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Novotel Lille Centre Gares

#9 of 103 Hotels in Lille
GreenLeadersBronze level
4.0 of 5
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49 rue de Tournai, 59000 Lille, France
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Novotel Lille Centre Gares
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Ranked #9 of 103 Hotels in Lille
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 weeks ago
CafeGreek London, United Kingdom
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426 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here in Feb 15 with my family there was a group of 9 including small children, therefore was booked in advance and requests also put in well in advance. However the overall customer service lets them down, as requests were not sorted in advance. Had issues with one of the reception staff, whos grasp of English was not great.... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear CafeGreek, Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Gares. I am sorry aht your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Battle, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have stayed in a lot of Hotels in France over the years but this one deserves a great review, wonderful staff at all hours, great rooms, great restaurant, great location . Would happily stay again in fact will probably make more trips to Lille because of this great hotel.

Was this review helpful? Yes
H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear Alexandram604, Thank you very mluch for your very good comment, further to your stay in Novotel Lille Centre Gares. Such returns encourage us to continue still and still to satisfy you ! We hope to have the pleasure to welcome you very soon, Kind Regards Valériane More 

Otley, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel as it is literally a 10 minute walk from the Zenith Arena where we had tickets for an Andre Rieu concert. The hotel is perfectly placed to visit Lille itself, we parked the car when we arrived and did not use it until we wanted to return home. Everywhere we wished to visit including the Zoo... More 

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H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear Gary W, It is very considerable to read your comment, thank you very much ! Hoping to welcome you during your next stay in Lille. Best Regards Valériane More 

Drumnadrochit, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel last week as part of a tour group. All staff were very friendly and helpful. The rooms were extremely comfortable and very clean with all you would need for a pleasant stay. We particularly enjoyed the meals in the restaurant - huge choice for breakfast set us up for our days sightseeing and the evening meals... More 

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H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear Heather J, In the beginning, I would like to thank you for your stay with us at Novotel Lille Centre Gares. What a pleasure to learn you did enjoy your stay in our hotel. It is a real motivation for our team to read your satisfaction. It will be a pleasure to welcome you during your next passage in... More 

Contributor
12 reviews 12 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Receptionists and hotel staff are nice. Breakfast is lavish. Hotel room is sufficient and comfortable : Complete with all amenities i.e. Free wifi, Gym, big LCD TV with many channel to select from, comfortable bed, awesome shower, and many other tiny details. Location is perfect. 5-10 minutes walk from eurostar train station and the city centre. Highly recommended!

Was this review helpful? Yes 1
H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear Mergaspura, In the beginning, I would like to thank you for your stay with us at Novotel Lille Centre Gares. We highly appreciate your feedback regarding your experience. What a pleasure to learn you did enjoy your stay in our hotel. It is a real motivation for our team to read your satisfaction. It will be a pleasure to... More 

Canterbury, United Kingdom
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 11, 2015

This hotel is excellently located and the public parking right next door to it. Both the Christmas Market and the local Sunday market were well within walking distance as was the old town. It is also excellent if you are arriving at either of the stations. There are a very limited number of smoking rooms available, but you must ask... More 

Was this review helpful? Yes 1
H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear Guest, It is very considerable to read your comment, thank you very much ! Hoping to welcome you during your next stay in Lille, Best Regards Valériane More 

london
Top Contributor
100 reviews 100 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 5, 2015

4th time here and still one the best in Lille... Location perfect not to near not to far!Had breakfast this tiime and all enjoyed the selection esp the pancakes wit chocolate :) Will defo be staying her yet again so ENJOY

Was this review helpful? Yes 1
H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear Irishyiddo, Thank you very much for your very good comment further to your stay in Novotel Lille Centre Gares. Such returns encourage us to continue still and still to satisfy you ! We hope to have the pleasure to welcome you very soon, Kind regards Valériane More 

Brentwood, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2014

This hotel is ideally situated between the main train station for the Eurostar and the town centre. All it's facilities are very good, the rooms are clean, shower excellent and noise to a minimum. You couldn't ask for more from a modern hotel. The staff were helpful and friendly directing us to the city centre and walking routes around Lille.... More 

Was this review helpful? Yes 2
H3165, Responsable relations clients at Novotel Lille Centre Gares, responded to this review

Dear James S, We thank you for having chosen the Novotel Lille Centre Gares as your stay in our beautiful city ! We are delighted that your stay pleased you and would be delighted to welcome you again during your next passage in Lille ! Sincerely Valériane More 

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