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All 124 Marseille hotels

New Hotel Saint Charles

3.0 of 5 Hotel   |   4, Allees Leon Gambetta, 13001 Marseille, France
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38%
Ranked #79 of 124 hotels in Marseille
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  • Reviews (258)
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258 people have reviewed this hotel

Traveler rating
    16
    81
    60
    46
    55
See reviews for
19
105
35
36
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This appears to be an older hotel that has been through some significant renovations to modernize. The location was ideal near the train station, the metro, and the tram and a short enjoyable walk to the harbour and all the tourist sites. The room was clean, new, and quiet. The staff was friendly and helpful.

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Brighton, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

Both my wife and I got eaten alive in rooms 209 and 212. When we told the guy on reception he wasn't interested! I note there have been many reviews on here about bedbugs. It's the hotel, not the customers bringing them in! We weren't even offered a refund, despite my wife's face looking like a pizza. The hotel knows... More

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South Coast
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Walking distance from the station. Straight down from the steps of the station. Upon arrival at the hotel, the desk person gave us good advise to keep inside that night, as the Soccer cup was on and lots of people around the street. We were given a room, where it was quiet, and a nice hot cuppa. The room was... More

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Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review

Dear guest, Thank you for your kind review. We're glad you enjoyed your stay. Yours sincerely. More

Sofia, Bulgaria
Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 14, 2014

I would start with the advantages of the hotel: compared to other hotels in Marseille of the same category, this is definitely a cheaper one. The check-in begins at 15:15h and although we arrived an hour earlier, we were not refused to check in in our room, which was definitely good. The location of the hotel is excellent - it... More

Was this review helpful? Yes 1
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment. We're really pleased you've chosen the Newhotel Saint Charles during your stay in Marseille. Thanks to the guest comments, we can improve our services. We hope to welcome you again for your next stay. Best Regards More

Dallas, Texas
1 review
4 of 5 stars Reviewed July 11, 2014

Pet friendly (just a $20 surcharge for poochie), comfy beds, clean as a whistle, nice front office people... And the included breakfast was great, way beyond coffee and pastry. I recommend this place highly. And about 200 feet from an Arby's and a convenience store that sells cold beer!

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A TripAdvisor Member
3 of 5 stars Reviewed June 28, 2014

Good room with accessible location as it is very near to Saint Charles train station if you are reaching Marseille by train (as we did). HELP DESK PERSON WAS RUDE AT TIMES (NIGHT SHIFT PERSON TO BE SPECIFIC)

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment. We're happy you've enjoyed your stay at Newhotel Saint Charles. Be sure, we inform our team about the inconvenience encountered to avoid any problem for the future. Best regards More

Troy, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

Can't do better for price/quality. We rented a car in the Paris area and returned the car in close proximity to the train station and this hotel. Perfect! And then we were near for our return TGV ride to Charles De Gaulle airport. No regrets: friendly staff and helpful (Nora and Dabo); very clean and modern; quiet; good breakfast. Good... More

Was this review helpful? Yes 1
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Helen, Thank you for your comment. We're really pleased you've enjoyed your stay at Newhotel Saint Charles. All our staff will be happy to welcome you again for your next stay. More

Sliema, Malta
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 4, 2014

We paid 50 Euro for the night (couple) and for this price we didn't expect nothing better. The position is great, very close to Saint Charles Station and the Port, free wifi and good value for the money.

Was this review helpful? Yes
Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review

Dear Guest, We're happy you've enjoyed your stay at our hotel and we hope to welcome you again for your next stay. More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 20, 2014

This hotel has bed bugs! It was an awful experience, I woke up with bites on my lower back, legs and arms. The hotel staff were nice enough and changed my room when I requested, but this does not make up for my experience. Although it has a very convenient location, the room was noisy (despite double paned glass, the... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Madam, We are very sorry for this bad experience. Unfortunately, anyone could have brought bed bugs into our hotel, but please be aware that we do our very best to avoid. We do realise pest control on a contracted basis and our staff is trained frequently to detect any presence of bedbugs. Yours sincerely, More

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Additional Information about New Hotel Saint Charles

Address: 4, Allees Leon Gambetta, 13001 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Hotel Saint Charles 3*
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Also Known As:
New Hotel Marseille

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Official Description (provided by the hotel)
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 
Number of rooms
60

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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