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All 105 Lille hotels

Mercure Lille Metropole

4.0 of 5 Hotel   |   157 Avenue de la Marne, 59700 Lille, France
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81%
Ranked #10 of 105 hotels in Lille
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
SophieH1411 Guildford, United Kingdom
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281 people have reviewed this hotel

Traveler rating
    83
    146
    38
    12
    2
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38
115
28
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Guildford, United Kingdom
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a stop off for a battlefields trip between the Somme an Ypres. Great location if this is what you are doing. Service on the first night was a touch unimpressive at reception however when the staffing changed it became so much better! When rooms were refreshed it seemed a bit half-hearted, with missing milk/water/teas which when went... More

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Norfolk
Top Contributor
70 reviews 70 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good hotel with easy access into the centre of Lille, the tram is only a few hundred meters from the hotel. The free parking is useful (we were on a Jag club run). The rooms are comfortable and beds and pillows good. Staff are friendly and service good. All in all a very nice hotel.

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, We are anxious to thank you for your comment which consolidates us in our commitment in the service for all our customers. Hoping to have the pleasure to receive you again within our establishment, Very sincerely to you. Denis Pierrel Général Manager and its staff More

Bucharest, Romania
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 1, 2014

I stayed several times in this hotel. The hotel offers free parking and free wifi, several TV channels in english for the non french speakers. The rooms always have complimentary water, tea and coffee. The rooms are very spacious, clean and the bed is very comfortable. The staff is really helpful also. The food at the restaurant is very good,... More

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Denis P, General Manager at Mercure Lille Metropole, responded to this review
Google Translation

Cher client, Un grand Merci pour votre avis qui nous permet de toujours continuer à progresser pour mieux encore vous... More

Oxford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

Despite the comments from Shearing's on improving their food on the Battlefield tour, we had awful food. The hotel was lovely but Shearing's customers were not served from the hotel restaurant like the other hotel guests. Breakfast was cold and disappointing. The bacon was piled up on trays, the top was overcooked and the bottom was raw, the scrambled egg... More

Was this review helpful? Yes 1
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review
Google Translation

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans... More

Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 12, 2014 via mobile

Once again I must complain about the food at this hotel for shearings customers on the WW1 battlefield trip . The hotel rooms were excellent but the food served to the shearings party was terrible all the party of 51 complained but nothing was done, all the other reviews were given the same response by your management so I want... More

Was this review helpful? Yes 3
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

Bury St. Edmunds, United Kingdom
Top Contributor
57 reviews 57 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 7, 2014

Really nice hotel, only drawback is long walk from reception to lift, then walk to the room I had which was right at the far end of the hotel. Good free parking. Restaurant food good and not overpriced for a 4-star hotel. Used the tram to get into Lille. This is cheap and takes about 15 minutes. Tram stop right... More

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ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. In order to offer you a better comfort we... More

Pattaya Thailand
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 13, 2014

I was on the same trip as 'staffarnold99" and agree with what has been said about the food. Its a bit difficult to write a review when you know that you have not had the service which you expect from a Mercure Hotel but know from speaking to others who were not with Shearings that their service, food etc was... More

Was this review helpful? Yes 1
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

Walsall, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 12, 2014

We stayed at the hotel as a group of 38 visiting the WW1 battlefields. This was a four night stay and was booked with Shearings. The hotel was in a really good position for visiting Ypres and the Somme battlefields, near to all the motorways. There were no shops anywhere near to the hotel and no shop/gift shop or vending... More

Was this review helpful? Yes 2
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

Vero Beach, Florida
Top Contributor
71 reviews 71 reviews
49 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 29, 2014

we were driving from Amsterdam on a free day just winging it with no reservations. got stuck in traffic and were running late so decided to find someplace to stay. Used SatNav to identify hotels on oour route and Picked this one as we were familiar with the chain. Turned out to be a good choic. The rack rate was... More

Was this review helpful? Yes
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Madam, Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. In order to offer you a better service in... More

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Additional Information about Mercure Lille Metropole

Address: 157 Avenue de la Marne, 59700 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Lille Metropole 4*
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TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Orbitz, Tingo, Hotels.com, BookingOdigeoWL, ACCOR, TripOnline SA and Venere so you can book your Mercure Lille Metropole reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Lille Metropole

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style
#4 Business Hotel in Lille #5 Luxury Hotel in Lille #8 Romantic Hotel in Lille
Hotel Class
Official Description (provided by the hotel)
The Mercure Lille Metropole is set amidst four hectares of magnificent greenery, seven minutes drive from the centre of Lille (free 110 space monitored car park). With 125 fully equipped rooms, the La Brasserie restaurant and the intimate Bar, this 4 star hotel is as well suited to business trips as it is for a visit to Lille with your partner or family. The hotel is an ideal venue for organising meetings and conferences with 9 meeting rooms for up to 500 people. ... more   less 
Number of rooms
125

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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