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Mercure Saint Raphael Valescure

Certificate of Excellence
805 Boulevard Darby, 83700 Saint-Raphael, France (Formerly Latitudes Hotel Golf de L'Esterel)
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1 room 1 guest
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328 Reviews from our TripAdvisor Community

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Traveler rating
    101
    147
    56
    19
    5
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194
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (328)
  • Mar-May only
    (68)
  • Jun-Aug only
    (171)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (29)
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bangalore
Level Contributor
507 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 520 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for 2 nights during our europe tour.The rooms were good .Bath room and front desk also ok.Room service can be improved.It dint matter as we were going to hotel only for sleeping.Breakfast was ok and continental.The rooms were organised by our tour operator and overall recommended for stay.

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Wexford
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Didn't like it. Hotel reception had no air con & rooms were very dingy. Very poor quality room that had a wardrobe with a curtain & paper cups to make your tea/coffee & not even a spoon! Paint all chipped in balcony & chipped tiles in bathroom, etc. Just grotty! Very isolated, reception told me it would cost €20 taxi... More 

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Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Jenny, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 20, 2015

I visited the hotel for the second time. positively surprised by the renovations made and the ambiance. I did passed a marvellous holiday week in the south of France. The staff of the hotel was very friendly and booked our golf arrangement for us. Cocktails were good and bar tender was very friendly ☺. The only minus I met during... More 

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Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Trilalie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Frédéric CHARPENTIER Directeur More 

Leeds
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 11, 2015

The hotel was not up to the standard we expected the management of the hotel was non exsistant when any problem occured. No hot water to shower two days during our 7 day stay. The ducks seemed to enjoy thje pool more than the residents, pool area dirty as were the sunbeds. Paid in advance for our stay which was... More 

Was this review helpful? Yes 1
Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an good guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Navi Mumbai, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 19, 2015

My Family stayed in this Hotel for 2 days , 9th & 10th June 2015. Hotel is very good. Room was excellent. We really enjoyed the location & the surroundings. Cleanliness was good. Morning walks were very pleasant as Hotel was surrounded by lot of greenery & a golf Course. We really enjoyed the same. However we were very disappointed... More 

Was this review helpful? Yes 3
Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear guest from India, We appreciate your comments regarding your stay with us, we are delighted to be able to enjoy our magnificent region to India, it is evident that our will was to offer the best possible service, and wished not at all you offend, for lack of space our facilities do not allow us to welcome you in... More 

Weston super Mare, United Kingdom
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 9, 2015

We stayed here for one night whilst touring the south of France. The hotel is in a pretty quiet location inland. Staff were friendly and helpful on check in and we had a spacious room, The room was clean and everything worked. The bedside lamp on one side was low, enormous and the switch to operate was in the headboard... More 

Was this review helpful? Yes
Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Frédéric CHARPENTIER Directeur More 

Brighton, United Kingdom
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 10, 2015 via mobile

While booking this hotel online the site crashed after we entered our card details so we did not want to restart the process so we went to the hotel. The receptionist on the front desk could not have been more helpful. She checked that the reservation had not completed and that our card had not been charged. In addition she... More 

Was this review helpful? Yes
Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Madam, dear Sir, Thank you for taking the time to share your comments regarding your stay in our hotel, each testimony is valuable. Thanck you very much, we appreciate. Sincerely yours, Frédéric Charpentier, General Manager More 

Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 30, 2014

We spent three nights here while visiting the coast at Agay. The location is excellent; nestling at the heart of a smart golf complex and just ten minutes from the beach. There's a large deep swimming pool and the public areas are bright, clean and airy. By contrast our room felt in need of a facelift, particularly the bathroom. The... More 

Was this review helpful? Yes
Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Madam, dear Sir, Thank you for taking the time to share your comments regarding your stay in our hotel, each testimony is valuable. Sincerely yours, Frédéric Charpentier, General Manager More 

Salisbury, United Kingdom
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed September 13, 2014

Stayed here one night prior to golf event. Truly a mid priced/ mid value experience. E134 plus room tax for a large bed, air-con and some tired plumbing. Room service had left a previous client's used bath towel on the back of the bedroom door, so not much impressed by that. Good free wi-fi, did not eat or drink there.... More 

Was this review helpful? Yes
Frédéric C, Directeur général at Mercure Saint Raphael Valescure, responded to this review

Dear Madam, dear Sir, Thank you for taking the time to share your comments regarding your stay in our hotel, each testimony is valuable. Sincerely yours, Frédéric Charpentier, General Manager More 

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