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Holiday Inn Express Marseille-Saint Charles

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15 Boulevard Bourdet, 13001 Marseille, France
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1 room 1 guest
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Holiday Inn Express Marseille-Saint Charles
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549 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Level Contributor
77 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is located opposite the main Marseille railway station which is fantastic if you are arriving by train just wheel your bags across the very busy road and you are at the hotel. Stayed 3 nights and for the first night I was in room 120 which overlooked a construction site at the back of the hotel which didn’t... More 

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Cramlington, United Kingdom
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked the Holiday Inn as a break point on our journey between the UK and the South of France. Its handy as its opposite the station and we have used this Hotel before. We booked a family room for 4 which has 2 double beds, which is ok for an overnight stop. The hotel is clean and the staff... More 

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Harrow, Midd'x
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

we booked our room for 6 nights through booking.com and paid for a 'deluxe' room but was given a room which was so small that you kept banging your knees on the chair and furniture. After one very uncomfortable stay in the room I complained but was told nothing available but then because I persisted a 'family room' suddenly became... More 

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Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Rehnaz, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Frédéric Renard Sales Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for just one night as there was a confusion with our train times and we had to get out of our hotel and book another one. Lucky for us we stayed here for one night before getting the train back to the UK the next morning! This place was better to stay in than our original hotel... More 

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Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Ellie C , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are the closest hotel to the train station and delighted to welcome passengers travelling by Eurostar. Our staff is fully bilingual to guide... More 

London, United Kingdom
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel very close to Gare Saint Charles. Very clean, nice bathroom, comfortable bed and pillows, large room, free wifi, and Affligem on draft at the bar! Great free breakfast also. Friendly staff. Only complaint: check-in took much too long.

Was this review helpful? Yes
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Seth A , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

London, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for 2 nights. It's in a great location - so convenient if you want to travel by train. The station also contain the terminus for the buses so you can take the airport shuttle bus to and from there too. You can walk to the Old Port in around 15 minutes. The hotel itself looks ok.... More 

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Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Abeigh, Thank you very much for your positive comment about our hotel I hope we have the pleasure of welcoming you back Best regards Frédéric Renard Sales Manager More 

Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was part of a tour and we arrived late and left early. It is close to main train station so that was handy. The rooms were clean and functional. There was free wifi which worked. Breakfast was a European continental and was fine. Didnt really get a chance to use the facilities.

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Frédéric R, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Alisa F, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 21, 2015

The location of the hotel is very good as it is literally opposite St.Charles station. The check-in was smooth and the staff were friendly. The room was so small that it was an inch larger than a shoe box. I could open my suitcase half way as there was no floor space to open it completely. Breakfast can be taken... More 

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Frédéric R, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Leventq, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. About the size of your room, we respect the brand european standard so we are sorry that they not meet you. We hope you will visit... More 

Lephalale, South Africa
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 20, 2015

We stayed at the Holiday Inn as we had an early flight to Paris and needed to be close to the airport. The manager (an extremely friendly British man whose name I can't remember) was very helpful and approachable! Our room was lovely - neat, clean, modern and trendy. Breakfast was delicious and we were provided with a great variety.... More 

Was this review helpful? Yes
Frédéric R, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear AnikaPretorius, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

Manchester, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 20, 2015

My wife and I have just spent four nights at holiday inn express Marseille.the staff were most helpful ,great location just over the rd from st Charles station .excellent breakfast .we tried the snack service at the hotel very nice,book a room with a terrace worth every penny rooms spotless credit to the house keeping staff.area around hotel .iffy at... More 

Was this review helpful? Yes
Frédéric R, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear geoff0521, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales Manager More 

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