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Hotel Le Vallon de Valrugues & Spa

Certificate of Excellence
9 Chemin Canto-Cigalo, 13210 Saint-Remy-de-Provence, France
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Hotel Le Vallon de Valrugues & Spa
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Hotel Le Vallon de Valrugues & Spa
Hotel Le Vallon de Valrugues & Spa
Hotel Le Vallon de Valrugues & Spa
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564 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The staff are lovely but they are working with a lack lustre hotel. Worn carpets, small television in the room. On checking out, their computer system had crashed so credit card payment was not possible, despite the poor lady crawling under the computer with a torch to reboot.

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Poquoson, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is truly wonderful. Great location, gorgeous grounds and helpful and professional staff delivering exemplary service. I cannot speak more highly of everyone whom we encountered. They take pride in their work and it shows in every department. We had a fabulous dinner in the gourmet restaurant that was delicious and served with elegance and style. Our suite was... More 

Was this review helpful? Yes 1
Tampa, Florida
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 1, 2015

This facility is beautiful, it is spacious, clean, and very comfortable. The small town is fun with great restaurants. There was an art festival and yes, we had to bring some pieces home with us. The bar made us a wonder snack mid afternoon one day. It was so delicious and expertly presented that we made it a daily ritual... More 

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DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We thank you for the interest you have shown in our establishment and in our region. We will inform our team of all your positive comments. We are delighted to learn that you spent a pleasant stay. We will be pleased to see you again at Hotel Le Vallon de Valrugues & Spa*****. Sincerely yours. The Direction. More 

Fife, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2015

we chose the hotel because it is dog friendly - and it was, but many other aspects were dreadful: there was no hot water and the tepid water only just trickled out of the tap. Mentioning this to the reception had no effect - a shrug of the shoulders and a forced smile "je suis desolee". The maitre d was... More 

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DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We would like to thank you for your comment. We deeply regret not having satisfied you completely during your stay in our establishment. We will be pleased to see you again soon at Hotel Le Vallon de Valrugues & Spa*****. Yours sincerely. The Direction. More 

Cannes, France
2 reviews
2 of 5 stars Reviewed January 3, 2015

Definitely not a 5-star hotel! Starting from the lobby, the reception area even the mirror in the elevator everything was dirty and poorly maintained. There was a display at the reception area with the dust on. But the worst was the coffee machine in the room. The plastic container for the water had pieces of dirt floating! No wonder the... More 

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DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We would like to thank you for your comment. We deeply regret not having satisfied you completely during your stay in our establishment. Concerning the indoor pool, we inform you that it is verified every day and that we are in keeping with standards of security and hygien. We controle each day the pool and it is reported... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 28, 2014

Having family in the area , we decided to stay in St Remy for location and facilities ( restaurant, indoor pool and location to town ) - the Vallon de Valruges Hotel was an excellent choice! We had a beautiful Christmas lunch for 8 , it felt like home but no stress - the food and service were great ,... More 

Was this review helpful? Yes 2
DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Madam JAGGARD, We would like to really thank you for the interest you have shown in our establishment. We were delighted to welcome you. Your message will be a real motivation for them to continue this way and pay attention to details. Looking forward having the pleasure to welcome you for a new unforgettable stay with us. Sincerely yours.... More 

Nice, France
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2014

We have just returned from our beautiful trip to Provence. We chose this hotel and it was actually a very nice thing to do. The location is near the main sights. You can go to Arles, Avignon, Camargues, Luberon, Beaux-de-Provence, Tarascon, Pont du Gard etc (the choice is abundant) within a day trip . My favorites were Pont du Gard... More 

Was this review helpful? Yes 3
DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We would like to thank you for taking time to relate the nice experience you had in our establishment and for the interest you shown in our region. We will inform our team of all your positive comments. We will be pleased to see you again soon at Hôtel Le Vallon de Valrugues & Spa*****. Sincerely yours. The... More 

Berlin, Germany
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2014

It was hard to decide whether this hotel should get 4 or 5 stars from me. But I had nothing to really complain about and the service was excellent. My only hesitation is that I imagine that at a 5 star hotel all staff can talk various languages or the place would be a little more glammed up. But in... More 

Was this review helpful? Yes 1
DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We would like to really thank you for the interest you have shown in our establishment and your congratulation regarding our team. They will be very pleased to read your comment. It will be a real motivation for them to continue in that way and pay attention to details. We are looking to forward to welcome you again... More 

Bristol, United Kingdom
Top Contributor
142 reviews 142 reviews
19 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed November 3, 2014

We had the best suite in the place so we will be a little bias! This is a hotel from the old era but with a fresh young management team it is better than some of the stuffy French 5* hotels. Located on the outskirts of Remy Provence (10 min walk) nice peaceful location, the room was gorgeous and the... More 

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DIR G, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We would like to thank you for your comment and we are glad you enjoyed our establishment. Our team will be very pleased. We are looking forward to welcome you again for a great time with the Vallon de Valrugues & Spa*****. Kind Regards, The Direction. More 

Rhineland-Palatinate, Germany
Top Contributor
126 reviews 126 reviews
33 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 23, 2014

We have booked for three nights a junior suite at this hotel after a terrible stay at Château de Roussan (see our negative review about). Staff was very welcoming and attentive and check in and check out were very easy despite some problems with parking area, which we felt too small considering the hotel occupancy and the presence of many... More 

Was this review helpful? Yes 2
GALLON D, Directeur général at Hotel Le Vallon de Valrugues & Spa, responded to this review

Dear Guest, We thank you for the interest you have shown in our establishment. We are delighted to learn that you spent a pleasant stay with us. We will inform our team of all your positives comments. We will be pleased to see you again at the Hotel Le Vallon de Valrugues & Spa*****. Sincerely yours, The Direction. More 

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