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All 69 Avignon hotels

Mercure Avignon Cite des Papes

4.0 of 5 Hotel   |   1 rue Jean Vilar, 84000 Avignon, France
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Mercure Avignon Cite des Papes
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Ranked #25 of 69 hotels in Avignon
A recent review
3 of 5 stars reviewed 3 days ago
Ceril h Sudbury, United Kingdom
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290 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Sudbury, United Kingdom
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a Privilege Room for 3 nights. The room was large and airy with a good sized bathroom. We were surprise that we were only given 2 paper cups as there was a very good 'pod' coffee machine and they do not wash well! The bed was large and comfortable and very clean. Reception staff were most helpful. We... More

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Vienna, Austria
17 reviews 17 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 8, 2014

This review is on behalf of my spouse who was in Avignon on business trip last week with a large group. The accommodation for the group was paid by the company but the booking was under each person's name. It came as a surprise that the hotel refused to award points under the A Club awards, of which Mercure is... More

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Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Sir, As you point it, we are situated on the main square of the old medieval city, at 100 meters of the Palace of the Popes. Indeed, in the General Condition of use of our fidelity card Le Club Accorhotels, points are only valid if you pay at the hotel and if the invoice is under your name. Netherless,... More

New York City, New York
Top Contributor
133 reviews 133 reviews
17 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 19, 2014

Avignon location is the greatest quality for this chain hotel. It was located right in the center of the Medieval City, steps away from the Palais des Papes, right on the Place d'Horloge, and not too far from the Pons D'Avignon from the song. While staff was friendly and welcoming, some had difficulty with English. Room was a bit small... More

Was this review helpful? Yes 3
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 5, 2014

This hotel is in a great location in Avignon. In the heart of the old city and with tourist sites like the Palais des Papes, or Palace of the Popes, and a cafe/restaurant strip, Place d Horloge square virtually on its front door. We stayed here 1-5 November 2013. Hotel was a good price for room only, which suited us... More

Was this review helpful? Yes 6
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 2, 2014

We stayed here for the night of New Years Eve. Firstly, the positives which far outweigh a few niggly negative points. The staff at check-in were wonderful, very helpful and friendly. The location as mentioned above is fantastic - close to everything and literally right next door to the Palais des Papes. There were wonderful Christmas markets right outside the... More

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London, United Kingdom
Top Contributor
202 reviews 202 reviews
158 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed December 3, 2013

I've stayed here twice. the first time in late summer so was quite comfortable. Don't stay here though once the weather turns unless they can significantly improve their heating system. Most rooms impossible to warm. The wind whips down the corridors and none of the windows which are full length are insulated so even when heating working there are big... More

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3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed November 3, 2013

I will be upfront about this on the last day of my holiday I left my tablet on the bed. I rang the hotel from Paris after my TGV trip and no one could find it, the hotel management were very dismissive of the fact that this was where I left it. Indicating that I had made it all up.... More

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Germantown, Maryland
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 26, 2013

We stayed at this hotel October 20-22, 2013. On Monday, October 21st I purchased the wrong item for my camera from an electronics shop. When I went down to the front desk to use some scissors to open the package, I realized my error. Yoann was manning the front desk and immediately offered the assistance of his associate C. Pementine... More

Was this review helpful? Yes 11
Kalyan, Maharashtra, India
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 19, 2013

i will never forget my first trip to avignon. it was more memorable because of my stay in mercure. i checked in at late evening and was very satisfied with the warm welcome by desk staff. they offered very good food and made some special veg dishes for me. its more about their lovable attitude which i will never forget!!!!!!!!!!!

Was this review helpful? Yes 12
Toronto, Canada
Top Contributor
85 reviews 85 reviews
37 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed October 14, 2013

We were first checked into a room on the third floor. The mattress STUNK. Like old gym shorts / old wet socks or something like that. We asked to be moved, and our new room was fine in all respects. The location is perfect. Dunno why people have been whining about the stairs up from parking. If you park on... More

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Additional Information about Mercure Avignon Cite des Papes

Also Known As:
Mercure Avignon Cite Des Papes Hotel
Mercure Avignon Cite Des Papes Hotel Avignon
Accor Avignon Cite Des Papes
Address: 1 rue Jean Vilar, 84000 Avignon, France
Phone Number:
Location: France > Provence > Vaucluse > Avignon
Restaurant Wheelchair access
Hotel Style:
#8 Luxury Hotel in Avignon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Avignon Cite des Papes 4*
Official Description (provided by the hotel):
A privileged location in the heart of the city. The Mercure Cite des Papes is situated on the Place d Horloge square, the vibrant centre of the old city with its theatre and numerous cafes. Close by is the Palais des Papes, or Palace of the Popes, incorporating the International Convention Centre. 89 comfortable rooms. All in all, this hotel is the ideal place to discover the charms of the city and make the most of your visit to Avignon. ... more   less 
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