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Novotel Lille Centre Gares

#18 of 104 Hotels in Lille
Certificate of Excellence
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49 rue de Tournai, 59000, Lille, France
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1 room 1 adult
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Novotel Lille Centre Gares
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523 Reviews from our TripAdvisor Community

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Morwell, Australia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was great. Clean comfortable rooms, breakfast was amazing. Loved staying here great location, close to railway and restaurants and shops. Staff very friendly especially as we didn't speak French.

Helpful?
Thank Ashley P
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear Ashley, Thank you very much for your nice comment ! We are glad to read that you enjoyed the time spent with us, it is our pleasure to make your stay enjoyable. Our location is indeed ideal and Lille is a city where everything is made for you to move around easily, on foot or with public transportation. We... More 

Gold Coast
Level Contributor
152 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked 2 rooms at this hotel for 4 night. I did a lot of research before hand to get a hotel with parking. All the sights said free parking but when we arrived we were told there was NO free parking and it doesn't say free parking on their site, only on other booking sights. Our rooms were ok,... More 

Helpful?
Thank watts54
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear sir or madam, We are sorry that you found wrong information on the internet about the parking. However, when one looks on the major reservation websites - ours included (which is the most trustworthy) - one never sees that parking is for free. Believe that we personnaly would be happy to be able to provide such a service, but... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed December 22, 2015 via mobile

The hotel staff were friendly and very nice, we were made to feel welcome. The room was cleaned when we were out and there was room service available however make sure you order room service before 10 as they stop serving food after that. The pizza I ordered was not nice as the cheese didn't taste fresh so I didn't... More 

Helpful?
Thank rhianautumn_
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear sir or madam, Thank you for your comment. We are happy to have made you feel comfortable and welcome, it was our pleasure ! Room service for restaurant is actually available until 10.30 pm. After that until midnight snacking is still possible. We are sorry about the pizza, this is not usual, next time don't hesitate to advise us... More 

Lincoln, England, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2015

Enjoyed my stay at the hotel, clean and helpful, polite staff. Very well situated for the centre of Lille and main railway station. Breakfast served was plentyful and staff available if you are in need of help.

Helpful?
Thank Lynne C
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear Lynne, We thank you very much for your comment. We are delighted to read that you had a nice stay with us. It was our pleasure to be of any help during your stay. We hope to see you again soon ! Sincerely yours Sarah More 

Solihull, United Kingdom
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 12, 2015

The greeting was fine and I was upgraded to a superior room. When I entered the room you could just tell that there had been no care to the cleaning. There were ring marks on the bed side table, the carpet was grubby and the sink needed a swill. That said the bed which was a foam mattress was comfortable... More 

Helpful?
Thank BaggieBish
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear Sir or Madam, We thank you for the time taken to write a comment about your stay in Novotel Lille Centre Gares. We are absolutely sorry about the cleaning, unfortunately some stains left too long (while guests are in room and housekeeping cannnot access) have become impossible to remove, maybe that was the case in your room. However, we... More 

Chelmsford, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 3, 2015 via mobile

This hotel is reasonably priced and well located for sightseeing. The staff were very polite and helpful although the bar was a bit over priced. The real off putting thing was a smell of drains which seemed to greet us every time we returned to the room. I feel this may have being drawn in from outside by the air... More 

Helpful?
Thank AnPhGl
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear sir or madam, Thank you very much for your comment. It is nice to read that you had a nice stay in Lille and that the staff fulfilled his goal of allowing you to have a great time in Novotel Lille Centre Gares. We are sorry about the smell, it must have been on that particular time as the... More 

Breda, The Netherlands
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 30, 2015 via mobile

We stayed in this Novotel when we visited Lille for a short city break. The location of the hotel is good. It is very close to the old city center and there is a parking garage very near by. Service is good and they speak English. The room we had (504) was small for the 3 of us. But doable... More 

Helpful?
Thank Bartje1965
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear Bartje, We thank you for taking the time to comment your stay with us. We will certainly share your observations with our teams, your opinion is very dear to us, it allows us to correct our flaws and maintain a good service to our guests, who are our priority. It is also a nice reward for our team to... More 

Bury St. Edmunds, United Kingdom
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed October 15, 2015

Stayed at this hotel for one night when I needed to get an early train from Lille Europe. The hotel is very close to Lille Flanders station and a brisk 10 minute walk to Lille Europe Station. The room was very clean and spacious for a French hotel. There was a bathroom attached and seperately a WC. The hotel was... More 

Helpful?
Thank rayraynewby
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear Sir or Madam, We thank you very much for your comment. We are happy to read that you have had a great experience with us. It is our goal to have our guests enjoying every part of their stay and we are glad to have fulfill this aim. We hope to have the joy to welcome you again during... More 

spain
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 30, 2015

Booked into this hotel as part of a WW1 group trip, very handy to station, very good spacious room, we were all staying as singles and so often on ends up in tiny broom cupboards, but certainly not in this hotel. Good range of food for breakfast and an adequate menu if you wished to eat in the restaurant or... More 

Helpful?
Thank ageena
H3165, Réception at Novotel Lille Centre Gares, responded to this review

Dear Ageena, We thank you for taking the time to leave a comment about your stay with us. We are happy to hear that you spent a nice time within our hotel. It is always our pleasure to help our guests during their stay and we are glad that you appreciate it. We hope to see you again soon !... More 

Level Contributor
1 review
1 of 5 stars Reviewed September 22, 2015

The hotel is actually ok but way too expensive for what it really is. Breakfast is served only until 9:30 AM sharp, totally disregarding travellers who possibly suffer from long flights or time changes. Besides, if they say 9:30, they allow you to go in until 9:30 but they start removing (loudly) all plattes from the buffet at 9:31. They... More 

Helpful?
Thank mauriciodias
H3165, Directeur général at Novotel Lille Centre Gares, responded to this review

Dear Mister Mauricio, Thank you very much for your reply. We are really sorry, but we did'nt know you had a long flight ! Normally we have very good replys from our guests, and we like make them happy. Anyway, we were very happy to have you with us during one week ! your smile, your kindness were very much... More 

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