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Hotel Mercure Trouville Sur Mer

4 Place Foch, 14360 Trouville-sur-Mer, France (Formerly Kyriad Prestige Deauville - Trouville Centre)
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Hotel Mercure Trouville Sur Mer
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Hotel Mercure Trouville Sur Mer
Hotel Mercure Trouville Sur Mer
Hotel Mercure Trouville Sur Mer
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197 reviews from our community

Traveler rating
    34
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    38
    12
    11
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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  • All months
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    (57)
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    (41)
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    (34)
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Basel, Switzerland
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The positive: hotel room was clean, and ready with the cot for the baby, staff was really friendly and the hotel was extremely well located. The negative: no parking, and horrible, worst than horrible room service. The food ordered was probably cooked a week ago... it was hard to chew and uneatable... Hard to say but it was probably the... More 

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to write to us after your stay. We are very pleased to read that you found the hotel Mercure Trouville well located with a frindly staff and that your room what upon your expectations. Regarding the Food, we are only offering a Snack selection. It is just a breakdown service,... More 

Senior Contributor
42 reviews 42 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 8, 2014

Well located and clean rooms. But does not worth its 4 stars. It is a 3 star hotel. There are no extras such as restaurant, spa or pool. Service and room service is very low level. Even teeth brush and paste were not available. It is too expensive compared to what you get

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, Thank you for posting your comments following your stay. We are happy to notice that you found the room to be clean and the hotel well situated. It is not mandatory to have a restaurant or a pool or sauna to deserve the 4 stars. So we appreciate your sentence about having one star too much bur unfortunatly there... More 

Chichester, United Kingdom
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 3, 2014

The hotel is well placed in the port, just opposite the Casino. Lots of shops and restaurants in easy walking distance. The room was clean and comfortable though a bit small. Bath/shower worked well. Friendly and helpful staff. As we came by car the lack of hotel parking was a disadvantage but the public parking in the square between hotel... More 

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Sir, We would like to thank you first of all for taking the time in writing to us following your stay. We are pleased to notice that you found the hotel staff to be friendly and at your service and you found the room to be clean. We are sorry for the road work in front of the hotel,... More 

Wembley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed October 2, 2014

Short September break close to home. Great location, close to Port, quaint shops, beach & a wide choice of restaurants. Plenty of parking which would have been expensive but for trusty "Blue Badge". Hotel was very good, clean, comfortable & welcoming. Room pleasant but bathroom showing a little "end of season" wear & tear. Main breakfast looked good but was... More 

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Sir, I would like to thank you first of all for the time you took in writing to us. We are very pleased to read that your stay was overall satisfactory and that you found our hotel very good, clean, comfortable & welcoming, wich is very important fo us to deliver a Service up to date. We appreciate your... More 

Houston, Texas
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 21, 2014

This room was so small and there was no parking. If not for those two things I would rate much higher as the staff is excellent and the breakfast was good too. Our refrigerator was not working on arrival, it was replaced next morning. Location is good. Staff gave great suggestions for meals.

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, Thank you for posting your comments after your stay. We do appreciate your remarks regarding the size of the rooms, and we are glad that you enjoyed the buffet breakfast, the quality of recommandation from the front desk staff. Thank you once again for posting your comments Very best regards More 

Brighton and Hove, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

Stayed here for World Equestrian Games August 2014. Great location and friendly staff. Smallish rooms but good value and great breakfast. Good base for Normandy. Deauville very smart and Trouville typical French Port with fantastic fish market. Would recommend D-Day museums, especially Pegasus bridge.

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, We'd like to thank you to bring to us your comments after your stay for the Equestrian World Games. We are happy to read that you enjoyed your stay, specially the hotel location and the friendly staff as wellas our buffet breakfast. Thank you once again for the time you took in posting your comments Very best regards More 

Evansville, Indiana
1 review
4 of 5 stars Reviewed June 14, 2014

Great location right next to the beach across the English Channel from Great Britain. Nice rooms - small, but adequate. We understand this is typical fare in Europe. We had lots to see and do with Deauville as a base, so we were in the room only for sleeping. For that, it did a great job!

Review collected in partnership with Kyriad.com - Louvre Hotels Group

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, We would like to thank you for the time you took in writing to us following your stay. We can understand that you had a great time visiting the all area, and that the hotel was to your liking. Most important for us is that you had a wonderful time ! Thank you again for posting your comments Very... More 

Fayetteville, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2014

We were with a large group; check in was handled very well. The staff were all courteous and if you couldn't find anything suitable on the breakfast buffet then you just weren't hungry. The room was not overly spacious but more than adequate with plenty of space to put luggage without falling over or into it.

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, We thank you for taking the time writing to us following your stay. We are happy to read that you appreciate the courtesy of the staff and the quality of our buffet breakfast wich are both essential to us to maintain high standards of performance. We are very pleased that you had appreciated your stay. Thank you again for... More 

Ra'anana, Israel
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2014

Friendly, well situated, clean, newly refurbished hotel. Major parking issues though. Rooms are a bit small, but otherwise great choice when you're in the area. More easy going than neighboring town of Deauville.

Review collected in partnership with Kyriad.com - Louvre Hotels Group

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Sir, Thank you for taking the time to post your comments following your stay. We are very happy to read that you enjoyed your stay and you found the hotel clean with friendly atmospher. We hope to welcome you again in a near future ! Very best regards More 

Paris, France
Top Contributor
147 reviews 147 reviews
47 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 13, 2014 via mobile

A good choice for the price bracket if you are staying in Trouville the hotel is clean, decoration is up to date and the rooms are adequate. It is just 2 min walk to either the beach or to the town where there are plenty of restaurants. Breakfast is a buffet and is good quality and well stocked. Would use... More 

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Sir, We thank you for taking the time in posting your comments after your stay. We are pleased to read that you had a great time staying with us and you found the hotel clean and up to date regarding decoration. We are also happy that you found the buffet breakfast to your liking. Thank you once agian for... More 

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