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Holiday Inn Express Marseille-Saint Charles

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15 Boulevard Bourdet, 13001 Marseille, France
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1 room 1 adult
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Holiday Inn Express Marseille-Saint Charles
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607 Reviews from our TripAdvisor Community

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Paris, France
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose this hotel because of its location (next to the train station). Not bad but nothing exceptional. The room was clean but I would say it wasn´t well ventilated (slighty stale oder). The walls are a bit thin so you can hear what is happening in the hallway and in the other rooms). But if you need just spend... More 

Helpful?
Thank Tereza H
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Tereza, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Sydney, Australia
Level Contributor
399 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 1,570 helpful votes
5 of 5 stars Reviewed December 28, 2015

This is a lovely hotel directly in front of the main station which is very handy. Being a IHG Spire Elite rewards club member, I was welcomed by the lovely English speaking Rosey and upgraded to a wonderful room with its own terrace which has superb views to the harbour and the main church on the distant hill. The room... More 

Helpful?
Thank VangeInternational
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear International , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Croydon
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed December 8, 2015 via mobile

On arrival I was asked for payment of my bill. Apparently this was "for my convenience in case I wanted to check out in a hurry" When I pointed out that I would be not checking out in a hurry because my train departed around mid-day, I was informed that "it is hotel policy" My bill was just under €400... More 

Helpful?
Thank AlbertfromCroydon
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear AlbertfromCroydon , Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Epsom, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 8, 2015

Hotel is modern and comfortable. Some rooms have nice panoramic views to the harbour and sea. Breakfast is substantial - but no hot dishes. It's main attraction is its location across the road from the Station, including the Eurostar terminal. There is a fifteen minute walk to the shopping area, old port and tourist restaurants. (some might prefer to be... More 

Helpful?
Thank MrsBiffo
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Mrs Biffo , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 16, 2015

you just walk 50m from the railway station to reach it; the metro station is also very near (beneath the station) and you can reach every part of the city; Breakfast was poor but OK; walking around at night does not make feel nice (the same it's true for most train stations in Europe) but for a single night it's... More 

Helpful?
Thank Constantinos T
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Constantinos T , Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric... More 

Thessaloniki, Greece
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 16, 2015

We had booked this using our IHG points and our expectations were not high considering it was across the street from the train station. It was super clean and had good security since you cannot use the elevators to get to your room without a room key. The breakfast was fabulous and they seemed unconcerned that everyone there was making... More 

Helpful?
Thank NancyBirk
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear NancyBirk, Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Kortrijk
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 14, 2015 via mobile

Hotel conveniently close to the station. Clean room. Separate toilet. A little bit too hot in the room. Airco not ok? Breakfast was ok but nothing extraordinary. But for the price, it was a correct offer and I would go back.

Helpful?
Thank Karel L
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Thehaybag, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

High Wycombe, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 5, 2015

Room 305. Comfortable & tidy (bit of damp above shower). Very pleasant, efficient staff. Continental breakfast well laid out and satisfactory. Only news progs on TV channels (nothing new there !) Very handy for station Area between hotel and port / marina dirty and poss unsafe at night. Lots of begging.

Helpful?
Thank Thehaybag
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Thehaybag, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 22, 2015

If you are looking for accommodation close to the train station in Marseille look no further than the Holiday Inn Express St Charles. With clean, cheerful and reasonably sized rooms and better than average breakfast we were very happy with our choice. Being a Holiday Inn don't expect european charm - just a competent, well priced product.

Helpful?
Thank Phil W
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Phil W , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Montreal, Canada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 22, 2015

Definitely not what we are used to in North America re a Holiday Inn Express Hotel. The rooms were very small. Air conditioner did not work, apparently for some of the guests on our Tour their air conditioners were over the top in cold and others nothing. Tiny bathrooms but clean. Breakfast was only adequate when compared to other hotels... More 

Helpful?
1 Thank Diane J
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Diane J, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

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