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Novotel Pont de l'Arc

4.0 of 5 Avenue Arc De Meyran, 13100 Aix-en-Provence, France
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273 reviews from our community

Traveler rating
    55
    120
    69
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    9
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118
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 weeks ago

Service is very helpful and friendly and we felt very comfortable. Food at the restaurant was surprisingly good. Especially the seven hour cooked lamb was great. The hotel needs a facelift, but that is about the only thing I have to say about possible improvements.

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Grenoble, France
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

As a family of 4 and my sister we visited Aix. The real charm point of this hotel is their staff who were excellent and went above and beyond our level of expectations. As recommended by other Trip Advisor reviewers we requested rooms overlooking the pool for best room location and the hotel reserved theses rooms for us, as requested.... More 

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england
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 1, 2014

the best thing about this hotel are the staff, very very polite, helpfull and friendly. They could not do enough to be helpful. The manager even gave us a free bar on our last night, and came to say good bye with a good bottle of wine when we departed. The hotel is close to the motorway but after a... More 

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philippe G, Directeur général at Novotel Pont de l'Arc, responded to this review

Dear Sir, It is with pleasure that I acquaint with your opinion(notice) and I deeply thank you for it. My team is at your disposal and is eager to satisfy always our customers and it on a daily basis. Our hotel is actually situated in 5 minutes of the city center by car but you can take advantage of the... More 

Newcastle upon Tyne, United Kingdom
Top Contributor
67 reviews 67 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 19, 2014

Enjoyed an overnight stay in this pretty property-Stayed in a family room with Double bed and 2 singles. Clean and comfortable rooms with Kettle, TV, Air Con and mini-fridge. We were very early to check-in but were allowed to go straight to rooms which is usually unheard of. Reception staff were great-Informative and helpful and even offered a free gift... More 

Was this review helpful? Yes 1
philippe G, Directeur général at Novotel Pont de l'Arc, responded to this review

Dear customer, It is with pleasure that I acquaint with your opinion and I deeply thank you for it. You perfectly described our environment and our services. Thank you! Bye for now! Best regards, Philippe GIUDICI More 

Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 17, 2014

A clean hotel with a closed parking (after 11pm) and a very nice garden with a clean pool. More luxury than expected. We planned to leave early in the morning, but after the perfect breakfast we decided to throw the kids in the pool and relax a little longer. Next to a nice hotel for an honest price, The very... More 

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philippe G, Directeur général at Novotel Pont de l'Arc, responded to this review

Dear Mr YvesVanLo, I want to thank you so much about your positive attention on our hôtel. I shared your experience with all of my staff ! I hope to welcome you again in Novotel Aix Pont de l'Arc. Thanks a lot and see you next time. Best regards More 

Bournemouth, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 12, 2014

We arrived at this hotel after a nasty experience at another. The contrast could not have been greater. The staff were helpful - from the reception staff to the cleaners to the restuarant/bar staff - and the rooms immaculate. The restaurant menu was quite basic but the setting very pleasant (nice shady patio) and the food was good value for... More 

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PhGiudici, Directeur général at Novotel Pont de l'Arc, responded to this review

Mr Simon C, I want to thank you about your words and your feeling about our hotel and my staff. All the time we try to improve our welcome quality and your comments are a real inducement for us. Best regards Ph.GIUDICI More 

Encinitas,
Top Contributor
60 reviews 60 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 22, 2014

There are times in life when one settles for that which will do for the moment. Such was our experience at the Novotel. Who can possibly object to a place to park one's weary carcass when one is so conveniently located at the center of improprieties available in Aix? The room was comfortable but no one would labor under the... More 

Was this review helpful? Yes 2
philippe G, Directeur général at Novotel Pont de l'Arc, responded to this review

Dear Sir, I acquainted with your message and I thank you for it. We put, every day, everything works there, to satisfy our customers. I am sensitive to your comments which I am going to share with my teams to work still on axes of improvement. Best regards, Philippe GIUDICI More 

Cheyenne
Contributor
16 reviews 16 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 11, 2014

My wife, 14 year old daughter and I stayed here the end of June. My wife titled the review. Obviously, she did not have high expectations. However, we found the hotel to be very pleasant. Our room was very comfortable with a double bed and a small single bed. The bathroom was large and had a tub/shower combination. My daughter... More 

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PhGiudici, Directeur général at Novotel Pont de l'Arc, responded to this review

Hello, Thank you for your very positive comments on our hotel and I am happy you spent a great time and enjoyed all the services, in spite of the reluctances you had before your arrival. I will tell your satisfaction to my whole staff. I hope to have the pleasure to welcome you again to the Novotel Pont de l'Arc... More 

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Additional Information about Novotel Pont de l'Arc

Address: Avenue Arc De Meyran, 13100 Aix-en-Provence, France
Location: France > Provence > Bouches-du-Rhone > Aix-en-Provence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Pont de l'Arc 4*
Number of rooms: 80
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Hotel Style:
#12 Luxury Hotel in Aix-en-Provence

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