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L'Imperial Palace

Hotel website
Allee de l'Imperial, 74000 Annecy, France
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L'Imperial Palace
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439 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milton Keynes, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We saw an article about Annecy in France magazine, and decided we could not give this lovely resort a miss. We chose the Imperial Palace based on earlier TripAdvisor reviews and its location, and are so glad we did. Although the three nights we chose fell in amongst an annual Animated Film Festival, and the hotel was very busy with... More 

Was this review helpful? Yes
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you so much for your wonderful words about our hotel and quality of service. It was such a pleasure to serve and we really hope having the chance to welcome you again in the near future to Imperial Palace and to Annecy. Warmest regards, Philippe Gourgaud General Manager More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The experience of visiting L'Imperial Palace is bound up with the experience of visiting Lake Annecy. The great appeal of the hotel derives from its magnificent lakeside setting and while Lake Annecy has to be one of the most beautiful lakes in any country - and looks wonderful from almost any viewpoint - it looks at its very best from... More 

Was this review helpful? Yes
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, I personnaly thank you very much for your nice comment. We are all really happy to have made your trip in Annecy and your experience in Imperial Palace so enjoyable. We hope to see you again soon in our beautiful region. Warmest regards, Philippe Gourgaud General Manager More 

Dallas
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is set in the best location in Annecy. Rooms are great but the overall experience was spoilt by the staff. When we checked in we told the manage,ent our stay would be three days insteD of four. Manager gave us a long lecture how we could not do this and needed to have our travel agent do this.... More 

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Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, We thank you very much for your comment. In regards with your reservation that you wanted to shorten and in order to bill you only 3 nights instead of 4, the only solution was to contact the reservation system you pass through. Would you have made your reservation directly through us, it would not have been a problem... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We are actually staying here right now. Although I can agree with other reviews that it is a lengthy walk to town, we have enjoyed the walks and the views along the way. One thing that truly stands out here is how well we have been treated by all staff we have dealt with. From the moment I pulled up... More 

Was this review helpful? Yes 1
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, I personnaly thank you for your nice comments directly on site ! I will share them with the team and I am convinced that the rest of your stay has been great too... We will be very happy to welcome you back soon to Imperial Palace with your family for holiday this time ! Warmest regards, Philippe Gourgaud... More 

Chicago
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There are positives and negatives to this hotel- Positive- Great views, Rooms have been updated, Large enough to accommodate groups, Parking Negatives- Walk to downtown Annecy, breakfast leaves something to be desired, Small rooms Keep both in mind as you make your decision!

Was this review helpful? Yes 1
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you very much for your message. It has been a pleasure to serve you and next time you will come, we will make sure to give you a bigger room facing the lake if you ask for... In regards with the distance to the town, it will be a little more difficult to help you ! Therefore,... More 

Lake Wallenpaupack PA
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wonderful corner room with lovely Balcony that looked over the mountains. The bathroom had french doors that opened to a small balcony and a view of the gardens. The bed was so so comfy...nothing like looking to the mountains and Lake Annecy when you wake up! The bar manager really made our stay at the Imperial....always happy to make a... More 

Was this review helpful? Yes
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you so much for your nice comments that I will immediately share with our team and especially with Giovanni, our chef barman. We are very happy to have made your week of vacations so fabulous... Please do not hesitate to contact me personaly during your next visit to Annecy and to Imperial Palace. Warmest regards, Philippe Gourgaud... More 

Bellevue, Washington
Level Contributor
79 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We just wrapped-up a two night stay here and we find ourselves underwhelmed by this hotel. It's a decent place, in a town where excellent hotel options are limited, and although by it's appearance you would agree with the four star rating, after staying here we think a 3.5 is more accurate. The lobby is very small and boring, the... More 

Was this review helpful? Yes 1
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you very much for your very very detailed comments. I would not say that all is wrong as we are on the process to renovate completely the hotel for finishing mid of 2016 but I also would not say that all is right as your feeling is truly not what the large majority of our guests feel...... More 

Attenschwiller, France
1 review
5 of 5 stars Reviewed 4 weeks ago

We've passed 3 days in this beautiful hotel and we were very impressed by this location. We've received an upgrade without paying more with a beautiful view on the sea. The staff was very friendly and the room fulfilled all our needs. The whole area was very well kept. We can only recommend this hotel - you won't regret it:-)

Was this review helpful? Yes
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, So happy to hear that we have made your trip unforgettable ! Thank you very much for your nice comments. I will share with all my team and I am convinced it will make their day... We all really hope to welcome you back as soon as possible to Imperial Palace. Warmest regards, Philippe Gourgaud General Manager More 

South East
Level Contributor
71 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms here have been renovated and are very fresh tho small. There are levels of rooms based mostly on the view...street, park, partial lake and lake. Of course, the lake view is best, but cost wise we had a partial with view of the city and church in the distance (children's playground, not my fav was close in the... More 

Was this review helpful? Yes
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you very much for your message. We are happy that you enjoyed your stay in our hotel. The old city is 20 minutes walk along the lake from the hotel and it is most of the time very appreciated walk. We always offer packages including breakfast that are of best value. We really hope having the pleasure... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Perfect location, beautiful hotel and friendly staff. Easy access to lake and gooooorgeous views if your room is facing the lake. Only stayed there for one night but had a really great time. Large parking area outside as well, if you're coming by car.

Was this review helpful? Yes 1
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, On behalf of the whole team I would like to thank you very much for your nice comments. It has been a pleasure to serve you and we really hope having the chance to welcome you back soon to Imperial Palace and to Annecy. Kindest regards, Philippe Gourgaud General Manager More 

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