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All 16 Angouleme hotels

Mercure Angouleme Hotel de France

4.0 of 5 Hotel   |   1 Place des Halles Centrales, 16000 Angouleme, France
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Mercure Angouleme Hotel de France
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84%
Ranked #2 of 16 hotels in Angouleme
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Paul-WWW County Durham, UK
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154 people have reviewed this hotel

Traveler rating
    56
    76
    15
    5
    2
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
County Durham, UK
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Hôtel Mercure in Angoulême, France from Sat 31 May to Tuesday 03 June 2014 in order to explore the area at the end of a holiday with family. We found the hotel clean and apparently recently refurbished. The decor was a bit ‘bold’ but very good. Everything in the room and around the... More

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London, United Kingdom
Top Contributor
103 reviews 103 reviews
16 hotel reviews
227 helpful votes 227 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to say the staff were friendly. They upgraded my room. Key used were retro-hole-punched key. One key was offered. The room was huge. The room aircon was useless. Opening the windows will let all other guest see through the room. BAD DESIGN! The shower was good. Powerful water. The bed was coffee. Pillow was comfy. The coffee machine... More

Was this review helpful? Yes 1
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The good things: The hotel is well located in Angouleme. The room was clean and very spacious The bathroom was spotless and brand new Free of charge refreshments in the room Lovely garden / bar area The things to improve: The receptionist provided poor service. We stood waiting to be acknowledged and checked in for over 5 minutes whilst she... More

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Guildford, United Kingdom
2 reviews
5 of 5 stars Reviewed June 15, 2014

We arrived at this hotel after a long drive and were able to park our car under the hotel, which is a blessing in such a busy city. The room was well decorated and very comfortable. We had a lovely meal on the terrace of their restaurant and in the morning walked our dog in their beautiful garden. The building... More

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Cologne
Top Contributor
87 reviews 87 reviews
58 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed March 23, 2014

Subject of a recent and effective makeover, the Mercure is a popular business hotel that profits from a central location (with car parking), comprehensively facilitized rooms, friendly personnel and reasonable prices. It is, though, a little soulless and nowhere more so than in the open plan dining room where the atmopshere (and food at dinner time) encourage fast eating. By... More

Was this review helpful? Yes 1
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2013

This hotel is sleek, clean, modern, amazing! staff lovely too, and it has a great view! there is even a mini bar and a real hairdryer in the room... very rare anywhere! We had a work do and the food was good, the staff pleasant, the service great.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Marlborough, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed December 10, 2013

I pre-booked, and paid for, two rooms for a colleague and myself for two nights, the charge for the two rooms £388 (GB Pounds). When we arrived and checked in the hotel didn't know how many nights we had booked but managed to find us rooms. When my colleague checked out, a few minutes before I did, the hotel charged... More

Was this review helpful? Yes 3
Karine_Renay, Gérant at Mercure Angouleme Hotel de France, responded to this review

Dear Customer, I have taken note of your complaint, made ​​on site, and also by email with our sevrice quality. We conducted a refund and I beg you, again apologize for this error ... very cordially, More

Norwich, United Kingdom
Top Contributor
52 reviews 52 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 9, 2013

Where do I start... Good bits... Gregory and soap smells nice. Bad bits, decor is fine for 5 minutes then its a headache, finish and attention to detail shocking in rooms, obviously a very quick makeover on the cheap, stayed in a suite, coffee machine didn't work, useless lighting and even worse lighting you can't turn off, NO ROOM SERVICE... More

Was this review helpful? Yes 1
Karine_Renay, Directeur général at Mercure Angouleme Hotel de France, responded to this review

Dear Customer, I read with great interest your comment you please excuse us for the coffee machine was not working in your room. we could change it now, do not hesitate next time to tell us now. IN contrast I can not let you say that the work has been at a low cost, our property has been completely renovated... More

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Additional Information about Mercure Angouleme Hotel de France

Address: 1 Place des Halles Centrales, 16000 Angouleme, France
Location: France > Poitou-Charentes > Charente > Angouleme
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Angouleme Hotel de France 4*
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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located in the city centre, 1 hour from Bordeaux airport, 15 min from Angoulême airport. Brasserie/terrace, bar, meeting rooms set in a garden overlooking the medieval City Walls and the valley of the Charente river. Private basement garage. ... more   less 
Number of rooms
89

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