This is a great location for people catching the train as it's about a 2 min walk. The staff are friendly and helpful and speak good english. I wasn't happy with our room as I booked a comfort double with booking.com I felt it was a little small and as we were staying 4 nights there I wanted something a... More

Very comfortable hotel in an excellent position Friendly and well trained staff and good maintenance of rooms.It is well worth taking a superior room if staying for more than one night thought a standard rooms are also well appointed and comfortable.

We stayed at the Best Western Carlton Annecy in Oct 2012. It is ideally located near Annecy railway station which suited us well as we arrived by train. Annecy is quite a small town so this hotel is not far to walk to all the main things to see there. We payed for one of the quality 'posher' rooms, which... More

this is my 2nd stay at this hotel, located close tothe old town just opposite the train station, rooms are reasonable, but a little small, no aircondition, with LCD TV, WiFi is free, breakfast is very delicious wit hfresh juices, bread and good coffee, Breakfast is part of the room rate, parking is a little difficult for pick up, for... More

We stopped here for 1 night en route to the French Alps. The hotel is fairly typical of Best Western, clean, reasonably well appointed and in a great location. Annecy is stunning and we wish we had more time here. We were travelling with our 6 month old puppy and the room was ideal for him as well as us.... More

This is a reasonable priced hotel but must warn people that breakfast is NOT included, there is a charge of €12 which is expensive for breakfast, restaurant staff were not very polite either, did not smile or help, no cutlery on table. We went to the local supermarket and bought croissants etc and ate them in our room. Staff on... More

Last year we stayed in two Best Western hotels in France, and they exceeded our expectations. This year we stayed in two Best Western hotels in France, they were awful. The Best Western Carlton in Annecy is on a busy corner and very noisy. When I made the reservation, I requested a quiet room. When we checked in, I again... More

We were just overnight in Annecy and so this hotel was good for us. The room is quite small, but very clean and sufficient. The girl at reception was very friendly and helpful when we checked in. I always like when you feel they are approachable right from the start! The location is very convenient to the train station and... More

Location very good close to the old town. We had a room on the 7th floor, very small but spotlessly clean--almost gleaming. Corridors to the bedrooms are incredibly narrow! WiFi was free throughout the hotel---but didn't work on the 7th floor. We had booked a parking place, which was located in a nearby underground parking garage. The lights didn't work... More