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All 16 Angouleme hotels

Mercure Angouleme Hotel de France

4.0 of 5 Hotel   |   1 Place des Halles Centrales, 16000 Angouleme, France
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Mercure Angouleme Hotel de France
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Ranked #1 of 16 hotels in Angouleme
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 weeks ago
Viatorcoloniae Cologne
  • Reviews (141)
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141 people have reviewed this hotel

Traveler rating
    49
    72
    13
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Cologne
Top Contributor
80 reviews 80 reviews
53 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Subject of a recent and effective makeover, the Mercure is a popular business hotel that profits from a central location (with car parking), comprehensively facilitized rooms, friendly personnel and reasonable prices. It is, though, a little soulless and nowhere more so than in the open plan dining room where the atmopshere (and food at dinner time) encourage fast eating. By... More

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Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2013

This hotel is sleek, clean, modern, amazing! staff lovely too, and it has a great view! there is even a mini bar and a real hairdryer in the room... very rare anywhere! We had a work do and the food was good, the staff pleasant, the service great.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Marlborough, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed December 10, 2013

I pre-booked, and paid for, two rooms for a colleague and myself for two nights, the charge for the two rooms £388 (GB Pounds). When we arrived and checked in the hotel didn't know how many nights we had booked but managed to find us rooms. When my colleague checked out, a few minutes before I did, the hotel charged... More

Was this review helpful? Yes 2
Karine_Renay, Gérant at Mercure Angouleme Hotel de France, responded to this review

Dear Customer, I have taken note of your complaint, made ​​on site, and also by email with our sevrice quality. We conducted a refund and I beg you, again apologize for this error ... very cordially, More

Norwich, United Kingdom
Senior Contributor
43 reviews 43 reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 9, 2013

Where do I start... Good bits... Gregory and soap smells nice. Bad bits, decor is fine for 5 minutes then its a headache, finish and attention to detail shocking in rooms, obviously a very quick makeover on the cheap, stayed in a suite, coffee machine didn't work, useless lighting and even worse lighting you can't turn off, NO ROOM SERVICE... More

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Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Customer, I read with great interest your comment you please excuse us for the coffee machine was not working in your room. we could change it now, do not hesitate next time to tell us now. IN contrast I can not let you say that the work has been at a low cost, our property has been completely renovated... More

London, United Kingdom
Top Contributor
202 reviews 202 reviews
158 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed December 6, 2013

Very nice Mercure of high standard, great modern decor, great staff super helpful, nice rooms decentish size and definitely the suites are quite spacious if oddly shaped. Decent restaurant, not the best cuisine ever, but okay. Breakfast average, but a great location and good value, would recommend.

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 25, 2013 via mobile

Second time I've stayed here on business and will continue to return. Good stsff, clean rooms and excellent for the centre of town. Value is second to none for the area. Plenty of good restaurants within a short walk.

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

london
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 29, 2013

Over the years we have stayed in a lot of Mercure hotels and this one is by far the nicest. I have many reservations about the chain but they are reliably clean and OK. This one is very attractive. It is newly redecorated and really nice. Still they do not do twin beds which for a chains is just a... More

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Oxon
Top Contributor
52 reviews 52 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 28, 2013

You'll have a hard job to do better than the Mercure at the money in central Angouleme. Virtually opposite the Halles and a 10 minute walk from the Cathedral, museum etc. it really is very good. And, if you're driving a substantial and secure underground car park is a real advantage. The property is bright and scrupulously clean but if... More

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Moscow, Moscow City, Russia
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 14, 2013

Stayed in the hotel for 1 night and a extra late check out was no problem. The staff was very helpfull with providing information about Angouleme. Also the hotel is very nicely located in the old part of town, walking distance from the train station and close to shops and restaurants. Next to the hotel is a wine shop, i... More

Was this review helpful? Yes 1
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Launceston, United Kingdom
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 1, 2013

Reception very friendly. Room really nice. Large functional hotel as one would expect with a Mercure....... However, the bar staff were not busy and chose to ignore us for ages and also another single person seated in the bar area. Not sure why but that said, all was good. We walked round the corner and found near on 50 places... More

Was this review helpful? Yes 1
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

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Additional Information about Mercure Angouleme Hotel de France

Address: 1 Place des Halles Centrales, 16000 Angouleme, France
Location: France > Poitou-Charentes > Charente > Angouleme
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 16 hotels in Angouleme
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Angouleme Hotel de France 4*
Official Description (provided by the hotel):
Located in the city centre, 1 hour from Bordeaux airport, 15 min from Angoulême airport. Brasserie/terrace, bar, meeting rooms set in a garden overlooking the medieval City Walls and the valley of the Charente river. Private basement garage. ... more   less 
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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located in the city centre, 1 hour from Bordeaux airport, 15 min from Angoulême airport. Brasserie/terrace, bar, meeting rooms set in a garden overlooking the medieval City Walls and the valley of the Charente river. Private basement garage. ... more   less 
Number of rooms
89

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