We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Excelsior Chamonix Hotel Restaurant & Spa

2.0 of 5
Hotel website
Hotel deals
251, chemin de Saint-Roch - Les Tines, 74400 Chamonix, France (Formerly Hotel Excelsior)
Special Offer
Up To -30% Off Room Rate
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
BEST WESTERN PLUS Excelsior Chamonix Hotel Restaurant & Spa
View Map
Add Photo Write a Review

114 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    28
    47
    21
    8
    10
See reviews for
18
54
9
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (114)
  • Mar-May only
    (18)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (20)
All months
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We popped in here for lunch after a long hike and popped back out again 25 minutes later. During that time we asked two different people for a table, asked for a menu three time, got a glass of water only because I retrieved my water bottle from my rucksack and left hungry because there was no prospect of anyone... More 

Was this review helpful? Yes
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was redirected to the hotel due to double booking and it was the most pleasant experience. The staff was extremely friendly, the hotel was recentky tefurbished ao everyting was brand new. A king suze bed, new large shower it really feels like a 5 star hotel. Dinner was excellent and so was breakfast and prices were readonable. The only... More 

Was this review helpful? Yes
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Excelsior has just been through a major refurbishment and has been given the boutique hotel look. It works well for the most part. The shower was effective, air con excellent and the bed was very comfortable. A few teething problems were soon sorted by attentive staff. Facilities were good with a lovely outdoor pool. Dinner involved a short menu... More 

Was this review helpful? Yes
London, United Kingdom
2 reviews
3 of 5 stars Reviewed July 23, 2015

This hotel is newly renovated, and smartly decorated. Clearly it has wanted to open in time for the holiday season, but there are major staff inadequacies and -it would appear- a management unable or unwillingly to get a grip on the issues. Examples: - sachets of coffee and tea provided in room, but no cups, and no drinking glasses for... More 

Was this review helpful? Yes
Chichester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 15, 2015

The hotel is refurbished so everything new, with a pool. Quality of the food is good, but there are a lot of problems to be sorted out. We had two rooms for 5 people. No bread, pastries or juice at breakfast (9:00am), tables not made up (seemed as if they only make up the tables once and if someone comes... More 

Was this review helpful? Yes 1
Chennai
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 5, 2015

- Delay Check in about 2hrs due to room is not ready , waiting in lobby - Room Toilet window mirror broken, outsider can see you when u take bath or in toilet - After complain at reception about room toilet window issue, no body bother to see at least, neither do repair - No wifi signal in my Room... More 

Was this review helpful? Yes 2

Travelers are raving about these Chamonix hotels

4.5 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
4 of 5 stars
Show Prices
5 of 5 stars
Show Prices
4 of 5 stars
Show Prices
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 4, 2015

I was relocated to this hotel and that was the best deal I could dream of. Brand new rooms, king size bed, very friendly staff, excellent view of the mountain. Dinner was lovely I had trout fillet wine and desert for about 35 euros. Breakfast was excellent value for money. In short this hotel is excellent. Location is about 5km... More 

Was this review helpful? Yes
Nonthaburi, Thailand
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2014

We booked 2 nights at this hotel on 5 & 6 April. I like the space and cleanliness of the room. The furniture is still good and a good mountain view from window. Your staff does her job perfectly. After booking hotel staff need to advice guests how to reach hotel by train and provide a simple map showing the... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 4, 2014

Just 200m from local railway stop. Clean rooms and friendly staff.... good breakfast too. fantastic views up to Aguille and Mt Blanc glaciers. Ideal for Skiers and walkers wishing to be away from town centre and poised for easy access to all zones.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Level Contributor
105 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed April 11, 2014 via mobile

We have been coming to Chamonix since 1987 and only discovered this gem of a hotel this year. We stayed 3 nights on a B & B basis that we booked online. it is only a 2 stars hotel but it feels like a 3 stars. The rooms are spacious, there is ample parking outside and the views on the... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

87 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (40)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (5)
Viewed
View from room (4)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Hotel & grounds (14)
Viewed
Pool/beach area (6)
Viewed
Family/play areas (1)
Viewed
Room/suite (14)
Viewed
Bathroom (3)
Viewed
Dining (6)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chamonix hotels
2.9 mi away
Hotel l'Heliopic
Hotel l'Heliopic
#10 of 76 in Chamonix
4.5 of 5 stars 529 reviews
3.0 mi away
Hotel Les Aiglons Resort & Spa
2.6 mi away
Hotel Mont-Blanc
Hotel Mont-Blanc
#2 of 76 in Chamonix
4.5 of 5 stars 158 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Le Morgane
Le Morgane
#16 of 76 in Chamonix
4.5 of 5 stars 537 reviews
2.6 mi away
Park Hotel Suisse & Spa
Park Hotel Suisse & Spa
#47 of 76 in Chamonix
3.5 of 5 stars 253 reviews
2.5 mi away
Hotel Le Faucigny
Hotel Le Faucigny
#7 of 76 in Chamonix
4.5 of 5 stars 409 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay