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All 51 Rouen hotels

Hotel de Bourgtheroulde

5.0 of 5 Hotel   |   15 Place de la Pucelle, 76000 Rouen, France
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77%
Ranked #2 of 51 hotels in Rouen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Clivethegreat London, United Kingdom
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439 people have reviewed this hotel

Traveler rating
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See reviews for
58
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Lovely hotel in a lovely part of town, let down slightly by the poor maintenance on a number of areas such as flower pots left dry with parched flowers desperately seeking TLC. Other ares in need of TLC include deep clean to the ornaments and decorations above head level. Also there were a number of bulbs missing and switches in... More

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Gosford, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had not planned on Rouen as a destination and it was late in the afternoon, we had been driving looking for a suitable hotel, when we saw Hotel de Bourgtheroulde. We were lucky and managed two excellent rooms and ended up loving both the town and in particular this hotel. It is simply gorgeous. Art, modern, everywhere, beautiful surroundings,... More

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Yeovil, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our second year of visiting Rouen and staying at this hotel. I love the modern art they have on exhibition here - not always too my taste but always surprising and worthy of conversation. The staff are charming and really helpful. The first year we had a very comfortable room downstairs just off from the lobby which was... More

Was this review helpful? Yes 1
London, UK
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for one night on a trip around France. We had a lovely, spacious room that was quiet and comfortable. We had a delicious meal in the bistro and fabulous breakfast the following morning. We had booked this as a package which made it very good value. The combination of the modern decor in an old building really appealed... More

Was this review helpful? Yes 1
London
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great Hotel. Great pool and Steam room. I was disappointed that although the pool is open from 8am to 10pm the steam room is only open from 9am until 8pm. I found that out as the lights just went out at 8pm without a member of staff coming in to tell me. I was also disappointed with the breakfast as... More

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L'Hôtel D, Front Office Manager at Hotel de Bourgtheroulde, responded to this review

Dear Madam, Dear Sir, following to your comments regarding the hotel, I would like to inform you that the steam room opens when the spa opens for security reasons. The swimming pool and fitness center open from 7am to 10 pm but the steam room only open from 9am to 8pm. My colleague at the front desk should have give... More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed two nights in Rouen to allow a day trip to Giveney to see Monet's garden. I picked the Hotel de Bourgtheroulde based on its interesting exterior - not my usual selection criterion! But it was great. Fantastic room up in the pitch of the roof, with a bathroom in the turret you can see in the pictures you... More

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Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited Rouen as a surprise treat for my wife whilst we were camping in Normandy and couldn't have picked a better place to stay overnight. A Great location in the heart of the city. A very beautiful historic exterior and modern interior. Welcoming, polite and helpful staff who spoke good English and understood my basic French. We had a... More

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Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Firstly the positives - amazing swimming pool, large bathroom, excellent situation. However there were some really disappointing points too - no window in bedroom(!), shocking service, no tea or coffee in the room - all basic standards you would find in two star hotels. Also no turndown service. I had to ask twice for tea to be brought to the... More

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L'Hôtel D, Front Office Manager at Hotel de Bourgtheroulde, responded to this review

Dear holidaymakerabdn, Thank you for taking the time to complete our survey on customer satisfaction and share your experience with Bourgtheroulde Hotel, Autograph Collection. We greatly appreciate you taking the time to bring these issues to our attention and apologize for any inconvenience experienced during your stay. Our goal is to consistently deliver services and superior accommodations and we attach... More

Lausanne, Switzerland
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The outstanding - for visitors keen on history and architecture, this is the płace to stay. The exterior, courtyards and rooms (except a category of a modern declination for a different customer profile) will give you a feel for the heydays of Rouen. The piano lounge above the swimming pool is a visual treat. The choice of materiał and colour... More

Was this review helpful? Yes 1
L'Hôtel D, Front Office Manager at Hotel de Bourgtheroulde, responded to this review

Dear Travellersfromswitzerland, (we can not name because they do not know who to write!) We greatly appreciate you taking the time to bring these issues to our attention and apologize for any inconvenience experienced during your stay. Our goal is to consistently deliver services and superior accommodations and we attach great importance to your comments. The feedback we receive from... More

Strasbourg, France
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We spent one night on July 26th and really enjoyed our stay. All the valet parking, reception desk (check in/out), restaurant and housekeeping staff did their job. It is clear that everybody is here to make your stay enjoyable. The standard room with a view on the "place de la pucelle" was very clean and had all the amenities we... More

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Additional Information about Hotel de Bourgtheroulde

Address: 15 Place de la Pucelle, 76000 Rouen, France
Phone Number:
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel de Bourgtheroulde 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Rouen #1 Romantic Hotel in Rouen #1 Business Hotel in Rouen #4 Family Hotel in Rouen
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Number of rooms
78

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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