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Mercure Thalassa Port Frejus

4.0 of 5
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Rue Forces Francaises Libres | Port Fréjus ouest, 83600 Frejus, France
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1 room 1 guest
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Mercure Thalassa Port Frejus
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609 Reviews from our TripAdvisor Community

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Traveler rating
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    254
    157
    60
    22
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331
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (609)
  • Mar-May only
    (139)
  • Jun-Aug only
    (247)
  • Sep-Nov only
    (138)
  • Dec-Feb only
    (85)
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Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here from 3/8/15 to 13/8/15. Lovely as you walk in to the reception area, very modern decor and nice air conditioning. We got up to our room and found the decor was in need of updating and the air con was poor. The bathroom was also in need of modernising and the toilet was the worst w/c I've come... More 

Was this review helpful? Yes
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dear PRS 1000, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Travelers are raving about these Frejus hotels

Penrith, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent a week here with family. Check in was efficient, rooms clean, fairly spacious. Shower was very good, great pressure and temp. The bar service was good and it was A lovely waiting area. Moreover, there are lots of eating houses around so need to be stuck in hotel. On a less pleasant note, the bedrooms could do with being... More 

Was this review helpful? Yes
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dear Jackie B, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

London
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here with my wife and child. We are cutting back so spent less. The cost was 3 stars, the hotel 2/3. Awful, surly service. Booked a cot through hotels.com (you simply have to put the child's age (1) down to book. They gave us a small bed. We asked for a cot, the lady on reception refused to offer... More 

Was this review helpful? Yes
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Dan086 Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Penicuik
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent 3 nights in this hotel. We stay in 4 and 5 star hotels regularly and I don't often write reviews unless it is exceptional either way. We had a Superior room with views of the sea, but the standard of the room was no more than 3 star and definitely didn't look like the picture on the website.... More 

Was this review helpful? Yes
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The swimming pool outside is on the responsability of Résidence Cap Hermès, and they do not accept swimming short. We will share... More 

Nice, France
Level Contributor
307 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We spent 2 nights in this hotel situated on the Fréjus harbor. The standard of this hotel is definitely not 4-star (we are used to travel and stay in 4 and 5-star hotels). The room was OK facing the harbor but the bathroom was very small, there were no slippers in the room and the parking was not free (15€... More 

Was this review helpful? Yes 1
Claire B, Directeur général at Mercure Thalassa Port Frejus, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Portrush, United Kingdom
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 16, 2015

This hotel is located right in the centre of the port area so once you get get there you can walk to most places including the beach which is directly accessed from the hotel. Our room and general cleaniness was good and the staff all very plesant and helpful. We didn't eat a main meal in the hotel but breakfast... More 

Was this review helpful? Yes 2
Claire B, Responsable réception at Mercure Thalassa Port Frejus, responded to this review

Dear Customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Woodstock, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 20, 2015

We stayed at this location for several days as tourists. The hotel staff was very helpful and spoke excellent English (but always let us practice our French). The rooms are modern and very comfortable. Our first room had a strange smell and the staff quickly switched us to another one at our request. They were very helpful. We ate at... More 

Was this review helpful? Yes
Claire B, Responsable réception at Mercure Thalassa Port Frejus, responded to this review

Dear Ellen H, We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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