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Mercure Orange Centre

#3 of 18 Hotels in Orange
GreenLeadersBronze level
Route de Caderousse, 84100 Orange, France (Formerly Park Inn by Radisson Orange)
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1 room 1 adult
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114 Reviews from our TripAdvisor Community

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Argenton-sur-Creuse, France
Level Contributor
113 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed November 4, 2015

What can one say. I will be polite, but I did not feel it on the evening. We arrived after a long drive. The receptionist was not really interested. Our room was clean and off a good size. We decided we could not face going out for an evening meal, so we stayed in the hotel for one. We went... More 

Helpful?
Thank Londontraveller
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review

Dear customer,. I have taken note of all your comments concerning MERCURE ORANGE , and thank you for taking the time to post your review on this site. I am sorry that the restaurant is not been to your liking, and I ask you to accept my apologies on behalf of the team of the restaurant, if the service was... More 

France
Level Contributor
122 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed November 2, 2015

The room was fine; the booking-in process was unwelcoming. The restaurant staff seemed to be over-tasked & cheerlessg in their approach to pre-supper service. Our choices of food suggested that we should have had a good meal ... who has ever had pureed apple served with lamb cutlets? ... or indeed with fish? ... the boiled potatoes were over-cooked &... More 

Helpful?
Thank Moreaux
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review

Dear Mr Moreaux, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orange. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 26, 2015

We were two couples who visited this property mid september for the David Gimour Concert held at Orange. As we entered the impression was of a very beautiful property with a huge parking lot. The Checkin was rather very quick and promptness of the receptionist was good. We were then directed to our rooms. The rooms are decently sized rooms... More 

Helpful?
Thank rupanimanish
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review

Dear customers, thank you for taking the time to write to us as a result of your stay at Hotel Mercure Orange. I am sorry that the service and delivery were not up to your expectations, and I ask you to accept our most sincere apologies. Mercure hotels are eager to offer you the best quality of service for your... More 

Bergen
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed September 21, 2015

The Mercure Orange Centre hotel is located 10-15 minutes by taxi from the train station. Walking distance to the centre of town. Friendly hotel that is bigger than it looks. Friendly staff. Nice breakfast and ok wifi. The pool area is nice. Champagne at almost half the price of Marseille. Rooms are well apointed.

Helpful?
Thank Blue_Norseman
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review
Google Translation

Cher client, je vous remercie de l'excellent avis que vous nous avez laissé sur notre Hôtel Mercure ORANGE. C'est avec... More 

Manchester, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 11, 2015

We stayed at this hotel as a base on a coach tour. The room was very pleasant and clean. We did not see any of the room staff as all cleaning was done whilst we were out but the results were excellent. The food was vey good and plentiful though there was a problem one night in the kitchen which... More 

Helpful?
Thank Ged A
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review
Google Translation

Chere Madame, cher Monsieur, Nous vous remercions pour l'avis formidable que vous avez laissé sur notre hôtel! Nous sommes ravis... More 

Terrassa, Spain
1 review
1 of 5 stars Reviewed August 16, 2015

I wanted to pay with vouchers and the recepcionist realy refused. Even to do the eforse. I ordered a baby bed, I even call to confirm and when we arrive it was NOT instalated in the bedroom Nice hotelroom, bud very bad service , people that are working there don't have any interesd neither gain to work there!

Helpful?
Thank Joke S
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review

Dear Joke S, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orange Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Oxford, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 16, 2015

Just had a 3 night stay. The hotel was very clean and well appointed and the pool area an excellent size. Although the staff were very helpful and assisted where possible with restaurant bookings and suggestions there was one issue. During our stay we had a do not disturb sign on the door. On our return we discovered that the... More 

Helpful?
Thank Andyp917
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review

Dear Sir, thank you for your opinion on this site, and I am sorry to discover only your inconvenience. In order to bring you a solution I invite you to contact me personally at 04 90 34 24 10. Waiting, I ask you kindly again, apologize for these malfunctions. Best regards Sophie GALLON More 

Woudrichem, The Netherlands
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 11, 2015 via mobile

We hooked this hotel on our way the Cote de Azure. This is a hotel close to the highway exit and is a perfect stop. The hotel offers great beds in spacious rooms. The meals they serve are decent. One unfortunate thing, the personel don't tend to like guests which is a typical French habit. The pool is great for... More 

Helpful?
Thank Dilis2014
SOPHIE G, Directeur général at Mercure Orange Centre, responded to this review
Google Translation

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen.... More 

Bern, Switzerland
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 20, 2015

I stayed at this hotel from Thursday, June 16 - Sunday June 19, 2015. Shortly after check-in on Thursday afternoon, the water was unexpectedly turned off for more than an hour. On Thursday evening, a notice was posted that the water would be turned off from 8am-noon on Friday morning. The water was indeed turned for 4 hours on Friday... More 

Helpful?
1 Thank Mark S
Julien P, Directeur général at Mercure Orange Centre, responded to this review

Dear Sir, We are sorry to see that you are taking out your unjustified anger in such an unhelpful way, despite the fact that we dealt with your complaint on each and every possible medium, including face to face.The water shortage was unexpected and due to the city wide supply. We were not aware ourselves when it first occured and... More 

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