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Mercure Thalassa Port Frejus

#7 of 21 Hotels in Frejus
GreenLeadersBronze level
4.0 of 5
Hotel website
Rue Forces Francaises Libres | Port Fréjus ouest, 83600 Frejus, France
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1 room 1 adult
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673 Reviews from our TripAdvisor Community

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Lugano, Switzerland
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Mercure Thalassa port Frejus for one night on our way from Barcelona to Switzerland. We were delayed quite a bit due to heavy traffic on our way to Frejus. In order to make sure that there would be someone to help check us in, we called the hotel at around 10 pm to let them know... More 

Helpful?
Thank DurontoGhurni
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Kolbotn, Norway
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 26, 2015

We stayed here for a week. Upon arrival our room was not ready, but that were handled quickly and we had a room within twenty minutes. The room overlooking the harbor were nice, clean except for at the balcony. It seems the responsibility of the cleaners stops at the edge of the balcony, not including the ledge, since there were... More 

Helpful?
Thank Frank H
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

We very much appreciate your comments on Trip, regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

UK
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 21, 2015

It all went a bit pear shaped from the moment we arrived. Could not find where to park to check in in the first place - ended up on the pavement in front of the hotel. The receptionist was doing two things at once, trying to check us in, and assist a trainee in what she was doing - in... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank aviator101
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dear Aviator 10 Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Travelers are raving about these Frejus hotels

A TripAdvisor Member
5 of 5 stars Reviewed September 21, 2015

We stayed for 3 nights. We had requested a room with a marina view, but on arrival none were available. We were given a room on the 2nd floor with views of the sea and gardens. There was a balcony with table & chairs. On our 1st night we ordered room service and ate our meal on the balcony with... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review
Google Translation

Cher Client, Je vous remercie d’avoir séjourné au sein de notre hôtel et d’avoir pris le temps de partager votre... More 

Zürich, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 20, 2015

We have been there early September 2015 for the second time and it still earns a "very good" rating. Check-in staff and restaurant staff are helpful, quality of breakfast buffet is also still very good (a wide variety of choices, WMF coffee station, hot buffet etc.). The private pool is nice (do not forget a towel as pad to make... More 

Helpful?
Thank Martin R
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dear Martin R, We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Truro, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 3, 2015

We visited this hotel about 6 years ago as a family and decided to re live our experiences. The hotel was much as we remembered it, the reception area is very clean, modern and welcoming and the exterior and facilities are all very aesthetically pleasing. The rooms however do not appear to have been updated. However, considering Europe has been... More 

Helpful?
1 Thank CadorPendry
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dear Cador Pendry, We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. I am sorry for your experience with the security staff member. We will share you comment with Socity A2I. This staff is not ours. The outside swimming pool is manage by the condominium syndicate. Please allow me to express my sincerest... More 

London, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 2, 2015

My wife and I stayed here for two days and were pleasantly surprised by our experience, particularly based on the other reviews. The hotel itself was very clean and our room was perfectly fine, we had opted for a marina view (as opposed to a sea view). There was a balcony, which was in the shade for the whole day... More 

Helpful?
Thank Japes785
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dear Japes785 We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

kuwait
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 31, 2015

My plan was to take my family to cannes for the summer.but because Of my work , i didnt knew the exact date of my leave so when i was looking for cannes hotels they were either fully booked or way too expensive specially in august and since we are a big family we needed two rooms , anyway i... More 

Helpful?
2 Thank waleed a
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

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