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Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres

Avenue Arc De Meyran, 13100 Aix-en-Provence, France
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Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres
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Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres
Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres
Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres
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294 Reviews from our TripAdvisor Community

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Traveler rating
    60
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Inverloch, Australia
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Due to an unforeseen change in travel plans, we arrived at the hotel late evening without a booking on the off chance in securing a reservation at any of the Accor properties in Aix. Well, every effort was made at reception to accommodate our request. After a brief search we were successful in securing one nights accommodation at the Novotel.... More 

Was this review helpful? Yes
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 2, 2015

Service is very helpful and friendly and we felt very comfortable. Food at the restaurant was surprisingly good. Especially the seven hour cooked lamb was great. The hotel needs a facelift, but that is about the only thing I have to say about possible improvements.

Was this review helpful? Yes 1
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear customer, Thank you very much for your pleasant comments on our hotel. We shall be delighted to welcome you again. Best regards, Philippe GIUDICI More 

Grenoble, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2015

As a family of 4 and my sister we visited Aix. The real charm point of this hotel is their staff who were excellent and went above and beyond our level of expectations. As recommended by other Trip Advisor reviewers we requested rooms overlooking the pool for best room location and the hotel reserved theses rooms for us, as requested.... More 

Was this review helpful? Yes 1
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear christine perez, We very much appreciate your comments regarding your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères. Dear sir, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

england
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 1, 2014

the best thing about this hotel are the staff, very very polite, helpfull and friendly. They could not do enough to be helpful. The manager even gave us a free bar on our last night, and came to say good bye with a good bottle of wine when we departed. The hotel is close to the motorway but after a... More 

Was this review helpful? Yes 1
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir, It is with pleasure that I acquaint with your opinion(notice) and I deeply thank you for it. My team is at your disposal and is eager to satisfy always our customers and it on a daily basis. Our hotel is actually situated in 5 minutes of the city center by car but you can take advantage of the... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed August 19, 2014

Enjoyed an overnight stay in this pretty property-Stayed in a family room with Double bed and 2 singles. Clean and comfortable rooms with Kettle, TV, Air Con and mini-fridge. We were very early to check-in but were allowed to go straight to rooms which is usually unheard of. Reception staff were great-Informative and helpful and even offered a free gift... More 

Was this review helpful? Yes 1
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear customer, It is with pleasure that I acquaint with your opinion and I deeply thank you for it. You perfectly described our environment and our services. Thank you! Bye for now! Best regards, Philippe GIUDICI More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 17, 2014

A clean hotel with a closed parking (after 11pm) and a very nice garden with a clean pool. More luxury than expected. We planned to leave early in the morning, but after the perfect breakfast we decided to throw the kids in the pool and relax a little longer. Next to a nice hotel for an honest price, The very... More 

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philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Mr YvesVanLo, I want to thank you so much about your positive attention on our hôtel. I shared your experience with all of my staff ! I hope to welcome you again in Novotel Aix Pont de l'Arc. Thanks a lot and see you next time. Best regards More 

Bournemouth, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed August 12, 2014

We arrived at this hotel after a nasty experience at another. The contrast could not have been greater. The staff were helpful - from the reception staff to the cleaners to the restuarant/bar staff - and the rooms immaculate. The restaurant menu was quite basic but the setting very pleasant (nice shady patio) and the food was good value for... More 

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PhGiudici, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Mr Simon C, I want to thank you about your words and your feeling about our hotel and my staff. All the time we try to improve our welcome quality and your comments are a real inducement for us. Best regards Ph.GIUDICI More 

Encinitas,
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 22, 2014

There are times in life when one settles for that which will do for the moment. Such was our experience at the Novotel. Who can possibly object to a place to park one's weary carcass when one is so conveniently located at the center of improprieties available in Aix? The room was comfortable but no one would labor under the... More 

Was this review helpful? Yes 2
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir, I acquainted with your message and I thank you for it. We put, every day, everything works there, to satisfy our customers. I am sensitive to your comments which I am going to share with my teams to work still on axes of improvement. Best regards, Philippe GIUDICI More 

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