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Sofitel Lyon Bellecour

#33 of 190 Hotels in Lyon
Certificate of Excellence
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20, quai Gailleton, 69002 Lyon, France
Special Offer
Magnifique breakfast
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1,197 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkeley, California
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed yesterday NEW

Every once in awhile, you can see authentic personal service in action. Not the kind of scripted, artificial reactions one often sees in high-end hotels, but the more spontaneous and human sort that reflects a deeper organizational culture of customer care. And that's what I benefitted from during my stay at this excellent property. Our room was fine (most comfortable... More 

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Paris, France
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is great. The staff is absolutely professional and that goes from the bell man to concierge to receptionist to their boss and so on until the general manager. The rooms are immaculate with soaps shampoos and amenities from Hermes. If you like that green orange sent you will go back just for that. Suites are large and they... More 

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New Orleans, LA
Level Contributor
60 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is situated in a beautiful part of town, so you can easily stroll or take public transportation to Lyon's many wonderful neighborhoods and tourist areas. The hotel itself feels a little dated in places (like the hallway, or the brass-trimmed bathroom), but then charmingly nostalgic in others (the restaurant at the top of the hotel has a wonderful... More 

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Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank your for taking the time share your feedback on the Sofitel Lyon Bellecour. We are happy to read you enjoyed your time with us and are looking forward to welcoming you again in the city of Lights ! More 

Sydney
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were booked in for one night at the end of a long holiday but due to circumstances we arrived two days early, The reception were very helpful and found us a room for the two nights even though we had to change rooms three times. The deluxe superior rooms were very well appointed but the junior suite was very... More 

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Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for taking the time to share your experience at the Sofitel Lyon Bellecour. We truly thank you for your comment about the professionalism of our team; your satisfaction is our best motivation. A bientôt, in the City of Lights… More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We checked in at the hotel today. The reception was friendly and helpful. The room is small but sufficient. The concierge appeared to be helpful and booked a taxi for our dinner reservation tonight. When we showed up for our taxi at the reserved time, there was no taxi. The concierge literally yelled at us saying it's not his fault... More 

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Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for taking the time to share your impressions on your recent stay at the Sofitel Lyon Bellecour. We regret that the service was not to our usual standard and that you did not leave satisfied; please accept our sincere apologies for the inconvenience. We hope you will consider giving our team a second chance to show you... More 

Crozet, Virginia
Level Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for five nights as it was the headquarters for an international meeting. Staff was pleasant, and location lends itself to nice walks to restaurants, shops, and old Lyon. Regrettably, it was very warm (nineties) in Lyon while we were there, and the lobby, meeting spaces, and sleeping room were all too warm. We requested a fan, which helped,... More 

Was this review helpful? Yes
Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for taking the time to write about your recent stay at the Sofitel Lyon Bellecour. We understand your deception and hope you will accept our sincere apologies for the inconvenience. We are happy you enjoyed our location and the professionalism of our team. We hope to welcome you again in the city of Lights… More 

7Oaks
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went back to the Sofitel in Lyon again, for a four night stay in May. This time we upgraded to a 'suite with breakfast deal' which was only a tiny amount more than if we had booked a superior room and added breakfast. Plus side lots of room, minor downside only on the 3rd floor. We were still overlooking the... More 

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Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for taking the time to share your experience at the Sofitel Lyon Bellecour. We truly thank for your loyalty to Sofitel and for your comments about the professionalism of our staff. We are delighted to read you enjoyed our services and hope to welcome you very soon in the gastronomic capital of France ! More 

Plymouth, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a three night break and were really happy with the room and location of the hotel. The concierge arranged a taxi to pick us up at the airport which was great and made a reservation at a really nice restaurant for us. Our room was up on the 7th floor and had a view of the... More 

Was this review helpful? Yes
Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for sharing your experience at the Sofitel Lyon Bellecour. We are delighted to read you enjoyed your stay with us and are looking forward to welcoming you again in the city of Lights… À bientôt ! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We arrived and "our room" was not ready. We sat in plain view of the front desk for two hours. After two hours I finally approached and asked if there was any change in our room status. I was told to wait "a little longer". Then, the same young woman who was clearly embarrassed, approached me and asked if we... More 

Was this review helpful? Yes 2
Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for taking the time to write this constructive feedback on the Sofitel Lyon Bellecour. We are truly sorry that the service was not to our usual standard and that you did not leave fully satisfied. We have discussed the issues you encountered with the Concierge and the Room-Service manager in order to make sure that the necessary... More 

Irvine, California
Level Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night post river cruise, with good price via bookings.com. The hotel has a great location close to Bellecour Park and Plaza de la Republic pedestrian shopping area as well as nice river view. Room size is ample, so is bathroom's. Nespresso is available and minibar complementary. Nothing not to like!

Was this review helpful? Yes
Morgane M, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Bonjour, Thank you for choosing the Sofitel Lyon Bellecour for your quick stay in Lyon and for this lovely review. À bientôt for another Lyon getaway… More 

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