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New Hotel of Marseille - Le Pharo

71 blvd Charles Livon, 13007 Marseille, France
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New Hotel of Marseille - Le Pharo
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573 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Modern Hotel with 'Rock' theme. Pop/Rock artwork abounds in the common area and the corridors have different lighting as you progress along them. Staff very attentive and welcoming. Terrace and Pool good. Room comfortable, food good.

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Antwerp, Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

For a + : the beds are great ! For the rest ... disappointing : very little for breakfast (1 vegetable (tomatoes), no no-Sugar marmalade, tiny bits of meat, no choice at all !), the parasols at the pool regularly litteraly 'fly off' and hurt people, the shower in our room didn't work properly, the mini-bar leaked water, wifi worked... More 

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London, United Kingdom
5 of 5 stars Reviewed 1 week ago

Marseille was an incredibly beautiful city, arrived amidst a very, very hot spell of weather. The Hotel is positioned in an incredible place, 100 yards from the beach, 50 yards from Parc D'Pharo which has a breath taking view of the Port, the Med and the City. There is a shuttle bus outside the hotel which rarely charges passengers but... More 

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Jean-Luc_de_Bodisko, Directeur at New Hotel of Marseille - Le Pharo, responded to this review

Dear Graham, we thank you for your comment and we hope to welcome you again for your next trip in Marseille. Best regards. More 

Cairo, Egypt
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I really would love to come here under better circumstances, but I have not been lucky. I came here with my wife five years ago. Her father was terminally ill and was undergoing treatment in Marseille. Our room was excellent and we had excellent service. I specifically remember how pleasant the staff was. Second time I come this year and... More 

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Jean-Luc_de_Bodisko, Directeur at New Hotel of Marseille - Le Pharo, responded to this review

We are very sorry about your last stay in our hotel, please accept our apologies. We thank you to describ the bad things as we can resolve them immediatelly. Next time, don’t hesitate to ask the manager, as I can welcome you personaly. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights. 1. Wifi did not work until the next morning. Staff blamed my phone. However when offered a shared computer that couldn't connect to the wifi either. 2. Room key stopped working 3. Power sockets stopping working. Staffed blamed my phone charger. Said the bulb in the lamp had blown. Only the tv not working was enough to... More 

Was this review helpful? Yes 1
Jean-Luc_de_Bodisko, Director at New Hotel of Marseille - Le Pharo, responded to this review

Dear Francis, thank you for your comment. We apologise for your bad experience in our hotel. We take note about inconveniences in order to improve our service and quality. Please note that this situation was an exception. We hope to see you soon to show you we offer a 4 star experience. Kind regards. More 

Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

We stayed there for a short break in July. At the arrival day, wi fi didn't work, but the staff told us that it had to do with my "international phone". Computer is their business room didn't work either. One of their staff members helped providing access to the office computer. The wi fi didn't work until the late evening... More 

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Jean-Luc_de_Bodisko, Director at New Hotel of Marseille - Le Pharo, responded to this review

Dear Marina, thank you for your comment. We are sorry you didn't keep a good memory about you stay among us. We take note about remarks which help us to improve our services. This situation was an exception and we hope to host you soon to show you we can be better hosts. Best regards. More 

Droitwich, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location well placed for the Vieux Port of Marseille, walking distance to boat trips, museums etc. Excellent pool and poolside restaurant , very friendly staff who spoke good English. Rooms OK, air conditioned which is essential in Marseille in summer months. Very quirky decor but that added to its charm. Marseille City Pass great value for money, pays for itself... More 

Was this review helpful? Yes
Jean-Luc_de_Bodisko, Director at New Hotel of Marseille - Le Pharo, responded to this review

Dear Eileen, thank you for your comment and your stay among us. We hope to see you soon. Best regards. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 24, 2015

We took the Eurostar direct to Marseille for a three-night break. The hotel is situated very close to the old port and is in a good position. Without quite having the hustle and noise of the city centre it is only a gentle 15 minute stroll to the hub of the city at the head of the old port. The... More 

Was this review helpful? Yes 1
Jean-Luc_de_Bodisko, Director at New Hotel of Marseille - Le Pharo, responded to this review

Dear Kiff P, thank you for your comment. We hope to see you for your next trip in Marseille. Best regards. More 

Melbourne, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 23, 2015

Let me say this is still a great place to stay, its just feeling a bit more tired and worn since our 2012 stay. Staff are still awesome, and the rooms, while a bit pokey, get the job done. I do think having no coffee or tea facility other than the Nespreso, and charging you 2.50 euro for a coffee... More 

Was this review helpful? Yes
Jean-Luc_de_Bodisko, Director at New Hotel of Marseille - Le Pharo, responded to this review

Dear Greg, thank you for your comment and your loyalty. We do our best to always satisfy our guests. We hope to see you soon. Kind regards. More 

London, United Kingdom
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 21, 2015

We had a 3 night stay in this excellent hotel. Perfect position with just a 20 minute walk along the harbour to the heart of Marseille. This is a modern, clean and well run hotel with very friendly staff. The room was good with a view over the excellent pool. We would stay here again.

Was this review helpful? Yes
Jean-Luc_de_Bodisko, Director at New Hotel of Marseille - Le Pharo, responded to this review

Thank you for your comment. We'll be happy to welcome you for your next trip in Marseille. Best regards. More 

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