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All 124 Marseille hotels

Holiday Inn Express Marseille-Saint Charles

3.0 of 5 Hotel   |   15 Boulevard Bourdet, 13001 Marseille, France
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Holiday Inn Express Marseille-Saint Charles
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Ranked #38 of 124 Hotels in Marseille
A recent review
5 of 5 stars reviewed 1 week ago
Lundy89
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444 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stayed here on a business trip in September – the hotel is located just outside to the right of the main entrance of the train station and is very easy to spot. Welcomed by friendly staff, check in took fairly long but was pleasantly surprised by the room and the facilities. Room 501 was clean and had Kettle, Tea... More

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Columbus, Ohio
Contributor
15 reviews 15 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent two nights here. Aug 15th to 17th. We came from Nice and the hotel is bang opposite St Charles railway station and that was very convenient. The room was clean and so was the bathroom. Amenities were as described. On the day we reached, Sunday, my wife was not feeling too well so I went down to the... More

Was this review helpful? Yes 3
stephaniemerlin, Responsable commercial at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear M.agiman1, Thank you for your comment after your stay in our hotel . I am very sorry for your wife's problem and hope she's right now . I am sorry to hear that there were certain aspects of your visit that did not meet your standards. Your comments regarding service during breakfast are being shared with the hotel management... More

New Brighton, Minnesota
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location is fantastic. When we arrived in marseille, we didn't know where the hotel was. We hadn't printed out any information, but did know it was close. Turns out, the hotel was right outside of the train station. We actually arrived at 10am so no rooms were available at the time. The staff were helpful in suggesting some locations... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel for 1 night and glad to move on ! Small rooms not even a wardrobe, a pole on the wall to hang clothes on, toilet seat broken , no bar fridge and a wake up call supposed to be at 630am came at 715am. Went to the bar at night downstairs which is combined with the... More

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stephaniemerlin, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Fidelio 42, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make... More

New Zealand
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Things didn't start out too well. As it was a big birthday for my hubby I emailed the hotel trying to get something to treat him. First they couldn't find my booking (make by an agent) then they had it for one night when it was for two. So far so bad. Having ironed that out they were happy to... More

Was this review helpful? Yes 4
Surrey
Top Contributor
106 reviews 106 reviews
106 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Holiday Inn Express is directly opposite the Gare Saint Charles, so ideally located for travellers arriving from the airport or by train and bus. It is modern and comfortable. The Old Port area is a 15 minute walk along the main La Canabiere street or an easy journey by Metro. My room was a good size although, having asked... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Stevie390, Thank you for taking the time to review our property. It is nice to hear you like our hotel location. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry to hear that there were certain aspects of... More

Munich, Germany
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

There were 8 of us (6 adults + 2 kids) on a big VW Van on a week-long roadtrip through Europe. Holiday Inn Marseille was the 3rd of 4 hotels. Staff were friendly and efficient, the 3 rooms were comfortable enough but somewhat exact. The toilet/bath was ok. Parking was available, and there was free acess to WiFi. Breakfast was... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed August 12, 2014

As a Holiday Inn Express you get exactly what you expect, clean, semi-comfortable, decent breakfast, nice lobby, small bar, etc. We choose it for the location and for that it was perfect, and not over-priced.

Was this review helpful? Yes
California
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 10, 2014

This hotel provided exactly what we wanted - Clean, safe, affordable accommodations for the night. The fact that it provides on-site parking and a nice breakfast included made it a good value. We arrived by car and parked easily in a small van in their gated lot under the hotel. As others have noted, it is right across from the... More

Was this review helpful? Yes 1
bath
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 9, 2014

After a long trip from Rome stopping at Nice for the night we arrived at the holiday in Marseille. Parking was available outside but on a busy road for new arrivals. Arrived at 2pm to find our room wasn't ready, along with many other guests. The reason was that some guests had checked out late? After a half hour wait... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear chas789music, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered during... More

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Additional Information about Holiday Inn Express Marseille-Saint Charles

Address: 15 Boulevard Bourdet, 13001 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Marseille-Saint Charles 3*
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Also Known As:
Holiday Inn Express Marseille-Saint Charles Hotel Marseille

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