When we showed up in Marseille, the town was grungy and bustling. Then our taxi driver took us to our hotel. As soon as we were dropped off in front of the lobby we knew we were about to get what we paid for. The service was excellent from the drop-off area to our check-in, to our stay. The hotel... more

We picked this Sofitel property partly because of its position and views of the Old Harbour but mainly based on their brand reputation. We were slightly disappointed here and now we know why this hotel is only 4 stars rather than the usual 5. The check-in did not run smoothly; despite us turning up after the recommended check in time... more

My wife wanted to stay in a hotel where they have a outdoor swimming pool so my choice was limited in Marseille. We stayed at Sofitel for two nights and we simply loved it. This is what I liked about this hotel in order. 1. Service: Amazing service, all the staffs were very friendly and helpful, because of service alone... more

We stayed for one night on a driving holiday. The Receptionist was lovely - very friendly. We were offered a special rate upgrade for a room with a view of the old port. It was definitely worth it! The room was wonderful; very large bed and great bathroom/shower. The swimming pool is shared with the Novotel and is a little... more

We did not actually stay here: the hotel refused to honour a reservation made through an agent - albeit at a heavily discounted rate - even though the booking was confirmed by email and by SMS. Hauteur having failed, the hotel then accepted it was committed to the booking but the hotel manager intervened and decided otherwise. This is not... more

Not much choice in Marseille but the Sofitel Luxury ticks most boxes for quality and service. Great room with balcony overlooking port. Spa still being refurbished. Did not try restaurant as seemed too fussy but plenty of choices in the port. Would stay again. more

The Sofitel Marseille deserves every one of its four stars, and more. We had a modestly priced upgrade to a spacious port-view room with wonderful views of the whole port and the city's three impressive forts. The hotel has an ultra-modern feel, and rooms are well-equipped (though charge a petty €4.50 an hour for wifi). The hotel offered free champagne... more

What a fabulous hotel.The view was fantastic as it has an elevated position that overlooks the old port.We had a room with a harbour view and large terrace with sun loungers and table and chairs,which was great as we admired the view whilst drinking champagne. It was also only a 15min walk into the main shopping area of Marseille We... more

Stayed 2 nights in superior queen, port view room. Just lovely! Comfy bed, super shower, very clean and welcoming. Breakfast buffet was pricey but good quality and can't beat the view over the port for ambiance. Would recommend to anyone going to Marseille. more