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Mercure Caen Centre Port de Plaisance

1 rue Courtonne | BP 3086, 14018 Caen, France
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Mercure Caen Centre Port de Plaisance
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Ranked #9 of 44 Hotels in Caen
A recent review
5 of 5 stars reviewed yesterday
ChrisA380 Drogheda
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362 reviews from our community

Traveler rating
    75
    188
    67
    24
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52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Drogheda
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I stayed here on the 16th of March this year(2015), and the Hotel exceeded all expectations! The public areas are clean and well maintained. The rooms are also very clean, modern and well maintained. Ashamedly I don't speak French but the very friendly receptionist Amy being an American helped hugely and even arranged a late check out... More 

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Contributor
16 reviews 16 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in the Mercure during our stay last week and were delighted with the stay. Underground and locked carpark was a reassuring point due to the amount of shopping we had and at a cost of 10 euros, quite reasonable. Located next to the river and in the centre of town was great for the less mobile of the... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Kickatinalong
Top Contributor
122 reviews 122 reviews
26 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed December 31, 2014 via mobile

Excellent location, right in the heart of the attractions. Surrounded by restaurants also. Breakfast choices OK. Rooms reasonably large, but a little dated. Bed very comfy, and plenty of TV channels. (If you speak French). Car parking under hotel only 10euro, and free WiFi.

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Glastonbury
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 4, 2014

My husband and I decided to pop over to France for a spot of shopping and to stay one night. We choose the Mercure due to it's rating and location. We were not disappointed. We were upgraded to a lovely executive room with robe, slippers, coffee maker, tea making facilities and complimentary cold drinks (in the fridge) of water, orange... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Danville, California
Top Contributor
77 reviews 77 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 4, 2014

I would compare this hotel to a Best Western hotel. Rooms were clean but a little dated. The housekeeping staff was not good at replacing burned out light bulbs. The bathrooms were good sized, but hot water was slow in arriving to our room making showers a long process to wait for hot water. Suggest you dine out as the... More 

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JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Dear , We thank you for having taken the time to write to us following your stay at ibis Caen Centre. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we... More 

Gloucestershire, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 20, 2014

Great location,secure underground parking,fantastic breakfast although a tad expensive (the breakfast that is ) close to the chateau museums and shopping and a large cluster of restaurants ,3 of which i shall review seperately , all in all nice clean hotel,good weekend deals to be had , huge sunday market right outside the hotel.. Only downside , the lack of... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager More 

Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 2, 2014

This hotel has problems and hopefully your tour group does not go here. My parents and I made last minute planning to visit Normandy. Unfortunately, great hotels in Bayeaux were not available due to the approaching Normandy anniversary celebration. We got to this hotel in Caen just before dinner and checked in. As we walked to our rooms, we were... More 

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Madam, Dear Sir, Further to your comment on this website, I allow myself to introduce you to my surprise to know in which terms you had welcome and housed in our hotel. Please, accept our apologies for these disagreements during your stay and I say you it was the last time we welcome a guest with these terms. So,... More 

Jersey, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

Hotel is in a good location, my wife relies on a wheelchair and we found the staff and hotel very helpful.Although access is through Ibis next door it wasn't a problem unless your lazy.Pub Le Regent up the road was great and so was all the restaurants we used.Nice shopping.

Was this review helpful? Yes 1
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Thank you very much for your comments I will pass them on to our teams. Best regards. Jean-Yves GUTH General Manager More 

UK
Top Contributor
319 reviews 319 reviews
58 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed October 26, 2014 via mobile

Well situated hotel to visit the city. Pleasant staff. But avoid room131, or any room in a corresponding position on any floor. You are right next to the lift shaft and whenever the lifts are used you hear the dragging of the lift mechanism, the doors open and various squeaks from the lift. I can honestly say it is the... More 

Was this review helpful? Yes
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear , We thank you for having taken the time to write to us following your stay at Mercure Caen Centre. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry... More 

Morganville, NJ
Top Contributor
83 reviews 83 reviews
32 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed October 15, 2014

Stayed here 2 nights during a very good 2 week tour of France with Gate 1 Travel. The Hotel Mercure Caen Centre is in nice location, across the street from a small boat harbor and very close to abundant shopping, restaurants and the castle. The front desk was friendly. Our room was good, quiet (we didn't face the street), clean... More 

Was this review helpful? Yes
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you very much for your comments I will pass them on to our teams. Best regards. Jean-Yves GUTH General Manager More 

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