We stayed at this hotel between 14-16 May 2013. The receptionist on duty that day the guy with glases and the lady on duty spoke english fluently. They both offered the best customer service i have ever received in years of travelling. They were very helpful and accomodating. I will score the staff 10/10, cleaner 10/10, the location was my... More

I know that hotel for close to 30 years as it happens I went to school very close by. It was an Holliday Inn before being a Sofitel and now re-branded Mercure. That's the place I asked my wife if she wanted to marry me. Hence I have a bit of a story with that place. Bar and restaurant are... More

The Mercure Lille Metropole is located just off the motorway! Good hotel and helpful staff. The rooms are spacious and the beds are comfortable! Rooms are a little dated but not worn. Bar prices are expensive in the hotel, not many other bars in the area - are far as I know! Buffet breakfast was good, the waiting staff were... More

Great hotel situated roughly 10mins via tram (tram stop opposite hotel) from the city centre with great parking facilities. Friendly reception with English speaking staff, who were very helpful. The rooms are luxurious with very comfortable beds. Superb ensuite with possibly the biggest bath I've ever seen! Free wifi and large TV with BBC news is a bonus. Great buffet... More

We were there one night. Check in was fast. While well maintanied, the property and its rooms seem a bit dated. Parking is free and convinient since parking in lille center was rather expensive for 24 hours. We did not eat at the hotel. We found prices a bit too high for a family to eat breakfast there. Easy acces... More

Great restaurant and bar. A lot of space in the public spaces and also in the room. The breakfast service is a bit too expensive, though it's a good buffet. The piano at the reception is poorly tuned. The fitness area is too small. More space could be gained by removing the armchairs and table and leaving more spaces for... More

Went to France as part of a large coach trip. The best rate was on the P&O Ferry at £1.00 = € 1.42. The hotel is great and the staff are very friendly & helpful. The double room was great, there was coffee & tea machine & a small fridge in the room. Only stayed for 1 night. If you... More

We were here one night.. good staff, quiet, not a great breakfast selection. The bed was very comfortable and the price was great! The bathroom is quite nice.. and very clean. The wifi was great, and included. A bit lonely out there... but for the price and really easy access to train station and city centre.. I would definitely do... More

Spent 1 night last weekend at this hotel whilst visiting the town and the christmas market. I was surprised how nice the hotel was, reception excellent, room very good, access to the city centre easy by the tram (stop opposite hotel 1,40 euro per trip) about 6-7 minutes journey. Very impressed with the choice at the breakfast buffet all in... More