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Mercure Cannes Croisette Beach

13 rue du Canada, 06400 Cannes, France
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1 room 1 guest
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Mercure Cannes Croisette Beach
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317 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kent, England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Spent a lovely week at this hotel at the end of August. Staff were friendly, room was perfect with a balcony overlooking the hotel pool so quiet at night. The hotel private beach is a pleasure to spend the day on with good facilities and lovely restaurant. An all round winner!

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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

I stayed with my daughter for a family wedding near Cannes. We had a 5th floor room. The hotel was clean and the welcome fine (well done Benjamin at reception). Breakfast seems to be standard for Mercure hotels. Friendly staff there. Pleasant femme de menage on our floor. From the website it is not clear that the beach costs €25... More 

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San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Please do not stay here. The room I stayed in was in terrible condition. The entire building was in very poor condition. Expect hostel quality room and bed. The mattress was super old and low to the ground. And pillows were dense and super uncomfortable. My review is not an exaggeration. I paid $990.00 USD for 3 nights. It blows... More 

Was this review helpful? Yes 1
Michel C, General Manager at Mercure Cannes Croisette Beach, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cannes Croisette Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and... More 

New York City, New York
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of this hotel is Primo! Location is not everything to me. I like service! This hotel's staff did not provide us with that. It seemed that everyday we were on the phone or at the front desk with a complaint or a need. Our room was not ready when promised and guests that arrived later then us got... More 

Was this review helpful? Yes 2
Michel C, General Manager at Mercure Cannes Croisette Beach, responded to this review

Dear Guest We would like to thank you for taking the time to write a review about your stay in our hotel. Unfortunately, we would have prefer to read more positive comments and please accept our apologize regarding the inconvenient caused during your stay. We will do our best to improve our service and your comments will help us. Best... More 

London, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I found myself sitting behind this computer struggling to come up with an honest and fair review for this hotel and the reason for this is as follows... And lets not forget the facts.... this hotel is plonked 150 yards from the main croisette sooo the location of it is almost perfect.... And as we all know its by no... More 

Was this review helpful? Yes 3
Michel C, General Manager at Mercure Cannes Croisette Beach, responded to this review

Dear Guest We thank you for taking the time to write your comment regarding your recent stay here in the Croisette Beach Hotel. Providing a high standard of service is very important to us and we are happy that you enjoyed the friendliness and professionalism of our staff. Regarding the modernization of our property (including room decoration, lifts...) please be... More 

Essex, UK
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is such a great find for Cannes - it is an expensive town and this is a reasonable hotel with the best location! The room was large with a big balcony, the bathroom lovely and modern. Service was great, Lionel on reception was very helpful! The courtyard although small with a small pool was beautifully done and was... More 

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Michel C, General Manager at Mercure Cannes Croisette Beach, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cannes Croisette Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Huntington Beach
Level Contributor
138 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed July 30, 2015

We stayed in Cannes last year and spotted this hotel about 200 yards from the Croisette, next to the Carlton. We chose a junior suite which is only a tad pricier than a standard room, but well worth it for the space it provides. Service in the hotel is wonderful and friendly. The housekeeping is clean but every day there... More 

Was this review helpful? Yes 1
Michel C, General Manager at Mercure Cannes Croisette Beach, responded to this review

Dear Julian, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cannes Croisette Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 26, 2015

Check in is supposed to be at 12:30 PM at this hotel. We arrived at 3:30 pm and the room was not ready. We were told the room would be ready in 25 minutes and it was not ready until 2 hours later, 5 hours after the check-in time. Communication with the reception people was poor during this process. Concierge... More 

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Michel C, General Manager at Mercure Cannes Croisette Beach, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cannes Croisette Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Bucharest, Romania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015

Cannes it's one of our summer escapes for 10 years and for the last 6 years we stayed at this hotel. We just arrived home yesterday from Cannes and I must say that it was horrible. The room was not ready when we checked in at 4 pm. The claning lady was cleaning the room in most of the days... More 

Was this review helpful? Yes 1
Michel C, Manager at Mercure Cannes Croisette Beach, responded to this review

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cannes Croisette Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you know as a loyal guest of our hotel, this experience does not reflect the quality of service we... More 

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