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Mercure Caen Centre Port de Plaisance

1 rue Courtonne | BP 3086, 14018 Caen, France
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Mercure Caen Centre Port de Plaisance
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Ranked #12 of 44 Hotels in Caen
A recent review
4 of 5 stars reviewed yesterday
DaveHRichards Cardiff, United Kingdom
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380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed in a privilege room, overlooking the marina. The room was well appointed with air-con, safe, espresso coffee machine, tea making facilities, free wi-fi and complimentary drinks in a fridge. The staff were all friendly and polite and the whole hotel was clean and bright looking. The underground hotel car park is not free but is safe and secure.... More 

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Ireland
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself is quite tired looking but I understand that it was due to be refurbished shortly after our stay. Basic rooms and bathrooms. An A typical hotel bar - no atmosphere and quite slow service. Well positioned directly on the marina with on street payable parking. Short walk to the old portion of the town with it's plethora... More 

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Cluj-Napoca, Romania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotel is currently under renovation and it is not really clean......rooms are still having issues and air is blowing arround... Location of the hotel is great!!! One if the best n Caen! Restaurant is good with good food, but nit really french :)

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Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

To be fair, the hotel was undergoing remodeling. The rooms were small but cheerful and the bathroom was very nice although the shower leaked all over the floor. The hallway carpets had not yet been replaced and were disgustingly dirty and the hallways drab and uninspired. Breakfast was a small and monotonous choice of the same paltry selection each day.... More 

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JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Guest , We thank you for having taken the time to write to us following your stay at Mercure Caen Centre. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry and... More 

Sautee Nacoochee, Georgia
Top Contributor
249 reviews 249 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Had a one night stay here arranged by a Globus tour; Excellent location, breakfast was included for us; full breakfast. Room was very good size. Enjoyed the stay and would stay here again if in the area. Good location for walking around the harbor and only a 2 minute walk to the castle that dominates the area.

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JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Millis, Massachusetts
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for several nights with our tour group on a tour of northern France. The room was nice and well maintained. The breakfast buffet was a little thin, but there was enough of a mix between classic US and authentic French breakfast food that I never left hungry. The hotel is located in the center... More 

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Dublin, Ireland
Contributor
17 reviews 17 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel overlooks the marina, so you might be able to get a nice view depending on what room you get. There are tonnes of restaurants and shops around the area that the hotel is in. Train station with connections to Bayeux, Paris etc. was about a ten minute walk away. If your driving, the ring road with access to the... More 

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JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH Genaral Manager More 

Brussels, Belgium
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located in the city centre of Caen, walking distance from the lovely restaurants of Rue du Vaugueux and the Caen Fort. There's a spacious garage underneath the hotel which can be used for 10 euros a night. The hotel is currently undergoing refurbishment, which means visitors are greeted by a somewhat messy lobby area. This downtrodden... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Madam, Dear Sir, We thank you for having taken the time to write to us following your stay at Mercure Caen Centre. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry... More 

El Cerrito, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The value was good and close to train station was convenient. This is more of a hotel chain experience, and not a charming local flair that we were looking for, but overall we were very satisfied. The hall carpets were very worn, but inside the room was clean and tidy. The breakfast offered everything and then some.

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Leominster, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 20, 2015

We spent 5 nights here on a Brittany Ferries holiday. Usually we have problems trying to find city centre hotels but this one was easy to find, just follow the signs for Port d' Plaisance. We always managed to find free parking to the right of the hotel, facing the port. All the staff on reception were great, especially Chloe,... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share your comments with us. We pride ourselves on taking all guest remarks into account. The entire staff (Chloé also :) of the Mercure Caen Centre is glad that your stay went well on the whole. Best regards. Jean-Yves GUTH General Manager More 

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