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Hotel Mercure Trouville Sur Mer

4 Place Foch, 14360 Trouville-sur-Mer, France (Formerly Kyriad Prestige Deauville - Trouville Centre)
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Hotel Mercure Trouville Sur Mer
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238 Reviews from our TripAdvisor Community

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Traveler rating
    46
    125
    41
    15
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (65)
  • Jun-Aug only
    (98)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (34)
All months
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had a good holiday in Deauvule-Trouville.Great location hotel Mercure Trouville-Sun-Mer.This hotel is situated a close to the beach, nearest many restaurants and shops.The room was very clean,comfortable and quiet at the night.Breakfast very good.Staff were friendly and spoke excellent English.

Was this review helpful? Yes
Pascal H, General Manager at Hotel Mercure Trouville Sur Mer, responded to this review

Bonjour, Thank you first of all for taking the time in writing to us after your stay. We are very pleased to read that you found the hotel to be well situated but first of all clean and quiet with a very good breakfast, topped with friendly staff. All those elements are really important for us to deliver Quality Service... More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Fri night bar had live music till midnight then on Saturday night still going at 1am. I tried to change rooms but all full up. I stayed in 2 rooms both very small. Privileged room was no where near worth the upgrade price.

Was this review helpful? Yes
Pascal H, General Manager at Hotel Mercure Trouville Sur Mer, responded to this review

Bonjour, Thank you for the time you took in writing to us. We are sorry about the music but the hotel does not have anything to do with those animation during summer season, some people found that to be enjoyable and again we are sorry that you have been disturbed by this entertainment . Thank you again for your comments.... More 

devon
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent a comfortable three nights at the Hotel Mercure with my daughter. The staff were pleasant and helpful, and the room was clean and comfortable. We opted not to have breakfast in the hotel, but found plenty of cafes and bakeries within a few minutes' walk. The hotel is very close to the casino, beach and only a five... More 

Was this review helpful? Yes
Pascal H, General Manager at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, Thank you for taking the time to send us your feedback after your stay at Mercure Trouville. We are very pleased to read that you enjoyed your stay and found the hotel to be comfortable and clean with a friendly staff, wich makes us very proud and we shall continue in this way, for the well beeing of all... More 

Level Contributor
11 reviews
5 of 5 stars Reviewed July 19, 2015

Stayed for 3 nights in July. Central location close to the beach with ample places to eat. Comfortable rooms and fabulous walk in shower. Good breakfast selection - continental & cooked. Friendly & helpful staff. Will certainly return - had a great stay.

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, Thank you for taking the time to post your comments after your stay. We are very proud that you enjoyed your stay, and appreciated the rooms and the shower. We are also pleased to read that you found the buffet breakfast to your liking and our staff to be friendly. All those points are very important for us, and... More 

London
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 11, 2015

Nice hotel. We had a superior room which was very good. Small window as it was on the side of the hotel so no real view. But very clean and comfortable with a very good breakfast the next day. We were only there for a night but it was a good. central place to stay inTrouville. Good free wi-fi.

Was this review helpful? Yes
Pascal H, General Manager at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, We thank you first of all for the time you took in writing to us. We are glad that you found our Privilege room clean and confortable without forgetting the quality of the Buffet breakfast. Maybe we'll get lucky to welcome you again on your next visit in trouville. Thank you again. Very best regards More 

London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2015

The MERCURE Trouville is a simple hotel at the lower end of the 4* sector. There is no parking as the square between the hotel and the casino is being renovated and a new parking garage is being built. The hotel is clean and recently modernised with a good shower and air conditioning. Rooms are small and there is not... More 

Was this review helpful? Yes
Pascal H, General Manager at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Sir, Thank you for taking the time to write to us after your stay. We are pleased that you found the hotel to be clean and a helpful staff, with our newly renavated rooms. And yes indeed the parking lot is now open wich will make parking a lot easier. Hope to welcome you again Very best regards More 

Belgium
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 2, 2015

We just stayed here one night (aperitif, dinner, sleep and check out). But we enjoyed it. Friendly staff, good room, good breakfast and several nice restaurants in the environment. A good thing is that in the coming months an underground parking will be available just in front of the hotel (this time we had to park in the streets).

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Hello, Thank you for taking the time in writing to us. We are very pleased that you found the hotel to be to your convenience, staff and room wise without forgetting the Breakfast. Effectively, the parking will be available within few days now for the happiness of all. Thank you for your comments and hope to welcome you another time.... More 

Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 25, 2015

You can't be better positioned and a clean double room was under 120€ in June 2015. Right across from the casino, walking distance to the new spa at a nearby hotel. They're nice about guests bringing their own champagne to the sidewalk tables and even provided the glasses! Small but hospitable lobby. Highly recommended!

Was this review helpful? Yes
Pascal H, General Manager at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Madam, Dear Sir, Thank you for bringing up your comments after your stay. We are very pleased to notice that you had a enjoyable stay and that you found the hotel to be to your liking, We are very proud that you found the room clean, and friendly staff . We'll be delighted to welcome you once again on... More 

Somerset
Level Contributor
237 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 stars Reviewed April 21, 2015

We chose the Mercure because of its proximity to restaurants and shops in Trouville. We had not realised when booking that it would be very difficult to park near the hotel because of the major construction works opposite where a large car park is being built for the casino. The hotel does not have its own car park and clients... More 

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Sir, Thank you for taking the time to post your comments following your stay at Mercure Trouville. We will have 20 private car parks for our guests, once the parking works lot will be over. We appreciate that you found our staff member to be friendly and helpful and that the room was overall to your expectations. Thank you... More 

Basel, Switzerland
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 6, 2015

The positive: hotel room was clean, and ready with the cot for the baby, staff was really friendly and the hotel was extremely well located. The negative: no parking, and horrible, worst than horrible room service. The food ordered was probably cooked a week ago... it was hard to chew and uneatable... Hard to say but it was probably the... More 

Was this review helpful? Yes
Pascal H, Directeur général at Hotel Mercure Trouville Sur Mer, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to write to us after your stay. We are very pleased to read that you found the hotel Mercure Trouville well located with a frindly staff and that your room what upon your expectations. Regarding the Food, we are only offering a Snack selection. It is just a breakdown service,... More 

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