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BEST WESTERN Hotel Ile-de-France

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60 Rue Leon Lhermitte, 02400 Chateau-Thierry, France
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BEST WESTERN Hotel Ile-de-France
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227 Reviews from our TripAdvisor Community

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Traveler rating
    70
    85
    42
    22
    8
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28
122
5
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (227)
  • Mar-May only
    (52)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (55)
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Bristol
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Where to start? Setting was excellent. Food quality was excellent. Food quantity was incredible - I staggered away from the table! Beers were a good price and quality. Wine was a bit pricey. Service was a bit Fawlty Towers but we got by in the end. We hadn't booked but stood for several minutes by the entrance before we were... More 

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Minneapolis, Minnesota
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

This Best Western in located outside of the city limits so a taxi ride one way into the city after 7 pm is over 20 euros - which is a tad high for a less than 5 minute ride. Presumably taking a cab into Chateau Thierry before 7 pm would have been only 10 euros - which is still high... More 

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carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Paris, France
1 review
4 of 5 stars Reviewed February 9, 2015

We spent a short week-end stay there and had a wonderful suprise with the dinner in the hotel restaurant. Very welcoming staff, especially Angélique and Patrick, to whom we thank for having guided our choices throughout the Chef's menu - delicious !!! The spa next to the hotel is quite disappointing, but the hotel honestly advertises on the different owner... More 

Was this review helpful? Yes
carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Northfield, Minnesota
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 6, 2015

My wife and I spent one night at the Best Western Hotel Ile-de-France in Chateau Thierry when we were visiting World War I battle sites. The hotel is conveniently situated regarding some of the more important battles, notably the phenomenal and successful sacrifice made by US Marines at Belleau Woods. We were given a very pleasant room overlooking the Marne... More 

Was this review helpful? Yes
carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear Mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 14, 2014

Our stay was mid October visiting champagne producers. The hotel was very comfortable and quiet a little outside of the city - so you need a car to visit the city, but there is ample parking available at no cost. The view from the hotel is loveoverlooking the valley is lovely Pleasant and very friendly staff. Our visit was at... More 

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carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Bonjour Madame, Monsieur Nous vous remercions de votre commentaire cela fait toujours plaisir de savoir que nos clients sont satisfait... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 7, 2014

Rooms had mould on the walls, to which the manager shrugged her shoulders saying it wasn't her fault. It's the weather. Perhaps I should write to god and hold him responsible for the materials choice, room ventilation, and cleaning regime too!! Also, shower had no power, and one of the towels that was neatly folded away had already been used.... More 

Was this review helpful? Yes 1
carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Bonjour Madame, Monsieur Je suis désolé des désagréments que vous avez eu . Je pense qu'il y a une mauvaise... More 

1 review
2 of 5 stars Reviewed August 29, 2014

The hotel would have been okay but for the attitude of the manager who seemed like she would have preferred to be somewhere else it was not a nice experience.The manager was grumpy and short and we did not feel welcomed.Dinner was good but what wax appaling is that they had put a crayfish on my daughters plate which was... More 

Was this review helpful? Yes
carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review

Dear madam Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed July 29, 2014

Lovely Hotel, easy to find, staff helpful, room a good size with balcony. Would stay again, thank you the staff for making us welcome. Good parking ( free) the pool looked nice but did not get a chance to use it. next time. Everything required for a good stay. Its a pretty hotel as well. We had the breakfast (... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Google Translation

Cher monsieur, Toute l'équipe du BEST WESTERN Hotel Ile de France vous remercie. Nous sommes heureux que votre séjour vous... More 

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