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Sofitel Marseille Vieux-Port

5.0 of 5 36, boulevard Charles Livon, 13007 Marseille, France
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Certificate of Excellence 2014
Sofitel Marseille Vieux-Port
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Sofitel Marseille Vieux-Port
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1,262 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had the pleasure of staying 3 nights at the Sofitel in Marseille last summer. This is one of the best hotels I stayed at, period. The staff is very good, always happy to help and curtious. I am a native (Canadian-)French speaker, so this might help, but it seemed that the staff were all more or less fluent in... More 

Was this review helpful? Yes 2
Isle of Wight UK
Top Contributor
148 reviews 148 reviews
65 hotel reviews
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed December 31, 2014

We visited the Sofitel for pre-dinner cocktails, during very heavy rain. The views from the bar are excellent and would be even better on the terrace in good weather. The hotel is located at the far end of the port so is a good 15 – 20 minute walk to most restaurants and shops. The outdoor pool area looked very... More 

Was this review helpful? Yes 1
Paris, France
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2014

No surprise that I rate this as the best hotel in Marseille and my favourite hotel. The upkeep of the luxurious room and top quality service instantly brings a smile on arrival. An excellent breakfast with a view, a friendly bar and thoughtful daily surprises in the room made the stay memorable. Located perfectly near the Vieux Port , the... More 

Was this review helpful? Yes 1
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Sir, We warmly thank you for taking the time to share your wonderful comments on TripAdvisor. Your feedback is precious to us. We are very happy that you chose Sofitel Vieux Port for your stay in Marseille and honoured to be considered as your “best” and “favourite” hotel by “no surprise”. Moreover, we are delighted that you noted the... More 

Lyon, France
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 27, 2014

A very negative experience of staying in this hotel. A lot of pomp and ceremony but when I got to my room in early afternoon the linen had been changed but the bathroom was in a disgusting state (and I can tolerate some disorder) - clearly this part of the cleaning had been skipped. I did not complain but when... More 

Was this review helpful? Yes 3
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Sir, We thank you for choosing Sofitel Vieux Port for your stay in Marseille and for taking the time to share your views on TripAdvisor. Your feedback is precious to us since it helps us to better understand your wishes and to constantly improve our services. We sincerely regret that your stay among us did not meet your expectations... More 

Ljubljana, Slovenia
Top Contributor
69 reviews 69 reviews
30 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed November 18, 2014

- top location - walking distance to city center or to the boat to "Monte Christo island" - Château d'If - fantastic view from breakfast room - upper floor - good room service - very good concierge - staff in bar near reception is far away from 5 star hotel - some young ladies in Recetion unfriendly - nice outdoor... More 

Was this review helpful? Yes 2
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Guest, We warmly thank you for taking the time to share your views on TripAdvisor. Your feedback is precious to us. We are happy that you were charmed by the “top location” of the hotel and especially the “fantastic view from the breakfast room”, completed by the “good room service” and “the very good concierge”. However, we present you... More 

South Texas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 19, 2014

Marseille was a grand surprise & the quality of & view from the Sofitel was a big part of it! Gorgeous big room with large terrace facing the busy harbor, light-filled, modern (generally not my preference) that is very comfortable & functional, great technology, great bathroom.

Was this review helpful? Yes 1
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Guest, We would like to thank you for taking the time to share your kind views on TripAdvisor. Your feedback is precious to us. We are very happy that you enjoyed your stay in our “superb hotel”, as well as the comfort and the equipment of your “gorgeous room” with terrace, facing the magical show of boats ballet. We... More 

Dallas, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 19, 2014

This hotel has so much potential. It has nicely decorated clean rooms with great air conditioning and amazing views from the bar and restaurant. Breakfast was included with our rate and we found it and the staff serving breakfast very helpful and gracious. Our problems were with some of the front desk staff (not all) and the front door staff.... More 

Was this review helpful? Yes 3
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Guest, We warmly thank you for taking the time to share your views on TripAdvisor. Your feedback is precious to us. We are happy that you were charmed by the decoration of your room which design was especially inspired from the yachting and the marine world and that the quality of our equipments met your expectations. We are also... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 11, 2014

Spent one night with my mom in this lovely hotel last week. Absolutely stunning view of the barbor with hearty breakfast. Great start to explore the city. 5 star service. Close to the major tourist attractions and restaurants.

Was this review helpful? Yes
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Madam, We warmly thank you for taking the time to share your kind comments on TripAdvisor. Your feedback is precious to us. We are very happy that you spent a great stay in our “lovely hotel” with your mother and that you appreciated all of our services, up to our five stars. We are also glad that you enjoyed... More 

New Providence, New Jersey
Contributor
15 reviews 15 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 11, 2014

Four nights & five days of luxury. Our room overlooked the old port giving us romantic sunsets and sunrises. Perfect start for our three week experience in France! Staff was friendly, and helpful. We would gladly stay here again!

Was this review helpful? Yes 1
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Sir, We warmly thank you for taking the time to share your lovely experience on TripAdvisor. Your feedback is precious to us. We are very happy that you spent a luxurious stay with us up to our five stars and that you noted the kindness and professionalism of our staff. We communicate daily to our Ambassadors the senses of... More 

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Additional Information about Sofitel Marseille Vieux-Port

Address: 36, boulevard Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marseille Vieux-Port 5*
Number of rooms: 134
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Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Marseille Sofitel
Hotel Style:
#2 On the Beach Hotel in Marseille
#2 Business Hotel in Marseille
#3 Spa Hotel in Marseille
#4 Romantic Hotel in Marseille
#4 Family Hotel in Marseille
#4 Luxury Hotel in Marseille

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