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BEST WESTERN Saphir Lyon

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18 rue Louis Loucheur, 69009 Lyon, France
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BEST WESTERN Saphir Lyon
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BEST WESTERN Saphir Lyon
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248 reviews from our community

Traveler rating
    40
    105
    66
    25
    12
See reviews for
31
83
26
73
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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There are newer reviews for BEST WESTERN Saphir Lyon
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Senior Contributor
38 reviews 38 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

Had to work arround the corner of the hotel in Lyon.Nice rooms. Good breakfast. Clean, shower oké. Metro to the center nearby on walking distance. Own parking. Lyon is a very beautiful town with a lot of good restaurants and a lot to see.

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear sir, Thank you for responding to our survey regarding your recent stay at our hotel. Your presence here is very important, and your comments are just as important . By sharing what you enjoyed during your stay, and showing us how we can improve , you help us provide a better experience to you as the other guests in... More 

Wigan, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

Stayed here on Business trip. Greeted by helpful staff who gave me complimentary toothpaste, brush and shaver after lost mine. Room had all facilities needed, comfortable bed and powerful shower. Good breakfast selection. 5 minute walk to Metro for easy and cheap travel into Lyon. Overall pleasant stay with helpful staff

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you for taking the time to give us your opinion about your stay in our hotel. My team and I are very grateful for your remarks, they encourage us to maintain our efforts so that the services we bring you best meet your expectations. Waiting for your visit, please accept, Madam, Sir, the assurances of our best... More 

Paris, France
Top Contributor
98 reviews 98 reviews
45 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed July 15, 2014

Average hotel located in 9th district Staff efficient and pleasant. Overall standard close to average 3* with average bedding. Dark two-tone carpet in room probably designed to hide 'misery' rather unpleasant despite the fact it is newish. Next-door pizzeria is a must for both quality and service

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest I'm sorry to hear that your stay didn’t entirely satisfied you. I read each of your comments with the greatest attention and assure you that these have been taken into account. I am sorry that the atmosphere of our rooms was not up to your expectations. Rest assured that all your remarks draw our attention to improve the... More 

Kingston-upon-Hull, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 13, 2014

We fit four (2 adults, 2 children: 11, 8) in the room comfortably plus all of our luggage. Our room had nice wood floors, a working a/c, a large tv with a nice selection of channels, and a good sized bathroom and tub. I'm not sure of the age, but the hotel seems a little aged though it's in good... More 

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you for responding to our survey regarding your recent stay at our hotel. Your satisfaction is a great motivation for all of us and encourages us in our approach. We hope to see you soon in our hotel. Sincerely yours Marie CHANIN ROOMS DIVISION MANAGER BEST WESTERN Saphir Lyon More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 2, 2014

This is a basic hotel so would suit those on a budget visiting this fabulous city, although location is not great. The area around hotel is a little rough looking and parking on street is possible. Staff were friendly and professional,

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you for responding to our survey regarding your recent stay at our hotel. Your presence here is very important, and your comments are just as important . By sharing what you enjoyed during your stay, and showing us how we can improve , you help us provide a better experience to you as the other guests in... More 

Hertford, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 10, 2014

This hotels location is awful, after navigating through the ghetto of Lyon we found it. I wouldn't say the area is dodgey but the sliding doors are locked and only the receptionists can let you in; night and day. If you park your car in the underground parking it is like Fort Knox. Which at least gives you peace of... More 

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Madam, First of all, thank you for your comment. We are located in a residential area and new business district of Lyon in full development. We receive many customers each year n and have never had any problem of insecurity. Our reception team essentially "feminine" ending late at night and I can assure you they were never annoyed. Furthermore, I... More 

Singapore
Top Contributor
58 reviews 58 reviews
40 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 2, 2014

Stayed in this hotel for 4 nights on business. Utilized the breakfast and room only. Room - bed was good and there was a kettle in the room with coffee and tea provided. The only thing i really loved was the bolsters provided. I have difficulty sleeping without bolsters and it was heavenly to find them on the bed. The... More 

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Madam, On behalf of our entire team , I want to apologize for not having been able to exceed your expectations. Your satisfaction is very important to us, and we will use your feedback to make improvements , to provide a better experience for our guests in the future. We realize that our bathrooms are aging , this is why... More 

Senior Contributor
43 reviews 43 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 14, 2014 via mobile

Stayed one night passing through Lyon. Hotel is in the business area not tourist area and has excellent facilities. Very comfortable King Bed, excellent room appointments with helpful and enthusiastic staff. Very good breakfast bar. Underground secure parking, free wifi and next door to a fantastic Italian restaurant provides great food and very entertaining staff. We will stay again.

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Bristol, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 17, 2014

Definitely not a 4 star hotel when compared to other hotels around the world. The receptionist was friendly and helpful, the room was spacious and had all the basics needed for a short trip away. There was a constant noise of water running through pipes in our room on the 4th floor and it took a long time before we... More 

Was this review helpful? Yes 1
Bangkok, Thailand
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 23, 2014

Booked two double rooms allocated on 4th floor. My room was designated as non smoking, but that had not prevented the previous occupier from doing so. Room was not aired and still smelled bad on the second day. The room was basic and looking slightly tired and dated. Not a good location for those wanting to walk to local shops... More 

Was this review helpful? Yes 1
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