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All 124 Marseille hotels

New Hotel Saint Charles

3.0 of 5 Hotel   |   4, Allees Leon Gambetta, 13001 Marseille, France
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Free breakfast with your stay
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Ranked #76 of 124 Hotels in Marseille
A recent review
4 of 5 stars reviewed 2 weeks ago
EffkaKoneffka Warszawa
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264 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Warszawa
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location, although driving there through all those narrow streets of Marseille was a bit of a challenge. No parking spaces on the street, but big public parking is just 50 m away. Walking distance to Vieux Port, Gare Saint-Charles and lots of other places. Room is not very big, but it has all you need, including working (!) wireless... More

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Pescara, Italy
1 review
4 of 5 stars Reviewed 2 weeks ago

there are some aspects which can be update like cleaning and spleeping quality. The room is enough confortable and the wifi signal was too low. The location of the hotel is fantactic because its near the main station of bus, train and metro ( Saint Charles station ) if you want to go outside Marseille or far away from the... More

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This appears to be an older hotel that has been through some significant renovations to modernize. The location was ideal near the train station, the metro, and the tram and a short enjoyable walk to the harbour and all the tourist sites. The room was clean, new, and quiet. The staff was friendly and helpful.

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Steven_Bak, Directeur du New Hotel Saint Charles at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment, we're really happy you've enjoyed your stay in our hotel. We hope to welcome you again in the future! More

Brighton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Both my wife and I got eaten alive in rooms 209 and 212. When we told the guy on reception he wasn't interested! I note there have been many reviews on here about bedbugs. It's the hotel, not the customers bringing them in! We weren't even offered a refund, despite my wife's face looking like a pizza. The hotel knows... More

Was this review helpful? Yes 1
Steven_Bak, Directeur du New Hotel Saint Charles at New Hotel Saint Charles, responded to this review

Dear Guest, Be sure we pay a great importance to this problem. First and foremost we apologize for the bad experience you had during your stay at our hotel. Unfortunately, bed bugs are a scourge for all the hotels worldwide, whatever their category. It hasn't to do with cleanliness or maintenance, because at any time, any customer can import bedbugs... More

South Coast
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed August 9, 2014

Walking distance from the station. Straight down from the steps of the station. Upon arrival at the hotel, the desk person gave us good advise to keep inside that night, as the Soccer cup was on and lots of people around the street. We were given a room, where it was quiet, and a nice hot cuppa. The room was... More

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Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review

Dear guest, Thank you for your kind review. We're glad you enjoyed your stay. Yours sincerely. More

Sofia, Bulgaria
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 14, 2014

I would start with the advantages of the hotel: compared to other hotels in Marseille of the same category, this is definitely a cheaper one. The check-in begins at 15:15h and although we arrived an hour earlier, we were not refused to check in in our room, which was definitely good. The location of the hotel is excellent - it... More

Was this review helpful? Yes 1
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment. We're really pleased you've chosen the Newhotel Saint Charles during your stay in Marseille. Thanks to the guest comments, we can improve our services. We hope to welcome you again for your next stay. Best Regards More

Dallas, Texas
1 review
4 of 5 stars Reviewed July 11, 2014

Pet friendly (just a $20 surcharge for poochie), comfy beds, clean as a whistle, nice front office people... And the included breakfast was great, way beyond coffee and pastry. I recommend this place highly. And about 200 feet from an Arby's and a convenience store that sells cold beer!

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Derby, United Kingdom
1 review
3 of 5 stars Reviewed June 28, 2014

Good room with accessible location as it is very near to Saint Charles train station if you are reaching Marseille by train (as we did). HELP DESK PERSON WAS RUDE AT TIMES (NIGHT SHIFT PERSON TO BE SPECIFIC)

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Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Guest, Thank you for your comment. We're happy you've enjoyed your stay at Newhotel Saint Charles. Be sure, we inform our team about the inconvenience encountered to avoid any problem for the future. Best regards More

Troy, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

Can't do better for price/quality. We rented a car in the Paris area and returned the car in close proximity to the train station and this hotel. Perfect! And then we were near for our return TGV ride to Charles De Gaulle airport. No regrets: friendly staff and helpful (Nora and Dabo); very clean and modern; quiet; good breakfast. Good... More

Was this review helpful? Yes 1
Steven_Bak, Director at New Hotel Saint Charles, responded to this review

Dear Helen, Thank you for your comment. We're really pleased you've enjoyed your stay at Newhotel Saint Charles. All our staff will be happy to welcome you again for your next stay. More

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Additional Information about New Hotel Saint Charles

Address: 4, Allees Leon Gambetta, 13001 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Hotel Saint Charles 3*
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Also Known As:
New Hotel Marseille

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