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Mercure Lille Metropole

4.0 of 5 157 Avenue de la Marne, 59700 Lille, France
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Mercure Lille Metropole
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Mercure Lille Metropole
Mercure Lille Metropole
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312 reviews from our community

Traveler rating
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    4
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42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Top Contributor
60 reviews 60 reviews
39 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I know that hotel which has been an Holliday Inn, a Sofitel and now a Mercure for at least 35 years. Went to school just behind ironically to the famous 'College de Marcq'. We slept there last WE and took 3 rooms. Very disappointed with the tidiness of the all place. Rooms decorations, carpets, curtains etc are REALLY old. Location... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a lovely weekend in Lille, hotel is so easy for parking and convenient to tram -15 minutes journey into the city center. Lady in reception very welcoming and informative about what's on offer in Lille. Early check in possible which is a real plus point. Beds very comfortable, Wifi good and strong. Bathroom surprisingly dated however good shower.... More 

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I thank you for your comment further to your stay in our establishment. Your remarks on our breakfast service call me strongly and I present you my sincere apologizes not to have been as high as our commitments. Corrective measures are already implemented to be able to get back to your trust during a next stay. Sincerely yours.... More 

Bilbao
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well located, rooms are big and clean, and the breakfast was very good, with hot cooking. The facilities are ok, but I was disappointed because I booked the place when I saw in the web that they have gym. That is wrong, a couple of machines to cardio exercises are not a gym, I expected some free... More 

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I thank dismiss you for your comment further to your stay in our establishment. Even if we had never had comments on this subject, we shall pay a particular attention on the description of our fitness. Hoping that you will know how to keep us your trust during a next stay, Best regards. Denis PIERREL General Manager More 

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2014

Lady on reception very informative and helpful. Room was clean comfortable and clean. Not enough tea bags but asked daily for extra and was given more tea and milk - so not an issue. Food not a particularly good standard but there is nowhere else around so ate there only one night out of three. Breakfast was satisfactory on the... More 

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for your message posted further to your stay in our hotel. Your remarks help us to progress to propose you always a service as high as your wishes. Looking forward to the pleasure to receive you during your next stay in our region, Sincerely yours. Denis Pierrel General Manager and its staff More 

hengelo
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 21, 2014

The hotel is situiated just outside the centre of lille, but with the tram (which stops in front of the hotel) you are within 15 minutes in downtown Lille. (Main Railwaystation Lille Flandres) We did not have any problems in finding the hotel, nearby mainroads. The part we stayed in was quite up to date. The rooms are tidy and... More 

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having taken time to post your message further to your stay in our establishment. We are delighted to have answered your expectations and deeply hope to have the pleasure to welcome you during a next stay in our region. Very sincerely to you. Denis Pierrel General Manager and its staff More 

London, United Kingdom
Top Contributor
89 reviews 89 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 30, 2014

The hotel is situated just outside Lille town centre and not that easy to find even with Sat Nav! The parking is perfect here though and the hotel is a business type hotel with comfortable rooms. The restaurant is not that exciting but sufficient, however, the food choice could be better and for breakfast before we had started they were... More 

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for your comments further to your stay in our hotel. Your remarks in particular for the breakfast service were integrated to present us to you with the best of the manners during your next stay among us. I hope that you will know to keep us your loyalty. Very sincerely to you. Denis Pierrel General... More 

Peterborough
Top Contributor
61 reviews 61 reviews
18 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed September 24, 2014

Stayed for one night on my way North. This is an older hotel which needs refurbishing. The rooms are adequate, the reception and waiting staff were quite good. The instructions for using the internet are non existent (i.e. out of date and uninformative). Breakfast and evening meal were quite good and well cooked. Wine selection quite reasonable. The reception floor... More 

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I thank you sincerely for having taken time to announce us your comments further to your stay in our hotel. We already took the necessary measures to repair in particular the ground where a paving stone is effectively broken. This repair is in the course of treatment. Concerning the WiFi, we acted so that the instructions by flyers... More 

Preston
Top Contributor
62 reviews 62 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 9, 2014

Stayed for three nights for the antique fair in Lille. Missed the last turning on the motorway and spent half an hour going round in circles until we found it. Much easier on our homeward journey!, The hotel was excellent, we had a Privilege room booked on Expedia and this was excellent value. Breakfasts were first rate and good value... More 

Was this review helpful? Yes
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I deeply thank you for having taken time to comment on your stay spent in our establishment. These comments encourage us to continue to progress for your satisfaction. Looking forward to the pleasure to welcome you during your next stay in our region, Very sincerely and cordially to you. Denis Pierrel and its staff More 

Guildford, United Kingdom
Top Contributor
71 reviews 71 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 2, 2014

We stayed here for the second year running last month on our way to the south of France. It is easy to get to from Calais and has ample parking. The rooms are ok although on both visits we have had to change rooms because the a/c wasn't working. The restaurant isn't bad - we had nice moules and sea... More 

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having posted this comment, further to your stay in our establishment. My team and myself, we are very attentive to your remarks and we shall make so that your next experience within our hotel is even better. In this expectation, receive my most cordial greetings. More 

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Additional Information about Mercure Lille Metropole

Address: 157 Avenue de la Marne, 59700 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lille Metropole 4*
Number of rooms: 125
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Also Known As:
Accor Lille Metropole
Hotel Style:
#4 Business Hotel in Lille
#7 Romantic Hotel in Lille
#9 Luxury Hotel in Lille

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