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All 123 Marseille hotels

New Hotel Saint Charles

3.0 of 5 Hotel   |   4, Allees Leon Gambetta, 13001 Marseille, France
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Hotel amenities
Special Deal
Free breakfast with your stay
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New Hotel Saint Charles
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35%
Ranked #75 of 123 hotels in Marseille
A recent review
4 of 5 stars reviewed 2 weeks ago
ania-le p Sliema, Malta
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287 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Sliema, Malta
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We paid 50 Euro for the night (couple) and for this price we didn't expect nothing better. The position is great, very close to Saint Charles Station and the Port, free wifi and good value for the money.

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Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review

Dear Guest, We're happy you've enjoyed your stay at our hotel and we hope to welcome you again for your next stay. More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel has bed bugs! It was an awful experience, I woke up with bites on my lower back, legs and arms. The hotel staff were nice enough and changed my room when I requested, but this does not make up for my experience. Although it has a very convenient location, the room was noisy (despite double paned glass, the... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Madam, We are very sorry for this bad experience. Unfortunately, anyone could have brought bed bugs into our hotel, but please be aware that we do our very best to avoid. We do realise pest control on a contracted basis and our staff is trained frequently to detect any presence of bedbugs. Yours sincerely, More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

It's so nice hotel. I stayed 7 days. First of all, reception people of hotel are so nice. And they give support in English. The room, bathroom are clean and spacious. You can use free wifi at a hotel room with good reception of internet connection. Breakfast was good value too. with lots of choices. The location was excellent being... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Thank you very much for your kind review. We hope to have the pleasure of welcoming you soon again. Best regards More

Cuiaba, MT
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 24, 2014

This is a good hotel in Marselha. The peopple that work there are very nice, the breakfest is good and inclued in the price.We just have problem whit wi fi, but was fast fixed. We recomend, the location is very good near public parking and port.

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear AnaBarchet, We appreciate your comments and thank you. Waiting for the pleasure of welcoming you again soon. Best regards More

Lisbon, Portugal
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 3, 2013

Pros: good location, walking distance to the Vieux port and the station (gare Saint Charles), free wi-fi, nice bathroom, cheaper than other hotels. Cons: dingy room, very tiny safe, bed could be better, light switch on the table did not work, guy in the reception was not very friendly. Overall, good deal but glad it was just 1 night.

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment about your stay at the Newhotel Saint Charles. We're glad you've appreciated your stay and we inform our team about the inconveniences encounted to improve our services. We hope to welcome you again for your next stay in Marseille. More

Cagliari, Italy
Top Contributor
79 reviews 79 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 2, 2013

The hotel has a major strenght in the location, which is close to the Vieux Port, though the neighborood is somewhat unpleasant, particulary at night. Plus, the price is cheaper than that of other hotels in the same range, and there is a parking close to the hotel. Unfortunately, our stay had several flaws. The staff could be more empathic.... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear guest, Thank you for chosing the Newhotel Saint Charles during your stay in Marseille. The guest comments are really important for us to improve our service's quality and be sure, our staff is informed about the inconvenients encounted. That's why, we invit our clients to leave their opinions on Tripadvisor. We remind you, hairdryers are available at the reception... More

Zagreb, Croatia
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 24, 2013

The hotel is located in an old building that was not been invested enough. Rooms have very poor insulation, can be heard almost all from the other rooms (flusher, ringing telephone ...). The walls are full of scratches and holes. Heating and cooling system is outdated and noisy. The bathroom is a bit better. Breakfast is modest. The general impression... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment about the Newhotel Saint Charles. Our hotel is ideally located in the city center and constantly in renovation to improve our quality of services. Although, we're renovating the walls in every room. We hope to welcome you again! More

Marseille
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2013

My husband & I celebrated our 1st wedding anniversary in the beautiful Marseille. The hotel is fabulous. The room was huge, well decorated & we looked down on to the main street, with all the lively hustle & bustle happening, just wonderful. With double glazed windows didn't hear a thing! The bathroom was superb, with a lovely big bath with... More

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Was this review helpful? Yes 1
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Sir, Madam, thank you for your comment. We're really happy you had a great moment in Marseille and you've appreciated our hotel. It was a pleasure to welcome you for your wedding anniversary. You're welcome to Newhotel Saint Charles for your next stay in our wonderfull city!! More

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

Hotel was in a good location with relatively friendly staff. Only a few minutes to the train station, water and Vieux-Port. Our room was clean and for the price that's pretty much all we can bother with. I probably wouldn't return to Marseille in general but if I did, I would be happy to stay here again.

Was this review helpful? Yes
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest. We are really happy you have appreciated your stay at the Newhotel Saint Charles. We hope to welcome you again if you come back to Marseille. Best regards. More

Senior Contributor
32 reviews 32 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

Very well located, well equipped rooms (shampoo and soap available, but no hair dryer), quiet as soon as the windows are closed. Rooms are quite small but have modern and functional furniture. All in all, very good value for money. Didn't try the breakfast but the veranda is in a winter garden and looks very pleasant. The bathroom would deserve... More

Was this review helpful? Yes
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest. Thank you for taking the time to write a comment. We are glad you enjoyed your stay in our hotel. We take note of your remarks as we are constantly trying to improve our service to satisfy our guests. For your information, hair dryers are available at the reception desk, next time please don't hesitate to ask for... More

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Additional Information about New Hotel Saint Charles

Also Known As:
New Hotel Marseille
Address: 4, Allees Leon Gambetta, 13001 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #75 of 123 hotels in Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Hotel Saint Charles 3*
Official Description (provided by the hotel):
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 
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