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BEST WESTERN Hotel Ile-de-France

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60 Rue Leon Lhermitte, 02400 Chateau-Thierry, France
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BEST WESTERN Hotel Ile-de-France
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BEST WESTERN Hotel Ile-de-France
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211 reviews from our community

Traveler rating
    64
    78
    41
    21
    7
See reviews for
28
117
4
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Minneapolis, Minnesota
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Best Western in located outside of the city limits so a taxi ride one way into the city after 7 pm is over 20 euros - which is a tad high for a less than 5 minute ride. Presumably taking a cab into Chateau Thierry before 7 pm would have been only 10 euros - which is still high... More 

Was this review helpful? Yes
carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Paris, France
1 review
4 of 5 stars Reviewed February 9, 2015

We spent a short week-end stay there and had a wonderful suprise with the dinner in the hotel restaurant. Very welcoming staff, especially Angélique and Patrick, to whom we thank for having guided our choices throughout the Chef's menu - delicious !!! The spa next to the hotel is quite disappointing, but the hotel honestly advertises on the different owner... More 

Was this review helpful? Yes
carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Northfield, Minnesota
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2015

My wife and I spent one night at the Best Western Hotel Ile-de-France in Chateau Thierry when we were visiting World War I battle sites. The hotel is conveniently situated regarding some of the more important battles, notably the phenomenal and successful sacrifice made by US Marines at Belleau Woods. We were given a very pleasant room overlooking the Marne... More 

Was this review helpful? Yes
carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear Mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2014

Our stay was mid October visiting champagne producers. The hotel was very comfortable and quiet a little outside of the city - so you need a car to visit the city, but there is ample parking available at no cost. The view from the hotel is loveoverlooking the valley is lovely Pleasant and very friendly staff. Our visit was at... More 

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carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Bonjour Madame, Monsieur Nous vous remercions de votre commentaire cela fait toujours plaisir de savoir que nos clients sont satisfait... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2014

Rooms had mould on the walls, to which the manager shrugged her shoulders saying it wasn't her fault. It's the weather. Perhaps I should write to god and hold him responsible for the materials choice, room ventilation, and cleaning regime too!! Also, shower had no power, and one of the towels that was neatly folded away had already been used.... More 

Was this review helpful? Yes 1
carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Bonjour Madame, Monsieur Je suis désolé des désagréments que vous avez eu . Je pense qu'il y a une mauvaise... More 

1 review
2 of 5 stars Reviewed August 29, 2014

The hotel would have been okay but for the attitude of the manager who seemed like she would have preferred to be somewhere else it was not a nice experience.The manager was grumpy and short and we did not feel welcomed.Dinner was good but what wax appaling is that they had put a crayfish on my daughters plate which was... More 

Was this review helpful? Yes
carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear madam Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed July 29, 2014

Lovely Hotel, easy to find, staff helpful, room a good size with balcony. Would stay again, thank you the staff for making us welcome. Good parking ( free) the pool looked nice but did not get a chance to use it. next time. Everything required for a good stay. Its a pretty hotel as well. We had the breakfast (... More 

Review collected in partnership with Best Western

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carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Cher monsieur, Toute l'équipe du BEST WESTERN Hotel Ile de France vous remercie. Nous sommes heureux que votre séjour vous... More 

Ballywalter County Down Northern Ireland
Top Contributor
63 reviews 63 reviews
40 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed July 21, 2014

Chateau Thierry is a very pretty town with a ruined castle at its centre, surrounded by an attractive park. It is also the home of Laura, a talented student landscape architect, who had worked with us in Ireland for two months as a part of her course, and who has designed a medieval herb & vegetable garden at the entrance... More 

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carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Cher/Chère Monsieur Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est... More 

Houston TX
Top Contributor
70 reviews 70 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 21, 2013

I'm no sure what motivates a hotel to leave their heat off on a 28°F night, but they did. And only smiles and, "Yes! Yes!", proudly exclaimed in response. Photos of the hotel are somewhat deceptive - the reality is rather tired and worn. Their wi-fi connection is strong, but the server non-existant - gave up on even reading email,... More 

Was this review helpful? Yes 3
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