We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 123 Marseille hotels

Mercure Marseille Centre Prado

4.0 of 5 Hotel   |   11 Avenue de Mazargues, 13008 Marseille, France (Saint-Giniez)
Hotel website
Hotel amenities
Save Saved
You added Mercure Marseille Centre Prado to your Saves list
Mercure Marseille Centre Prado
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
45%
Ranked #65 of 123 hotels in Marseille
A recent review
3 of 5 stars Reviewed May 27, 2014
DeniZinho Paris, France
  • Reviews (164)
  • Photos (29)
  • Amenities
  • Room tips (3)
  • Location
  • More
Write a Review

164 people have reviewed this hotel

Traveler rating
    20
    60
    54
    22
    8
See reviews for
15
59
19
52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Top Contributor
79 reviews 79 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 27, 2014

This Mercure hotel is 300 meters away from Stade Velodrome. It is also located connected to the wide Prado Avenue, less than 2 kms away from Prado beach. Walk to there is quite nice. The hotel itself is fair. Decoarion looks a bit old compared to the Mercure Centre, close to vieux port, but rooms are clean.

Was this review helpful? Yes
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear customer Thank you to have taken time to share your opinion. I am delighted that the location brought you satisfaction. Indeed the other Mercury was renovated and thank you to underline the cleanliness of our rooms. I hope that i will have the pleasure to welcome you for your next stay in Marseille, Best regards Coralie Asdourian More

Ireland
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed April 28, 2014

This hotel is in a good location if you want to attend rugby matches in the Volodrome which is just around the corner. The reception staff were pleasant and efficient. My main reason for giving the hotel a poor rating is that it is advertised as four star but the facilities are not what I'd expect for a four star... More

Was this review helpful? Yes
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear guest, Thank you for your feedback, i am sorry that the service did not meet your expectations, and i beg you to accept my sincerest apologies. I hope that i will have the pleasure to welcome you for your next stay in Marseille in order to insure you my best care. Kind regards Coralie ASDOURIAN More

Australia
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 13, 2013

We arrived late in the night & we struggled with our luggages up the 3 steps to Reception. The man & lady at the front desk just sat & watched us struggle. When I asked if there is anyway I could use the luggage trolley parked near Reception, they shook their heads without uttering a word. Then we were told... More

Was this review helpful? Yes 2
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear customer, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that... More

Phoenix, Arizona, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 19, 2013

I stayed at the Mercure Prado on a business trip, and wouldn’t go back. It was a three star at best, and that’s even being a bit generous. The rooms were small and dark, which was a bit depressing, the shower had left a lake of water on the floor after every shower, the headboard was a piece of painted... More

Was this review helpful? Yes 2
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the... More

Rome, Italy
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 28, 2013

I made a reservation using my mobile phone in the morning and i got back a confirmation code by email few minutes after.... very good deal for a last minute booking! Once i get in the hotel around 8 pm they have not let me check in ! because there has been an issue with my credit card ! They... More

Was this review helpful? Yes 4
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the... More

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 17, 2013

Booked the hotel via Hotwire at a reasonable rate ($100 per night Canadian). Let me start and end with something positive. The location is good, being a 20 minute slow walk to the beach and perhaps 6 or 7 to the Metro that gives reasonably quick access to the hustle and bustle of the old downtown. Hotwire described it as... More

Was this review helpful? Yes 1
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear customer, I thank you for sharing your opinion concerning your last stay in Mercure Marseille Centre Prado.. I am saddened that your stay was soiled by the stole of your IPad and I present you my most sincere excuses. Your file is treated by our insurance company and we shall return towards you as soon as possible. I thank... More

Oakham, England, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 22, 2013

Lovely clean hotel, close to old port. bit disappointed when we visited bar was being refurbished so was not open. Lovely to have coffee making facilities and fridge in room so did compensate for temporary closure. Ideal hotel for short break. Staff helpful, breakfast fab would recommend.

Was this review helpful? Yes
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear customer, I want to inform you that your comments concern the other Mercure situated on the Vieux Port. I recommend you to write again for this hotel. Best regards Stéphanie Grataloup General Manager More

Singapore, Singapore
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed July 18, 2013

I had to make a 1 night stay in Marseiile and being the first time to this city, I read about narrow streets and lack of parking space. Given that I came by car, I was browsing for a hotel in the heart of the city with parking space. One of the first choices turned out to be this Mercure.... More

Was this review helpful? Yes 1
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear customer, I thank you for your comments further to your last stay to the hotel Mercure Marseille Prado. I am saddened that the website on wich you have made your booking gived you bad information about the hotel. For any other reservation I recommend you to book on the Mercure’s web sites . I thank you for your positive... More

Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 28, 2013 via mobile

The service was impeccable. The receptionist was so kind, as she provided my friend and I (2 students backpacking through Europe) a discounted price and free breakfast. The room was a luxury and the breakfast was phenomenal. If you are planning on staying in Marseille for a few nights, this hotel is perfect for you.

Was this review helpful? Yes
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado, responded to this review

Dear customer, I thank you for taking time to give us your feed back on your last stay in the hotel Mercure Marseille Centre Prado. It is always a great pleasure and pride for my team and myself to aknowledge such comments, your satisfaction is a reward for us. We are pleased to see that you enjoyed your stay and... More

Owners: What's your side of the story?
If you own or manage Mercure Marseille Centre Prado, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mercure Marseille Centre Prado? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Marseille Centre Prado

Address: 11 Avenue de Mazargues, 13008 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille > Saint-Giniez
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Marseille Centre Prado 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Booking.com, Orbitz, Travelocity, Priceline, Tingo, TripOnline SA, BookingOdigeoWL, Hotels.com, Despegar.com, Otel and Venere so you can book your Mercure Marseille Centre Prado reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Marseille Prado Hotel Marseille
Accor Marseille Prado

29 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (4)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
1:21
Videos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (7)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Other (6)

Amenities

Bar / Lounge Room Service Wheelchair access
Hotel Style
#19 Luxury Hotel in Marseille
Hotel Class
Official Description (provided by the hotel)
Hotel featuring 100 airconditioned and soundproofed rooms. Ideally located only 200m from the Parc Chanot Conference and Exhibition Centre and the Rond Point du Prado metro station, the hotel is also within walking distance of the Prado beachesand theVelodrome Stadium. Meal service is available in rooms or even on the terrace. Other features include meeting rooms, business centre and indoor public pay car park. ... more   less 
Number of rooms
100

See which rooms travelers prefer