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Mercure Pont d'Avignon

2, Rue Ferruce - Quartier de la Balance | Gps: Parking du Palais des Papes, 84000 Avignon, France
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Mercure Pont d'Avignon
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Mercure Pont d'Avignon
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296 reviews from our community

Traveler rating
    48
    162
    60
    18
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Pont d'Avignon
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Tel Aviv District, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 24, 2014

The hotel is located in a central location close to important sites. There is garage parking underneath and recommended to stop at the entrance to unload luggage. This is a modern hotel and with a good breakfast. But we found fleas in the bed and there was a smell of dust.

Was this review helpful? Yes 7
Palm Harbor, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 26, 2014

The location of this hotel was great. We entered the city gate and straight into the parking garage. Stairs led to the Mercure hotel. Very convenient. We were glad we didn't have to drive in the tiny little streets. Parking was a public garage but the hotel gave us a discount by punching our ticket. Room was clean, quiet and... More 

Was this review helpful? Yes
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear madam We are glad that you appreciate your stay in our hotel. We hope to see you again in a close future. Kind regards Marie France JULIAN Front of house manager More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 19, 2014

I spent 7 nights at this hotel so that I could explore Avignon and it's surrounding towns. This hotel is located within the old city walls and is close to the local train station (about a 15 min walk), the Palais de Papes (1 min walk) shops and restaurants. The hotel staff were very polite and helpful, breakfast was scrumptious,... More 

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MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the... More 

Napier, New Zealand
Top Contributor
230 reviews 230 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed September 10, 2014

Great spot to stay in Avignon. Front Desk Manager Franchoise FABULOUS, speaks bit of English and goes the extra mile. Wifi ok. Staff all round friendly. Great location walk to all attractions. Roam very quiet even though next to a lift.

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MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the... More 

Charleston, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2014

Small rooms and not up to standard of 4 star hotel. Small thin towels and paper cups for coffee and plastic glasses in room. Ideal location. Weak wifi in rooms. Service was good. However would not stay in this hotel again.

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MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear Madam, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets... More 

St. Petersburg, Russia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 3, 2014

We booked 2 rooms We werу here on 14.08.2014.We arrived late at 23 30, but in the booking was not written that late entry is not possible, because the reception is open 24 hours, an employee of the hotel said that they had no rooms, our room had already given to other people, and that we should look for another... More 

Was this review helpful? Yes 2
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear Sir, By leaving a note in the internet, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken... More 

Montpellier, France
2 reviews
4 of 5 stars Reviewed September 1, 2014

Very good, clean hotel in great location with excellent parking although it wasn't private it was very convenient and easy to park in the middle of the tourist season. Reception staff were extremely friendly and helpful - would definitely stay again. Had a good quiet room overlooking the garden. We thoroughly enjoyed our stay in Avignon and the Mercure Hotel.

Was this review helpful? Yes
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the... More 

Onalaska, Wisconsin
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 31, 2014

Really nice boutique hotel within the walls of Avignon. Rooms were beautiful with balconies that opened into the courtyard where we ate breakfast. Very modern and clean. Breakfast area was charming and the food was delicious. Very convenient location with underground, secure parking. Would definitely recommend this hotel to travelers.

Was this review helpful? Yes
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon, responded to this review

Dear Madam We are glad that you appreciate your stay in our hotel. We hope to see you again in a close future. Kind regards Marie France JULIAN Front of house manager More 

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