I can't express my distaste and disgust at this pace. You know when a place is only interested in how much money it can generate but doesn't care if the customer is happy or safe? Yeah this is exactly the place. I have never experienced such a thing ever in my life. First of all, I was well aware that check in closes at 11pm, and I have no problem with that. What I have a problem with is the lack of empathy the staff have here. So I arrived at the airport late as my flight was delayed. Bare in mind I am a young female travelling on my own!!! So I call the hostel at 10:30pm, and asked if they would be willing to just wait 5 mins after check in closes as I am on my way but delayed because of my flight. The response! "No check in after 11pm" I explained that I understood but it wasn't my fault that my flight delayed. "That's not my problem, check in closes at 11pm" I then proceed to ask him if he is willing to allow a young female to sleep on the streets. He said "I don't care, that is not my problem, if you get here before check in closes, I'll check you in, if not, then you will have to find somewhere else" I was astounded!!!!! I couldn't believe he was willing to let me sleep on the streets!!! So I'm now having a mini panic attack, trying everything to get to the hostel, but I ended up having to stay at the airport, 😓 thankfully no one kicked me out. I then arrive the next day, after I called the previous day to make sure my reservation still stood and they would still honour it for the duration of my time there. I arrived, and the problems started. They didn't want to check me in, because I didn't arrive the previous day!!! I was livid!!!!! I calmly explained the whole situation and asked them to confirm with the person who was on the previous night. Eventually it got sorted out but I was worn out by the end of it. That very evening I was in the reception area past 11pm, downloading a book, and you never guess what!!! A young man walks in and proceeds to check in!!!! After 11pm!!!!! I couldn't believe it! I was given sooo much Aggro, and this guy just walks of the streets and gets checked in. Am I not more vulnerable to attacks than a guy? The place was an infested mess of bed bugs and mice. I got bitten so bad that after 2 months my skin still bears the scars 😓 the room boasted of having A/C???? Haha!!! We baked like pies in the room that I shared with 5 other people. The a/c was broken and had been broken for months!!!! One of the ladies lived in the room apparently. The bathroom was so disgusting, I felt more dirty when I came out of the shower!!! How is that even possible 😬 Went to use the kitchen utensils at one point, and I opened a draw and was greeted with mice droppings 😷 that was the last straw for me. That will be the last time I stay here. I'll go to my usual place that is friendly, clean and just a joy to be at. Overall, this place is a nightmare, horrible staff with no empathy, unclean surroundings and an awful experience all round. …