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All 123 Marseille hotels

New Hotel Saint Charles

3.0 of 5 Hotel   |   4, Allees Leon Gambetta, 13001 Marseille, France
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Free breakfast with your stay
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New Hotel Saint Charles
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37%
Ranked #75 of 123 hotels in Marseille
A recent review
3 of 5 stars reviewed 2 weeks ago
nellydi Sofia, Bulgaria
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244 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Sofia, Bulgaria
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I would start with the advantages of the hotel: compared to other hotels in Marseille of the same category, this is definitely a cheaper one. The check-in begins at 15:15h and although we arrived an hour earlier, we were not refused to check in in our room, which was definitely good. The location of the hotel is excellent - it... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment. We're really pleased you've chosen the Newhotel Saint Charles during your stay in Marseille. Thanks to the guest comments, we can improve our services. We hope to welcome you again for your next stay. Best Regards More

Dallas, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Pet friendly (just a $20 surcharge for poochie), comfy beds, clean as a whistle, nice front office people... And the included breakfast was great, way beyond coffee and pastry. I recommend this place highly. And about 200 feet from an Arby's and a convenience store that sells cold beer!

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A TripAdvisor Member
3 of 5 stars Reviewed 4 weeks ago

Good room with accessible location as it is very near to Saint Charles train station if you are reaching Marseille by train (as we did). HELP DESK PERSON WAS RUDE AT TIMES (NIGHT SHIFT PERSON TO BE SPECIFIC)

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment. We're happy you've enjoyed your stay at Newhotel Saint Charles. Be sure, we inform our team about the inconvenience encountered to avoid any problem for the future. Best regards More

Troy, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

Can't do better for price/quality. We rented a car in the Paris area and returned the car in close proximity to the train station and this hotel. Perfect! And then we were near for our return TGV ride to Charles De Gaulle airport. No regrets: friendly staff and helpful (Nora and Dabo); very clean and modern; quiet; good breakfast. Good... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Helen, Thank you for your comment. We're really pleased you've enjoyed your stay at Newhotel Saint Charles. All our staff will be happy to welcome you again for your next stay. More

Sliema, Malta
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 4, 2014

We paid 50 Euro for the night (couple) and for this price we didn't expect nothing better. The position is great, very close to Saint Charles Station and the Port, free wifi and good value for the money.

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Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review

Dear Guest, We're happy you've enjoyed your stay at our hotel and we hope to welcome you again for your next stay. More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 20, 2014

This hotel has bed bugs! It was an awful experience, I woke up with bites on my lower back, legs and arms. The hotel staff were nice enough and changed my room when I requested, but this does not make up for my experience. Although it has a very convenient location, the room was noisy (despite double paned glass, the... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Madam, We are very sorry for this bad experience. Unfortunately, anyone could have brought bed bugs into our hotel, but please be aware that we do our very best to avoid. We do realise pest control on a contracted basis and our staff is trained frequently to detect any presence of bedbugs. Yours sincerely, More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

It's so nice hotel. I stayed 7 days. First of all, reception people of hotel are so nice. And they give support in English. The room, bathroom are clean and spacious. You can use free wifi at a hotel room with good reception of internet connection. Breakfast was good value too. with lots of choices. The location was excellent being... More

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Thank you very much for your kind review. We hope to have the pleasure of welcoming you soon again. Best regards More

Cuiaba, MT
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 24, 2014

This is a good hotel in Marselha. The peopple that work there are very nice, the breakfest is good and inclued in the price.We just have problem whit wi fi, but was fast fixed. We recomend, the location is very good near public parking and port.

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear AnaBarchet, We appreciate your comments and thank you. Waiting for the pleasure of welcoming you again soon. Best regards More

Lisbon, Portugal
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 3, 2013

Pros: good location, walking distance to the Vieux port and the station (gare Saint Charles), free wi-fi, nice bathroom, cheaper than other hotels. Cons: dingy room, very tiny safe, bed could be better, light switch on the table did not work, guy in the reception was not very friendly. Overall, good deal but glad it was just 1 night.

Was this review helpful? Yes
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment about your stay at the Newhotel Saint Charles. We're glad you've appreciated your stay and we inform our team about the inconveniences encounted to improve our services. We hope to welcome you again for your next stay in Marseille. More

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Additional Information about New Hotel Saint Charles

Address: 4, Allees Leon Gambetta, 13001 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Hotel Saint Charles 3*
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Also Known As:
New Hotel Marseille

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Amenities

Pets Allowed ( Dog / Pet Friendly )
Hotel Class
Official Description (provided by the hotel)
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 
Number of rooms
60

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