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Mercure Lille Metropole

4.0 of 5 157 Avenue de la Marne, 59700 Lille, France
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Certificate of Excellence 2014
Mercure Lille Metropole
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Mercure Lille Metropole
Mercure Lille Metropole
Mercure Lille Metropole
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302 reviews from our community

Traveler rating
    89
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    44
    12
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lady on reception very informative and helpful. Room was clean comfortable and clean. Not enough tea bags but asked daily for extra and was given more tea and milk - so not an issue. Food not a particularly good standard but there is nowhere else around so ate there only one night out of three. Breakfast was satisfactory on the... More

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for your message posted further to your stay in our hotel. Your remarks help us to progress to propose you always a service as high as your wishes. Looking forward to the pleasure to receive you during your next stay in our region, Sincerely yours. Denis Pierrel General Manager and its staff More

hengelo
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 21, 2014

The hotel is situiated just outside the centre of lille, but with the tram (which stops in front of the hotel) you are within 15 minutes in downtown Lille. (Main Railwaystation Lille Flandres) We did not have any problems in finding the hotel, nearby mainroads. The part we stayed in was quite up to date. The rooms are tidy and... More

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having taken time to post your message further to your stay in our establishment. We are delighted to have answered your expectations and deeply hope to have the pleasure to welcome you during a next stay in our region. Very sincerely to you. Denis Pierrel General Manager and its staff More

London, United Kingdom
Top Contributor
87 reviews 87 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 30, 2014

The hotel is situated just outside Lille town centre and not that easy to find even with Sat Nav! The parking is perfect here though and the hotel is a business type hotel with comfortable rooms. The restaurant is not that exciting but sufficient, however, the food choice could be better and for breakfast before we had started they were... More

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for your comments further to your stay in our hotel. Your remarks in particular for the breakfast service were integrated to present us to you with the best of the manners during your next stay among us. I hope that you will know to keep us your loyalty. Very sincerely to you. Denis Pierrel General... More

Peterborough
Top Contributor
59 reviews 59 reviews
17 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 24, 2014

Stayed for one night on my way North. This is an older hotel which needs refurbishing. The rooms are adequate, the reception and waiting staff were quite good. The instructions for using the internet are non existent (i.e. out of date and uninformative). Breakfast and evening meal were quite good and well cooked. Wine selection quite reasonable. The reception floor... More

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I thank you sincerely for having taken time to announce us your comments further to your stay in our hotel. We already took the necessary measures to repair in particular the ground where a paving stone is effectively broken. This repair is in the course of treatment. Concerning the WiFi, we acted so that the instructions by flyers... More

Preston
Top Contributor
60 reviews 60 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 9, 2014

Stayed for three nights for the antique fair in Lille. Missed the last turning on the motorway and spent half an hour going round in circles until we found it. Much easier on our homeward journey!, The hotel was excellent, we had a Privilege room booked on Expedia and this was excellent value. Breakfasts were first rate and good value... More

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I deeply thank you for having taken time to comment on your stay spent in our establishment. These comments encourage us to continue to progress for your satisfaction. Looking forward to the pleasure to welcome you during your next stay in our region, Very sincerely and cordially to you. Denis Pierrel and its staff More

Guildford, United Kingdom
Top Contributor
69 reviews 69 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 2, 2014

We stayed here for the second year running last month on our way to the south of France. It is easy to get to from Calais and has ample parking. The rooms are ok although on both visits we have had to change rooms because the a/c wasn't working. The restaurant isn't bad - we had nice moules and sea... More

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having posted this comment, further to your stay in our establishment. My team and myself, we are very attentive to your remarks and we shall make so that your next experience within our hotel is even better. In this expectation, receive my most cordial greetings. More

Guildford, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 22, 2014

Stayed here for a stop off for a battlefields trip between the Somme an Ypres. Great location if this is what you are doing. Service on the first night was a touch unimpressive at reception however when the staffing changed it became so much better! When rooms were refreshed it seemed a bit half-hearted, with missing milk/water/teas which when went... More

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having posted this comment, further to your stay in our establishment. I noted well your remarks and assure you that my team and myself, we shall be more watchful in the future to propose you a service of better quality. I hope that you will keep us your trust and looking forward to your... More

Norfolk
Top Contributor
73 reviews 73 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 10, 2014

Good hotel with easy access into the centre of Lille, the tram is only a few hundred meters from the hotel. The free parking is useful (we were on a Jag club run). The rooms are comfortable and beds and pillows good. Staff are friendly and service good. All in all a very nice hotel.

Was this review helpful? Yes
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, We are anxious to thank you for your comment which consolidates us in our commitment in the service for all our customers. Hoping to have the pleasure to receive you again within our establishment, Very sincerely to you. Denis Pierrel Général Manager and its staff More

Bucharest, Romania
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 1, 2014

I stayed several times in this hotel. The hotel offers free parking and free wifi, several TV channels in english for the non french speakers. The rooms always have complimentary water, tea and coffee. The rooms are very spacious, clean and the bed is very comfortable. The staff is really helpful also. The food at the restaurant is very good,... More

Was this review helpful? Yes 1
Denis P, General Manager at Mercure Lille Metropole, responded to this review
Google Translation

Cher client, Un grand Merci pour votre avis qui nous permet de toujours continuer à progresser pour mieux encore vous... More

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Additional Information about Mercure Lille Metropole

Address: 157 Avenue de la Marne, 59700 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lille Metropole 4*
Number of rooms: 125
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Also Known As:
Accor Lille Metropole

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