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BEST WESTERN Hotel de l'Arbois

Certificate of Excellence
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97 rue du Docteur Albert Aynaud | La Duranne, 13857 Aix-en-Provence, France
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1 room 1 guest
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171 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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Tampa, Florida
Level Contributor
3 reviews
2 of 5 stars Reviewed July 25, 2015

Room booked was a "comfort double room": we got a regular size bed (140cm) and the AC was ineffective (the south of France is hot in July). Rather disappointing for a *** hotel and not very "comfortable". The pool area was nice however and the rooms were very clean. Massages offered in the spa area were very good.

Thank jasonthorne99
Nashville, Tennessee, United States
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 19, 2015

We arrived at this hotel around 10:00 P.M. and there was one attendant on duty. He was apparently the bartender and front desk agent. He was very polite (although it did take him a minute break away from an important game on TV to help us get checked in - but that is likely an exception - this was one... More 

Thank Chad L
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 11, 2014

Nice and clean rooms, good Wifi connection, parking availability and the courtesy of the personnel are the plus. The cleanliness of the common areas and the breakfast are the minus. It is far from the city center and close to the highway.

1 Thank ingeNovara
Helmond, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 19, 2014

The hotel was fantastic. The rooms (203 and 207) were very spacious, fresh and clean. It has a nice place to setup (and leave) your suitcase, a nice armchair and several cupboards with plenty of shelves. On the desk, there's a waterboiler with thee and coffee/chocolate (powder), which got cleaned every day. Don't forget to rinse the vinegar out before... More 

3 Thank bauke_vb
Hôtel De l, Directeur d'Ajoint at BEST WESTERN Hotel de l'Arbois, responded to this review

Dear Bauke_vb, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 20, 2014

It was a prefect location in regards to the biz event held in Aix-en-Provence. I would not choose this location if I would have been on a vacation. The room was clean and everything was there what you expect from an average Biz Hotel. More "Mercure Accor Group" Style then Best Western. The shower Cabin was rosty. This was more... More 

Thank Equitecnoc
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 12, 2013

The hotel is a little out of the way, slightly far from the town centre (20 mins by bus ride) and doesn't have much going around it. Food served at hotel is good enough, however gets a bit dull when you're staying over a week. A large problem I found was as we stayed during the autumn season, the weather... More 

Thank D M
Abingdon, United Kingdom
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed September 4, 2013

We needed to stay near the Aix TGV station before an early train start the next morning. Both the website and the room information brochure told us that the restaurant would be open on weekend evenings until the middle of September. We came, after a long day travelling, on Saturday 31 August and the restaurant was closed. No explanation was... More 

1 Thank RuthAbingdon
Plymouth Meeting, Pennsylvania
Level Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 21, 2013

This hotel is fairly new. The decor is attractive, and everything worked. However, the property is supposedly environmentally friendly, which means you'll have to do without bar soap (liquid only) or even a box of tissues. I was given an end unit on the north end of the hotel. Although it not on the side of the building facing the... More 

1 Thank RoadsScholar62
London, United Kingdom
Level Contributor
296 reviews
220 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed July 10, 2013

We stayed here for some days and everyone was so very helpful and nice, especially the Maitre D Good choice of food, not overpriced.- Rooms decent sizes and well appointed small but nice swimming pool but mainly just such top service that always makes a stay good or wonderful!

Thank Pheephox
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