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Mercure Caen Centre Port de Plaisance

1 rue Courtonne | BP 3086, 14018 Caen, France
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Mercure Caen Centre Port de Plaisance
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Ranked #10 of 44 Hotels in Caen
A recent review
4 of 5 stars reviewed yesterday
Margaret M Leominster, United Kingdom
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367 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leominster, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent 5 nights here on a Brittany Ferries holiday. Usually we have problems trying to find city centre hotels but this one was easy to find, just follow the signs for Port d' Plaisance. We always managed to find free parking to the right of the hotel, facing the port. All the staff on reception were great, especially Chloe,... More 

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Farnborough, United Kingdom
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent the easter weekend at this hotel. The rooms were clean and tidy and the beds comfortable. The breakfast was great with lots of choice. Location of the hotel is very good as you are on the main square of places to eat but with easy car access to get in and out of town. Only downside is restricted... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here one night only but it was quite nice. Bed was comfortable, pillows good. The Bar was expensive but nice, there is a refrigerator in your room which was good. But when I had a shower, the drain was blocked and it filled up with water and then overflowed all over the floor. The staff at Reception are very... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you for taking the time to share your comments with us. We pride ourselves on taking all guest remarks into account. The entire staff of the Mercure Caen Centre is glad that your stay went well on the whole. Jean-Yves GUTH General Manager More 

Drogheda
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here on the 16th of March this year(2015), and the Hotel exceeded all expectations! The public areas are clean and well maintained. The rooms are also very clean, modern and well maintained. Ashamedly I don't speak French but the very friendly receptionist Amy being an American helped hugely and even arranged a late check out... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you very much for your comments I will pass them on to our teams. Best regards. Jean-Yves GUTH General Manager More 

Contributor
17 reviews 17 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 10, 2015

We stayed in the Mercure during our stay last week and were delighted with the stay. Underground and locked carpark was a reassuring point due to the amount of shopping we had and at a cost of 10 euros, quite reasonable. Located next to the river and in the centre of town was great for the less mobile of the... More 

Was this review helpful? Yes 2
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Kickatinalong
Top Contributor
123 reviews 123 reviews
26 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed December 31, 2014 via mobile

Excellent location, right in the heart of the attractions. Surrounded by restaurants also. Breakfast choices OK. Rooms reasonably large, but a little dated. Bed very comfy, and plenty of TV channels. (If you speak French). Car parking under hotel only 10euro, and free WiFi.

Was this review helpful? Yes 2
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Glastonbury
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 4, 2014

My husband and I decided to pop over to France for a spot of shopping and to stay one night. We choose the Mercure due to it's rating and location. We were not disappointed. We were upgraded to a lovely executive room with robe, slippers, coffee maker, tea making facilities and complimentary cold drinks (in the fridge) of water, orange... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Danville, California
Top Contributor
77 reviews 77 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 4, 2014

I would compare this hotel to a Best Western hotel. Rooms were clean but a little dated. The housekeeping staff was not good at replacing burned out light bulbs. The bathrooms were good sized, but hot water was slow in arriving to our room making showers a long process to wait for hot water. Suggest you dine out as the... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Dear , We thank you for having taken the time to write to us following your stay at ibis Caen Centre. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we... More 

Gloucestershire, United Kingdom
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 20, 2014

Great location,secure underground parking,fantastic breakfast although a tad expensive (the breakfast that is ) close to the chateau museums and shopping and a large cluster of restaurants ,3 of which i shall review seperately , all in all nice clean hotel,good weekend deals to be had , huge sunday market right outside the hotel.. Only downside , the lack of... More 

Was this review helpful? Yes 2
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

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