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Hotel Ermitage - Evian Resort

Certificate of Excellence
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1230 Avenue du Leman | -, 74501 Evian-les-Bains, France
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Hotel Ermitage - Evian Resort
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Hotel Ermitage - Evian Resort
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308 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cardiff
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

My girlfriend and I stayed at this hotel for one night for our 5 year anniversary, I booked the Romance Package, which included a room, dinner and breakfast, with canapés in the room and champagne. The Hotel itself is beautiful and staff were some of the most attentive and professional I have ever come across! Dinner was amazing, we had... More 

Was this review helpful? Yes
Evianresort, Directeur général at Hotel Ermitage - Evian Resort, responded to this review

Dear Sir, Thank you very much for taking time to share this nice comment about your stay at the Ermitage. I am pleased to read that you enjoyed your Romance Package with a south-facing room, a breakfast and a romantic dinner at our gastronomic restaurant La Table. Besides I am happy to learn that you took advantage of our free... More 

Bengaluru (Bangalore), India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 30, 2015

I had a very short stay here, but it was the most wonderful and memorable ever. The place is amazing, very well kept. The food was amazing. Nice spread for breakfast. Views from the hotel is mesmerizing. Simply the best one in this place and I would definitely recommend it.

Was this review helpful? Yes 1
Evianresort, General Manager at Hotel Ermitage - Evian Resort, responded to this review

Dear Sir, I am very grateful to you for taking time to transmit your review about your recent stay at the Ermitage. I am happy to read that you fully appreciated the breathtaking overlook on the Lake Geneva and Evian we enjoy, the traditional cuisine we serve, and our location. I am looking forward to seeing you again soon at... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 25, 2015

We have previously stayed at the Royal Hotel in Evian, however, as it was undergoing renovation, we were welcomed to the Ermitage which adjoins. Our room was spacious, tastefully decorated in an understated way and very comfortable. The bathroom and shower cubicle are a feature, and, of course if you have a lake facing room you have a wonderful outlook... More 

Was this review helpful? Yes
Evianresort, General Manager at Hotel Ermitage - Evian Resort, responded to this review

Dear Madam, Dear Sir, My team joins me to thank you for taking time to share your truthful feedback on Trip Advisor. I am glad to learn that you spent a pleasant wintery stay at the Ermitage and that you appreciated our hotel as our services. Your happiness is the most precious reward we are hoping to get. I would... More 

Jackson, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2015

The photos for this listing really don't show how breath-taking the property really is. We stayed in a room looking over the back of the hotel and the lawns were incredible - filled with flowers and lovely walks. My husband came on business, so my daughter (who was 3 at the time) and I went with him. What an amazing... More 

Was this review helpful? Yes 1
Evianresort, General Manager at Hotel Ermitage - Evian Resort, responded to this review

Dear Madam, What a nice comment! Thank you so much for sharing this kindest review about your family stay at the Ermitage. I am very glad that you appreciated your room, all the facilities – as the Kid’s Resort for your daughter - and the town of Evian-les-Bains. Please believe that we do our best to make our guests feel... More 

Minato-ku, Tokyo, Japan
Top Contributor
50 reviews 50 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 29, 2014

Group Danone is managing this hotel beside the Leman lake. I stayed at the pretty room with the view of Leman lake and soft, comfortable bed. We enjoyed the wonderful nature. This hotel has well-appointed kid's room for family. After walking on Leman Lake, I enjoyed the beautiful breakfast buffet with various kinds of Danone products. It was perfect! Cross... More 

Was this review helpful? Yes 1
Evianresort, General Manager at Hotel Ermitage - Evian Resort, responded to this review

Dear Madam, Thank you for taking time to write us this nice comment following your family stay at the Ermitage. We are glad that you enjoyed your room and the Leman Lake view as well as our restaurants, equipment for kids and the natural environment of the Ermitage. We hope we will get the chance to host you again soon.... More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 4, 2014

Our family stayed for a long weekend at L'Ermitage (4 star), and had an excellent welcome and a very comfortable stay. The hotel sits above Lake Geneva as part of the Evian Resort, and is linked through its park to the Royal Hotel 5 star, which was mid-renovation, otherwise we would have stayed there. There are good indoor and outdoor... More 

Was this review helpful? Yes 1
Evianresort, Directrice Générale at Hotel Ermitage - Evian Resort, responded to this review

Dear Sir, Thank you for taking time to write this nice comment following your recent family stay at the Ermitage. My team and I are really glad that you appreciated your stay, the hotel services and the environment. I noticed all your remarks about the mobility of your mother in the hotel. I perfectly understand that it was not the... More 

Stockholm, Sweden
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 20, 2014

I tried to cancel a booking well within my cancellation time period, but they did not want to refund my deposit. They continue to try and get me to use a credit sometime in the future. The website is very clear, but they are not honoring their obligation to refund my money.

Was this review helpful? Yes 1
Evianresort, Directrice Générale at Hotel Ermitage - Evian Resort, responded to this review

Dear Sir, Please believe that we are strongly annoyed by this mishap. Your online booking included the free cancellation until 8 days before your arrival date, as specified on our website and on your reservation confirmation. We double checked and we received your cancellation email 7 days before your arrival date. Thus, we are sorry to confirm you that we... More 

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2014

It's our first time to be in Evian and first time in this holiday Resort. We really loved it! It has everything a holiday maker needs. Will definitely stay again. There are shuttle bus taking guests to where they want go which is excellent as the hotel locates on top of the hill which is a bit inconvenient for guests... More 

Was this review helpful? Yes
Evianresort, Directrice Générale at Hotel Ermitage - Evian Resort, responded to this review

Dear Madam, I am pleased to see your nice comment about your first stay at the Ermitage and thank you for spending your precious time on it. We are really glad you appreciated the city, the hotel and our services. I will transmit your review about the localization notification of the hotel to our reservation department, in order to make... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 2, 2014

We have been sat in the sunshine waiting for the outdoor pool to open for 1 hour, apparently it is closed due to the weather. Having asked them to open it we are waiting for security to come and open the gates, crazy. They have been on their way for 1 hour. The sign says the pool opens at 9,... More 

Was this review helpful? Yes
Evianresort, Directrice Générale at Hotel Ermitage - Evian Resort, responded to this review

Dear Madam, Dear Sir, Thank you for taking time to share your opinion following your recent stay at the Ermitage. We sincerely apologize for the inconvenience you suffered, waiting for the outdoor pool to open. Please believe that we have now found another team organization in order to avoid this dysfunction to happen again. We hope we will get the... More 

Senior Contributor
34 reviews 34 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 2, 2014

Hotel Ermitage is a beautiful resort, especially the gardens that are beautiful and perfect to relax and play with children. Hotel staff is very professional and caring, with lots of kind details. Restaurants are all very good, with modern cuisine. This makes it perfect to spend a few days of vacations with young children.

Was this review helpful? Yes 1
Evianresort, Directrice Générale at Hotel Ermitage - Evian Resort, responded to this review

Dear Sir, Dear Madam, Thank you so much for your review. We are really happy that you appreciated your family stay at the Ermitage and found it relaxing. I will be really happy to transmit your compliments to our whole team. We hope we will get a chance to host you again with your child who could then discover our... More 

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