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BEST WESTERN Saphir Lyon

4.0 of 5 18 rue Louis Loucheur, 69009 Lyon, France
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BEST WESTERN Saphir Lyon
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BEST WESTERN Saphir Lyon
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221 reviews from our community

Traveler rating
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    62
    19
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Munich, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 7, 2014

This hotel was used as business hotel for one night, and for that it was just ok, but nothing more. First of all, the size and the interior of the room was ok, but nothing extraordinary. The bed was good and cosy, WiFi was available and for free. The room itself had some smell which was not convenient when you... More 

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Marseille, France
Top Contributor
113 reviews 113 reviews
65 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 15, 2014

Stayed 2 nights for a weekend in Lyon. The hotel is very central with just1 metro stop to the Old Town and 2 stops to the main square "Bellecour". Arrived late in the evening, the receptionnist was very welcoming and the rooms refurbished with everything you need. Nice comfy bed. The breakfast was a little dissapointing with the waitresses not... More 

Was this review helpful? Yes 1
BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you very much for sharing your impressions of your stay. I am delighted that you have lived a good time with us. All our teams work daily to offer you special moments ; your satisfaction is our greatest reward ! Looking forward to welcome you again very soon , Sincerely , Marie CHANIN ROOMS DIVISION MANAGER BEST... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 13, 2014

We chose this hotel as it offered parking and was just on the outskirts of the city but was within walking distance to the metro. The staff were very friendly and helpful. Our room was a good size as was the bathroom, the bed was also very comfortable. We arrived around 6 pm on a Sunday night and the place... More 

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest, Thank you for responding to our survey regarding your recent stay at our hotel. Your presence is very important, and your comments are just as important . By sharing what you enjoyed during your stay, and showing us how we can improve , you help us provide a better experience to you as the other guests in the... More 

Brno, Czech Republic
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 2, 2014 via mobile

Are they kidding us with 4 *? When you will be parking in the garage, to the hotel you will go through landfill. The elevator is lined with paper boxes. not nice basic room with paper cups for coffe? We are sure that your money can spend better elsewhere.

Was this review helpful? Yes 1
Portland, Oregon
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed September 30, 2014

Let's start with the positive, the internet is high speed, that is nice and the only reason I did not rate this hotel 1 out of 5. The staff were ok too, nothing special to be honest. The bad... first, the smells, way too much bleach used on the sheets that it nearly hurt my nostrils. There were other unpleasant... More 

Was this review helpful? Yes 1
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

Had to work arround the corner of the hotel in Lyon.Nice rooms. Good breakfast. Clean, shower oké. Metro to the center nearby on walking distance. Own parking. Lyon is a very beautiful town with a lot of good restaurants and a lot to see.

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear sir, Thank you for responding to our survey regarding your recent stay at our hotel. Your presence here is very important, and your comments are just as important . By sharing what you enjoyed during your stay, and showing us how we can improve , you help us provide a better experience to you as the other guests in... More 

Wigan, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2014

Stayed here on Business trip. Greeted by helpful staff who gave me complimentary toothpaste, brush and shaver after lost mine. Room had all facilities needed, comfortable bed and powerful shower. Good breakfast selection. 5 minute walk to Metro for easy and cheap travel into Lyon. Overall pleasant stay with helpful staff

Was this review helpful? Yes
BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you for taking the time to give us your opinion about your stay in our hotel. My team and I are very grateful for your remarks, they encourage us to maintain our efforts so that the services we bring you best meet your expectations. Waiting for your visit, please accept, Madam, Sir, the assurances of our best... More 

Paris, France
Top Contributor
87 reviews 87 reviews
42 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed July 15, 2014

Average hotel located in 9th district Staff efficient and pleasant. Overall standard close to average 3* with average bedding. Dark two-tone carpet in room probably designed to hide 'misery' rather unpleasant despite the fact it is newish. Next-door pizzeria is a must for both quality and service

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BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest I'm sorry to hear that your stay didn’t entirely satisfied you. I read each of your comments with the greatest attention and assure you that these have been taken into account. I am sorry that the atmosphere of our rooms was not up to your expectations. Rest assured that all your remarks draw our attention to improve the... More 

Kingston-upon-Hull, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 13, 2014

We fit four (2 adults, 2 children: 11, 8) in the room comfortably plus all of our luggage. Our room had nice wood floors, a working a/c, a large tv with a nice selection of channels, and a good sized bathroom and tub. I'm not sure of the age, but the hotel seems a little aged though it's in good... More 

Was this review helpful? Yes
BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you for responding to our survey regarding your recent stay at our hotel. Your satisfaction is a great motivation for all of us and encourages us in our approach. We hope to see you soon in our hotel. Sincerely yours Marie CHANIN ROOMS DIVISION MANAGER BEST WESTERN Saphir Lyon More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 2, 2014

This is a basic hotel so would suit those on a budget visiting this fabulous city, although location is not great. The area around hotel is a little rough looking and parking on street is possible. Staff were friendly and professional,

Was this review helpful? Yes
BWSAPHIR, Responsable relations clients at BEST WESTERN Saphir Lyon, responded to this review

Dear guest Thank you for responding to our survey regarding your recent stay at our hotel. Your presence here is very important, and your comments are just as important . By sharing what you enjoyed during your stay, and showing us how we can improve , you help us provide a better experience to you as the other guests in... More 

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Additional Information about BEST WESTERN Saphir Lyon

Address: 18 rue Louis Loucheur, 69009 Lyon, France
Phone Number:
Location: France > Rhone-Alpes > Rhone > Lyon
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Saphir Lyon 4*
Number of rooms: 111
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Also Known As:
Best Western Saphir Lyon Hotel Lyon
Best Western Lyon
Lyon Best Western
Hotel Style:
#33 Luxury Hotel in Lyon

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