped us get around to all the best spots. It was my first experience "across the pond" and these folks made it... More

Was this review helpful? Yes 1
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly. Yours sincerely, Marta PARDO-BADIER... More

london
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 27, 2013

This hotel is a beautiful old chateau right next to the Perrache train station in Lyon. The gorgeous building is in need of a bit of love but is still charming. We had a room in the 4th floor with a magnificent view of Lyon, which was amazingly quiet considering the train station right next door. The splendor of the... More

Was this review helpful? Yes 3
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks, the will encourage us to maintain our efforts so that the services we provide for you fully meet your expectation. Looking forward to welcoming you soon. Yours sincerely, Marta Pardo-Badier... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2013

This was my first time to go Lyon and stayed in the hotel. I went to Lyon from Paris by TGV. The hotel is next to the TGV station and Metro. The location is perfect. I could reach different part of Lyon with Metro. I stayed in the top floor of the hotel. Although the view of the room was... More

Was this review helpful? Yes 1
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks, the will encourage us to maintain our efforts so that the services we provide for you fully meet your expectation. Looking forward to welcoming you soon Yours sincerely, Marta Pardo-Badier... More

Bakersfield, California
Top Contributor
88 reviews 88 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 7, 2013

The hotel is near the train station and walking distance from many great Lyon destinations. A short walk will place you at many cafes, parks and stations for longer trips. The hotel is fresh and clean with great staff and wonderful meals. Each room has working wifi and the food and services are top-tier.

Was this review helpful? Yes 5
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly, Yours sincerely Kind regards Marta... More

Senior Contributor
24 reviews 24 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 3, 2013

I had a very bad experience in a Mercure Hotel in Adelaide 10 years ago with my 90 year old Dad and I vowed never to frequent a Mercure Hotel again. I'm glad I 'forgot'!! This Hotel is just lovely!! The staff are as good as you get - polite, helpful, knowledgeable and not one bit sycophantic!! Reception, Dining Areas,... More

Was this review helpful? Yes 3
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations Looking forward to welcoming you sorthly Yours Sincerely, Marta Pardo-Badier... More

UK
Top Contributor
77 reviews 77 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 25, 2013

Spent two nights here recently. It;s a nice building with some great features and the staff are great and really helpful. The hotel itself is tired, our room had water stains on the ceiling from a leak and shower fittings that were loose and unsuitable. Although temperatures outside were about average, the room was hot and stuffy. The double glazing... More

Was this review helpful? Yes 1
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest We thank your for the comments you transmitted to us concerning the quality of services your experienced during your stay. Worried about the quality of services we offer to our clients we thank you for hanving taken the time to give us your views. It helps us to improve our quality and benefits our team. Hping to welcome... More

Narooma, Australia
Top Contributor
54 reviews 54 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 25, 2013

Perfectly located to catch the train to Paris, station is just next door. Plenty of old world charm in this old Palace but tastefully modernised inside. Room was large with plenty of space to spread out and be comfortable. Stylish and modern bathroom, free in room wifi and tea making facilities (sadly with paper and plastic cups). Dinner in the... More

Was this review helpful? Yes
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encorage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming your shortly, Yours Sincerely, Marta Pardo-Badier... More

London, United Kingdom
Top Contributor
55 reviews 55 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 19, 2013

I've had the good fortune to go to Lyon several times this summer. I've stayed at the Hilton most of the time, which is like staying in a lot of Hiltons; bland, but fairly good quality. This last visit. however, i stayed in the Mercure because the Hilton was full. It was clean and had a lot of character, but... More

Was this review helpful? Yes 1
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give us your views on your stay in our hotel. We are sorry that the services did not meet your expectations and we beg your to accept our sincerest apologies. Concerning the decoration of the hotel I must inform you that it is a historical monument Art Nouveau and it... More

Perth, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2013 via mobile

we stayed for proximity to the train station (which is brilliant) and were blown away by the gorgeous high ceilings, decor and great service. if every hotel had a concierge like Sebastien, they would never have a bad review- he absolutely made our stay! what he didn't know about Lyon didn't need to be known, and he was very generous... More

Was this review helpful? Yes 2
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this review

Dear Guest Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming your shortly, Kind regards, Marta Pardo-Badier... More

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Additional Information about Mercure Lyon Centre Chateau Perrache

Also Known As:
Mercure Lyon
Address: 12 Cours de Verdun Rambaud | Esplanade de la gare, 69002 Lyon, France
Location: France > Rhone-Alpes > Rhone > Lyon > Perrache - Charlemagne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#26 Luxury Hotel in Lyon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Lyon Centre Chateau Perrache 4*
Official Description (provided by the hotel):
Art Nouveau building, listed as a historical monument, located in the centre of Lyon. The hotel is close to the Perrache TGV railway station, a 10mn walk from place Bellecour, close to all public transport. The reception lobby has been renovated in 2009. Most of the rooms have been renovated in 2008. ... more   less 
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