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All 69 Avignon hotels

Mercure Avignon Cite des Papes

4.0 of 5 Hotel   |   1 rue Jean Vilar, 84000 Avignon, France
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Ranked #24 of 69 hotels in Avignon
A recent review
4 of 5 stars reviewed 1 week ago
EAUC Santiago, Chile
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327 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Santiago, Chile
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a modern and well located hotel, just a few steps from the Palais des Papes and the l'Horlogue square. The rooms are rather small, but clean and with averything to feel comfortable. There is a public parking place below the Palais des Papes square within a walking distance.

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Neat & organised hotel, well situated, helpful staff, even in English (thank you!). Guests should be advised well before hand that driving in Avignon old-town is a nerve-wracking experience and be given GOOD directions to the City des Papes carpark (accessed from outside). Europecar's TomTom got us well lost & confused in town; rather offer a Garmin please.....

Was this review helpful? Yes 3
North East of England
Top Contributor
137 reviews 137 reviews
127 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights as part of a combined business/leisure trip. The hotel's best asset is clearly its location, a stone's throw from Palais des Papes, with plenty of (touristy, but some ok) restaurants in the nearby square. Easy access to city centre, shops, and walking distance from the University. Mercure is normally not an upscale brand, but the Privilege... More

Was this review helpful? Yes 2
Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastic location straight next to palais des papes. Very friendly staff. Clean, spacious rooms. Internet availability no problem, but annoying that you must fill in your details every time you want to go on the internet. A pity that the front entrance is next to 2 garbage containers. This is unsightly and stinks when the temperature hits 30oC. One drawback:... More

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Sydney
Top Contributor
67 reviews 67 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Good service but otherwise not really four star. The room safe was not bolted down which did nothing for security and the room was very small. Everything worked but one night was enough.The air conditioning only worked when full on, so the room was hot.

Was this review helpful? Yes 1
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, dear Sir, Thank you for your comment. Be assured that the necessary corrective measures have already been taken about the safe and air conditioning in your room to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you again for your next stay in Avignon.... More

Charleston, South Carolina
2 reviews
2 of 5 stars Reviewed July 12, 2014

Nice staff but towels small and thin (1 star quality and quantity). Plastic water glass and paper cup for coffee. Rooms very small especially bathrooms. Plus side - wonderful location and great makeup mirror.

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Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, I woud like to apologize if the service did not meet your expectations and thank you for your comment which help us to improve our services. Be assured that we have well noted what you have pointed. Best regards More

Avignon
1 review
2 of 5 stars Reviewed June 10, 2014 via mobile

What I liked: clean, great location. What we didn't like: AC doesn't work in any room. I get conservation but four ice cubes would have cooled these very small rooms. Mattress on wood platform, not comfortable. Get ready to drag luggage on cobble stone roads for a while, don't get why. A nice dressed two star. Don't stay here! Don't... More

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Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Sir, dear Madam, We would like to thank you for your comments and we deeply apologies for the inconvenience during your stay. Since your stay a company specialized in air conditionnig went to check all the rooms and done the work when needed. Everything is now in order. Nevertheless we hope that you enjoyed your stay in our hotel... More

Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 5, 2014

The hotel is very close to the Palais des Papes which is the highlight attraction in Avignon. Restaurant, supermarkets, and shops are in walking distance, very convenient. The room was clean, the staff was nice, friendly and able to speak English. I stayed in the right corner of the hotel which it was bigger than others room and I could... More

Was this review helpful? Yes 3
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Thank you very much ! I hope to see you soon at Mercure Avignon Cité des Papes. More

Sydney
Top Contributor
85 reviews 85 reviews
54 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed June 2, 2014

This was our second visit to this hotel. This time we were in a renovated room and loved it!! The room was spacious, clean and modern. We had a room that overlooked the main street which was great. We found the staff to be attentive and friendly and the breakfast provided was awesome. The location of this hotel is the... More

Was this review helpful? Yes 6
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

THANK YOU ! We are looking forward to welcome you for your third visit ! Best regards, The team of Mercure Cité des Papes More

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Additional Information about Mercure Avignon Cite des Papes

Address: 1 rue Jean Vilar, 84000 Avignon, France
Phone Number:
Location: France > Provence > Vaucluse > Avignon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Avignon Cite des Papes 4*
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Also Known As:
Mercure Avignon Cite Des Papes Hotel Avignon
Accor Avignon Cite Des Papes

68 photos of this hotel

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Amenities

Restaurant Wheelchair access
Hotel Style
#7 Luxury Hotel in Avignon
Hotel Class
Official Description (provided by the hotel)
A privileged location in the heart of the city. The Mercure Cite des Papes is situated on the Place d Horloge square, the vibrant centre of the old city with its theatre and numerous cafes. Close by is the Palais des Papes, or Palace of the Popes, incorporating the International Convention Centre. 89 comfortable rooms. All in all, this hotel is the ideal place to discover the charms of the city and make the most of your visit to Avignon. ... more   less 
Number of rooms
89

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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