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Mercure Chamonix Centre

39, rue des Allobroges, 74400 Chamonix, France
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Mercure Chamonix Centre
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Mercure Chamonix Centre
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493 reviews from our community

Traveler rating
    186
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    71
    37
    19
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155
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our stay at Mercure Centre Chamonix hotel was pleasant in every way so we would like to give a big thank you to all of the hotel staff! Our wishes for the room given in advance were taken into account, which we very much appreciated. Our room was always clean and well taken care of. There was free Wifi, but... More 

Was this review helpful? Yes 1
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear, Thank you so much for this very ling and dense review ! We are delighted to read your feedback and would like to extend our gratitude for sharing so many tips with our Trip Advicor trackers ! We are happy that you enjoyed the services and facilities at Mercure Chamonix Centre. Thank you for your contribution ! And definitely... More 

Stirling
Contributor
19 reviews 19 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Comfortable well appointed clean bedrooms. Excellent staff very pleasant and helpful. Good choice of express or full breakfast Pleasant bar Wifi free but hassle to login in as had to register every time Ski trip with daughters and boyfriends would stay here again

Was this review helpful? Yes
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear Sir, Thank you very much for your comments ! It is a reward to read and we were happy to be of any assistance or service to you and your family ! We’re very happy to hear that you found the value and location perfect. Wishing you a wonderful year and hopefully, we will be granted the opportunity to... More 

Uttoxeter, United Kingdom
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went for a business conference not for ski ing, so cannot comment on location for Skiing, however we were there for 3 days on a business conference and I was very impressed with the hotel and the location. We were serviced very well for the conference with the food all being of great quality and on time, so could... More 

Was this review helpful? Yes
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear, Thank you for your feedback regarding your stay at Mercure Chamonix Centre. We appreciate your taking the time to post them. We’re very happy to hear that you found the value and location perfect. Thank you again for your taking time to share your experience. I truly am dismayed to hear of the service challenges and issues you experienced... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2015

I didn't deal with the staff, so i cannot comment on that as my parents talked to all of them, but i can say that the rooms were ready when we arrived, and that the breakfast was unbelievable. Would give 4 and a half stars as the rooms arent massive, but i can't. The showers are a nice touch too.

Was this review helpful? Yes
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear, Thank you for your feedback regarding your stay at Mercure Chamonix Centre. We appreciate your taking the time to post them. We’re very happy to hear that you found the value and location perfect. We hope to welcome you back. Best Regards General Manager More 

1 review
2 of 5 stars Reviewed March 18, 2015

Bad experience. I've been in the room, in the 3'day of my staying to this hotel, from 4-8 PM. I've been for a nice dinner until midnight, and when i arrived at the hotel they told me that my key is blocked and is not allowed for me to go into the room until i pay since they have problem... More 

Was this review helpful? Yes
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear Sir, I truly am dismayed to hear of the service challenges and issues you experienced during your stay and that you were very disappointed. This type of service meets neither our standards nor certainly your expectations and for that I am very sorry. I sincerely believe that the shortcomings you experienced were an exception to the norm and I... More 

nyon
2 reviews
2 of 5 stars Reviewed March 17, 2015

we reserved2 double rooms for 2 nights for 800 euros without breakfast... nice rooms on this internet, hoping to have Mercure Accor standards, but we don't.. we were installed in an annexe of the hotel: old , never refresh or at minimum, unfinished rooms, broken Wc, no really heating in the room.... Anything but nice and cosy room as sold:... More 

Was this review helpful? Yes
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear Miss and Mister, Thank you for taking the time to relay your comments and observations regarding your stay. We appreciate your feedback. We already do the necessary for to improve our service. Best Regards General Manager More 

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed March 13, 2015

The Mercure is one of he best hotels we have stayed in. The staff from reception through to restaurant are all so friendly and helpful. They all go the extra mile to make your stay as peasant as possible. The room was superb. The dinner we had in the restaurant was delicious. This hotel would be a five star if... More 

Was this review helpful? Yes
Gérald C, Directeur général at Mercure Chamonix Centre, responded to this review

Dear Mister, Thank you very much for your comments. It is a reward to read and we were happy to be of any assistance or service to you ! Wishing you a wonderful year and hopefully, we will be granted the opportunity to welcome you again soon ! Kind regards, General Manager More 

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