We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 69 Avignon hotels

Mercure Avignon Cite des Papes

4.0 of 5 Hotel   |   1 rue Jean Vilar, 84000 Avignon, France
Hotel website
Hotel amenities
Special Offer
SUMMER DEAL: UP TO 40%OFF
Save Saved
You added Mercure Avignon Cite des Papes to your Saves list
Mercure Avignon Cite des Papes
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
64%
Ranked #26 of 69 hotels in Avignon
A recent review
3 of 5 stars reviewed 1 week ago
Toby21Sydney Sydney
  • Overview
  • Reviews (317)
  • Similar Hotels
  • Photos (68)
  • Amenities
  • Q&A
  • Room tips (40)
  • Location
  • More
Write a Review

317 people have reviewed this hotel

Traveler rating
    61
    135
    84
    28
    9
See reviews for
41
159
24
28
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney
Top Contributor
67 reviews 67 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good service but otherwise not really four star. The room safe was not bolted down which did nothing for security and the room was very small. Everything worked but one night was enough.The air conditioning only worked when full on, so the room was hot.

Was this review helpful? Yes 1
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, dear Sir, Thank you for your comment. Be assured that the necessary corrective measures have already been taken about the safe and air conditioning in your room to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you again for your next stay in Avignon.... More

Charleston, South Carolina
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Nice staff but towels small and thin (1 star quality and quantity). Plastic water glass and paper cup for coffee. Rooms very small especially bathrooms. Plus side - wonderful location and great makeup mirror.

Was this review helpful? Yes
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, I woud like to apologize if the service did not meet your expectations and thank you for your comment which help us to improve our services. Be assured that we have well noted what you have pointed. Best regards More

Avignon
1 review
2 of 5 stars Reviewed June 10, 2014 via mobile

What I liked: clean, great location. What we didn't like: AC doesn't work in any room. I get conservation but four ice cubes would have cooled these very small rooms. Mattress on wood platform, not comfortable. Get ready to drag luggage on cobble stone roads for a while, don't get why. A nice dressed two star. Don't stay here! Don't... More

Was this review helpful? Yes
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Sir, dear Madam, We would like to thank you for your comments and we deeply apologies for the inconvenience during your stay. Since your stay a company specialized in air conditionnig went to check all the rooms and done the work when needed. Everything is now in order. Nevertheless we hope that you enjoyed your stay in our hotel... More

Bangkok, Thailand
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 5, 2014

The hotel is very close to the Palais des Papes which is the highlight attraction in Avignon. Restaurant, supermarkets, and shops are in walking distance, very convenient. The room was clean, the staff was nice, friendly and able to speak English. I stayed in the right corner of the hotel which it was bigger than others room and I could... More

Was this review helpful? Yes 3
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Thank you very much ! I hope to see you soon at Mercure Avignon Cité des Papes. More

Sydney
Top Contributor
82 reviews 82 reviews
51 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed June 2, 2014

This was our second visit to this hotel. This time we were in a renovated room and loved it!! The room was spacious, clean and modern. We had a room that overlooked the main street which was great. We found the staff to be attentive and friendly and the breakfast provided was awesome. The location of this hotel is the... More

Was this review helpful? Yes 6
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

THANK YOU ! We are looking forward to welcome you for your third visit ! Best regards, The team of Mercure Cité des Papes More

Chelmsford, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 1, 2014

Stayed at this very good Mercure for a week as part of an independent group of travellers. My friend and I were very impressed by the excellent location of the hotel which is so convenient for walking to all major tourist sites of the city. Our room which was on the front of the hotel was sometimes subject to a... More

Was this review helpful? Yes 5
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Sir, We are glad that you enjoyed your stay in our hotel. As you appreciate it, I confirm that all the Mercure hotels have tea and coffe facilities in all their rooms. We hope to see you again in a close future. Best regards Anaïs KAUFFMANN Front of house Manager More

Bethesda, Maryland
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 31, 2014

AWESOME LOCATION Steps from Cite des Papes, Place de l'Horloge, the Rhône river, Pont Saint-Bénézet, and shopping (high end and small souvenirs). CONVENIENCE The staff is attentive, friendly, and speaks English. (Whew!)

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 9
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

We thank you for your nice comment and hope to welcome you again for your next stay ! Best regards More

Brisbane, Queensland, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 29, 2014

Great location. We had a fantastic time in Avignon. The hotel is within the walls of the old city. Beautiful place great food. The rooms were very good. Staff were friendly except for one woman who worked at breakfast time. She upset a lot of people. But hey you get the odd one every now and again. Highly recommend this... More

Was this review helpful? Yes 5
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

We are glad that you enjoyed your stay in our hotel and looking forward to welcome you again. Best regards More

Melbourne, Australia
Top Contributor
215 reviews 215 reviews
37 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed May 27, 2014

This is the best located hotel in Avignon, right next to the Papal Palace and so conveniently placed to get around the city. But, access is not easy since many of the roads are narrow and you may find yourself pulling your bag for some distance, it is noisy in the morning, when reversing rubbish trucks have their warning alarm... More

Was this review helpful? Yes
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, dear Sir, We apologies for the inconvenience because of our situation in the city center. However we want to thank you for your nice comment regarding our services. We hope to welcome you again for your next stay in Avignon ! Best regards More

Owners: What's your side of the story?
If you own or manage Mercure Avignon Cite des Papes, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Mercure Avignon Cite des Papes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Avignon Cite des Papes

Address: 1 rue Jean Vilar, 84000 Avignon, France
Phone Number:
Location: France > Provence > Vaucluse > Avignon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Avignon Cite des Papes 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, ACCOR, Orbitz, Hotels.com, Tingo, TripOnline SA, BookingOdigeoWL, Otel and Venere so you can book your Mercure Avignon Cite des Papes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Avignon Cite Des Papes Hotel Avignon
Accor Avignon Cite Des Papes

68 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
View from room (11)
Viewed
Room/suite (11)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (10)
Viewed
Dining (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Dining (2)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (2)
Viewed
View from room (7)

Amenities

Restaurant Wheelchair access
Hotel Style
#8 Luxury Hotel in Avignon
Hotel Class
Official Description (provided by the hotel)
A privileged location in the heart of the city. The Mercure Cite des Papes is situated on the Place d Horloge square, the vibrant centre of the old city with its theatre and numerous cafes. Close by is the Palais des Papes, or Palace of the Popes, incorporating the International Convention Centre. 89 comfortable rooms. All in all, this hotel is the ideal place to discover the charms of the city and make the most of your visit to Avignon. ... more   less 
Number of rooms
89

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer