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Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres

Avenue Arc De Meyran, 13100 Aix-en-Provence, France
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1 room 1 guest
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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    (335)
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    (59)
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Marsannay-la-Cote
2 reviews
5 of 5 stars Reviewed yesterday NEW

An excellent base for exploring Provence. Staff at the hotel were extremely helpful, especially Carole and Hedi who were great in helping sourcing tickets and directions for Toulon v Racing Metro! The swimming pool is excllent and well maintained whilst the presence of a table tennis table and access to a running trail ensures that there is something for everyone.... More 

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Cambridge, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent value for money for a short stay , swimming pool and gardens very good, perfect location to the motorway and access to the coast, the rooms could do with an upgrade but more than adequate for an overnight stop

Review collected in partnership with Accorhotels.com

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Bridge of Allan, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for two nights, mainly to enjoy the pool and the air conditioning. Pros: pool was nice and refreshing - if a bit busy at times breakfast was good dinner both evenings was either a hot (bbq) buffet or a cold buffet - food was tasty room was clean and had a nice view of the... More 

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kelowna
Level Contributor
230 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved this beautiful oasis hotel resort with gardens and beauty around the hotel pool, patio and restaurant. We loved our overnight stay passing through Aix-en province. Excellent helpful staff, nice buffet breakfast included, free parking and wifi with something for the whole family to just relax and enjoy your vacation. Enjoyed a very nice dinner on the patio as well... More 

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philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

1 review
5 of 5 stars Reviewed July 17, 2015

We have stayed here many times and love the relaxed atmosphere. As it is a business hotel it is quiet with few children. Staff excellent. Pool area lovely. Breakfast on terrace wonderful. Wine very good value. Food - could do with some better vegetarian dishes but very enjoyable. We will be back in September for our 25th wedding anniversary.

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philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir and Madam, We thank you for having announced us your experience in our hotel and for your very positive comments. We are delighted that your stay passes well. It is with great pleasure that we shall welcome you again in September. Best regards, Philippe GIUDICI Manager More 

Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed July 13, 2015

Having stayed at various Novotels in France and UK, we know what to expect - but this hotel was special. Arriving for 3 nights in a hot late June, our room was up to usual standard, but with a wonderful view of swimming pool and Cezanne's mountain. The public areas and grounds were very welcoming, as were the exceptionally helpful... More 

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philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir and Madam, We thank you for having announced us your experience(experiment) in our hotel and for your very positive comments. We are delighted that your stay passes well. We hope to have the pleasure to welcome you again during a next stay in Provence. Best regards, Philippe GIUDICI Manager More 

Inverloch, Australia
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 30, 2015

Due to an unforeseen change in travel plans, we arrived at the hotel late evening without a booking on the off chance in securing a reservation at any of the Accor properties in Aix. Well, every effort was made at reception to accommodate our request. After a brief search we were successful in securing one nights accommodation at the Novotel.... More 

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philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear guest, We thank you for your comments further to your stay to our Hotel. It is with great pleasure that we receive your compliments. So, we shall not miss to share your appreciations with all our team. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service. Looking... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 2, 2015

Service is very helpful and friendly and we felt very comfortable. Food at the restaurant was surprisingly good. Especially the seven hour cooked lamb was great. The hotel needs a facelift, but that is about the only thing I have to say about possible improvements.

Was this review helpful? Yes 1
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear customer, Thank you very much for your pleasant comments on our hotel. We shall be delighted to welcome you again. Best regards, Philippe GIUDICI More 

Grenoble, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2015

As a family of 4 and my sister we visited Aix. The real charm point of this hotel is their staff who were excellent and went above and beyond our level of expectations. As recommended by other Trip Advisor reviewers we requested rooms overlooking the pool for best room location and the hotel reserved theses rooms for us, as requested.... More 

Was this review helpful? Yes 1
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear christine perez, We very much appreciate your comments regarding your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères. Dear sir, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

england
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 1, 2014

the best thing about this hotel are the staff, very very polite, helpfull and friendly. They could not do enough to be helpful. The manager even gave us a free bar on our last night, and came to say good bye with a good bottle of wine when we departed. The hotel is close to the motorway but after a... More 

Was this review helpful? Yes 1
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir, It is with pleasure that I acquaint with your opinion(notice) and I deeply thank you for it. My team is at your disposal and is eager to satisfy always our customers and it on a daily basis. Our hotel is actually situated in 5 minutes of the city center by car but you can take advantage of the... More 

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