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Mercure Rouen Centre Cathedrale

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7 rue Croix de Fer | Rue St Nicolas, 76000 Rouen, France
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Mercure Rouen Centre Cathedrale
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Mercure Rouen Centre Cathedrale
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877 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Arrived at the hotel by car...not easy because the address was not in the car GPS system. Had a reservation for a non smoking room. Got to the room and when I opened the door the stench of smoking hit me like a hammer. I went to the front desk and asked for a room change and the front desk... More 

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Warwickshire, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Mercue Rouenin an upgraded room with balcony and Catherdral view. Room was nice and had undergone a refurbishment at some point recently, however some elements had a dated look, mostly the bathroom, which had an old small bath and no shower. The bad points. The cathedral view is viewable but behind a roofline and air conditioning... More 

Review collected in partnership with Accorhotels.com

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Melbourne, Australia
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived courtesy of the SNCF rather than by car, so avoided some of the negative experiences of other travellers with street access and parking. Wheeling our cases to the hotel was a breeze, and we found it to be a very typical Mercure, which we learned from staff will shortly be due for one of the cyclical updates. So... More 

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Bordeaux, France
Level Contributor
223 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We choose a suite for the extra room, worth the $$. Staff really very helpful. Location is perfect for a walking tour of town. Bath very clean, small issue addressed and fixed in minutes. Bed was excellent. Breakfast for the price not a good deal, plus, the tour group made it difficult to even reach the buffet, That was the... More 

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Christophe P, Directeur général at Mercure Rouen Centre Cathedrale, responded to this review

Dear Sir, We thank you very much for this comment on Tripadvisor. We are glad to know that you enjoyed your stay and I will share your satisfaction with my staff as soon as possible. We take into account your advice remarks about the breakfast in order to improve our service. The staff and me wish you a very nice... More 

Shefford, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

If you want a hotel in the centre of Rouen only a few yards from the cathedral this hotel is for you...if you want a 4 star hotel near the cathedral, then look elsewhere because a 4 star it is not! Driving to the hotel can have some issues as the hotel itself is located in a pedestrian area, so... More 

Was this review helpful? Yes 1
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale, responded to this review

Dear Sir, Thank you for this comment on Tripadvisor. We are sorry if you did not enjoy your stay and we take your remarks into account in order to improve our services. Indeed, we are pleased to inform you that the hotel will be entirely renovated in 2016 and the staff try to do its best to overcome problems that... More 

Launceston, Australia
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great place to stay very close to the cathedral in quiet pedestrian street but very difficult to find if you are travelling by car. Access by car is VERY tight in narrow lanes and our driver had a bit of difficulty with the hotel parking. Rooms were great, staff very helpful with a nice breakfast.

Was this review helpful? Yes
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale, responded to this review

Dear Sir, We would like to thank you for sharing your experience on Tripadvisor. We are glad to know that you enjoyed your stay and I will share your satisfaction with my staff as soon as possible. According the hotel access, we know it can be difficult and we are sorry about that. We are completely dependent on the city... More 

Herndon, Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel perfectly positioned in Rouen in the city center just steps away from the cathedral, shops and other attractions. If you are driving, be prepared to circumnavigate a narrow street that winds through the city center to get to hotel parking. Check with the hotel desk first to get your parking code then you will be able to... More 

Was this review helpful? Yes
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale, responded to this review

Dear Sir, Dear Sir, Thank you for sharing your experience on Tripadvisor. We know that the hotel access can be quite difficult and we are very sorry about that. The staff tries to do his best to facilitate your arrival by phone if necessary. Regarding the car park for your arrival, you just need to ring and staff will open... More 

Banbury, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Four nights stay with a a group of culture lovers in the heart of Rouen. We arrived on a coach from Calais so we didin't have any issues with parking. The coach was safely a few minutes away in a quiet corner of nearby carpark. The absolute usp of this hotel is its position in a quiet street very very... More 

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Christophe P, Directeur général at Mercure Rouen Centre Cathedrale, responded to this review

Dear Guest, We thank you very much for this comment on Tripadvisor. We are glad to know that you enjoyed your stay and I will share your satisfaction with my staff as soon as possible. As you said, the hotel benefit from a very good location in a pedestrian area and it is a few steps away from main tourist... More 

Beckenham, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at about 12.30pm and were told we couldn't check in until 1pm. We said it's only half an hour and did they have any rooms available? The man behind the desk reluctantly checked and put us in a room on 2nd floor - the smoking floor. The room stunk of cigarettes so we went back down to reception... More 

Was this review helpful? Yes
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale, responded to this review

Dear Steve and Sarah, We would like to thank you for this comment on Tripadvisor and we are sorry if service quality did not meet your expectations. Regarding the price of breakfasts, we take your remarks into account in order to improve our services. We are pleased to inform you that the hotel will be completely renovated in 2016, and... More 

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