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All 69 Avignon hotels

Mercure Avignon Cite des Papes

4.0 of 5 Hotel   |   1 rue Jean Vilar, 84000 Avignon, France
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Ranked #24 of 69 hotels in Avignon
A recent review
3 of 5 stars reviewed yesterday
Dan G Differdange, Luxembourg
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333 people have reviewed this hotel

Traveler rating
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    85
    29
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Differdange, Luxembourg
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We drove from Luxembourg to Avignon arriving early evening into Avignon. It was the last day of a Film Festival and the old part of the city (where the hotel is located) was packed and many streets were blocked. Our GPS kept saying we had arrived but we could not find the hotel! Finally we found a sister hotel, parked... More

Was this review helpful? Yes 1
ann arbor, MI
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I like inexpensive high quality hotels in the middle of the action. These do not exist. This hotel was reasonably priced, very good quality and in the middle of the action. Get a family room for two people and enjoy the space. Get a view on the square. It is not noisy unless you leave the window open.

Was this review helpful? Yes 1
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had an unexpected lengthy stay in Avignon due to a family member being hospitalised here, and the service we received was outstanding, particularly from the concierge and reception manager Yoann. Nothing was too much trouble for the staff, from delivering a Nespresso machine and cold milk , when requested, to providing practical information to help us navigate our way... More

Was this review helpful? Yes 1
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Madam, Sir, We would like to thank you for your nice comments about our hotel. We are glad that you enjoyed your stay with us in Avignon, and with my team we wish all the best for your wife ;) Kind regards! Mercure Cité des Papes team! More

Santiago, Chile
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a modern and well located hotel, just a few steps from the Palais des Papes and the l'Horlogue square. The rooms are rather small, but clean and with averything to feel comfortable. There is a public parking place below the Palais des Papes square within a walking distance.

Was this review helpful? Yes 2
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Madam, Sir, We thank you for your nice comments, kind regards. Mercure Cité des Papes team More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Neat & organised hotel, well situated, helpful staff, even in English (thank you!). Guests should be advised well before hand that driving in Avignon old-town is a nerve-wracking experience and be given GOOD directions to the City des Papes carpark (accessed from outside). Europecar's TomTom got us well lost & confused in town; rather offer a Garmin please.....

Was this review helpful? Yes 4
North East of England
Top Contributor
137 reviews 137 reviews
127 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights as part of a combined business/leisure trip. The hotel's best asset is clearly its location, a stone's throw from Palais des Papes, with plenty of (touristy, but some ok) restaurants in the nearby square. Easy access to city centre, shops, and walking distance from the University. Mercure is normally not an upscale brand, but the Privilege... More

Was this review helpful? Yes 2
Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic location straight next to palais des papes. Very friendly staff. Clean, spacious rooms. Internet availability no problem, but annoying that you must fill in your details every time you want to go on the internet. A pity that the front entrance is next to 2 garbage containers. This is unsightly and stinks when the temperature hits 30oC. One drawback:... More

Was this review helpful? Yes 3
Sydney
Top Contributor
67 reviews 67 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 24, 2014

Good service but otherwise not really four star. The room safe was not bolted down which did nothing for security and the room was very small. Everything worked but one night was enough.The air conditioning only worked when full on, so the room was hot.

Was this review helpful? Yes 1
Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, dear Sir, Thank you for your comment. Be assured that the necessary corrective measures have already been taken about the safe and air conditioning in your room to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you again for your next stay in Avignon.... More

Charleston, South Carolina
2 reviews
2 of 5 stars Reviewed July 12, 2014

Nice staff but towels small and thin (1 star quality and quantity). Plastic water glass and paper cup for coffee. Rooms very small especially bathrooms. Plus side - wonderful location and great makeup mirror.

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Anaïs K, Responsable réception at Mercure Avignon Cite des Papes, responded to this review

Dear Madam, I woud like to apologize if the service did not meet your expectations and thank you for your comment which help us to improve our services. Be assured that we have well noted what you have pointed. Best regards More

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Additional Information about Mercure Avignon Cite des Papes

Address: 1 rue Jean Vilar, 84000 Avignon, France
Phone Number:
Location: France > Provence > Vaucluse > Avignon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Avignon Cite des Papes 4*
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Also Known As:
Mercure Avignon Cite Des Papes Hotel Avignon
Accor Avignon Cite Des Papes

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Hotel Style
#7 Luxury Hotel in Avignon
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Official Description (provided by the hotel)
A privileged location in the heart of the city. The Mercure Cite des Papes is situated on the Place d Horloge square, the vibrant centre of the old city with its theatre and numerous cafes. Close by is the Palais des Papes, or Palace of the Popes, incorporating the International Convention Centre. 89 comfortable rooms. All in all, this hotel is the ideal place to discover the charms of the city and make the most of your visit to Avignon. ... more   less 
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89

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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