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All 104 Lille hotels

Mercure Lille Metropole

4.0 of 5 Hotel   |   157 Avenue de la Marne, 59700 Lille, France
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Mercure Lille Metropole
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81%
Ranked #10 of 104 Hotels in Lille
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
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291 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Preston
Top Contributor
57 reviews 57 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for three nights for the antique fair in Lille. Missed the last turning on the motorway and spent half an hour going round in circles until we found it. Much easier on our homeward journey!, The hotel was excellent, we had a Privilege room booked on Expedia and this was excellent value. Breakfasts were first rate and good value... More

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customer, I deeply thank you for having taken time to comment on your stay spent in our establishment. These comments encourage us to continue to progress for your satisfaction. Looking forward to the pleasure to welcome you during your next stay in our region, Very sincerely and cordially to you. Denis Pierrel and its staff More

Guildford, United Kingdom
Top Contributor
66 reviews 66 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for the second year running last month on our way to the south of France. It is easy to get to from Calais and has ample parking. The rooms are ok although on both visits we have had to change rooms because the a/c wasn't working. The restaurant isn't bad - we had nice moules and sea... More

Was this review helpful? Yes 1
Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having posted this comment, further to your stay in our establishment. My team and myself, we are very attentive to your remarks and we shall make so that your next experience within our hotel is even better. In this expectation, receive my most cordial greetings. More

Guildford, United Kingdom
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a stop off for a battlefields trip between the Somme an Ypres. Great location if this is what you are doing. Service on the first night was a touch unimpressive at reception however when the staffing changed it became so much better! When rooms were refreshed it seemed a bit half-hearted, with missing milk/water/teas which when went... More

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, I thank you for having posted this comment, further to your stay in our establishment. I noted well your remarks and assure you that my team and myself, we shall be more watchful in the future to propose you a service of better quality. I hope that you will keep us your trust and looking forward to your... More

Norfolk
Top Contributor
71 reviews 71 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 10, 2014

Good hotel with easy access into the centre of Lille, the tram is only a few hundred meters from the hotel. The free parking is useful (we were on a Jag club run). The rooms are comfortable and beds and pillows good. Staff are friendly and service good. All in all a very nice hotel.

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Denis P, Directeur général at Mercure Lille Metropole, responded to this review

Dear customers, We are anxious to thank you for your comment which consolidates us in our commitment in the service for all our customers. Hoping to have the pleasure to receive you again within our establishment, Very sincerely to you. Denis Pierrel Général Manager and its staff More

Bucharest, Romania
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 1, 2014

I stayed several times in this hotel. The hotel offers free parking and free wifi, several TV channels in english for the non french speakers. The rooms always have complimentary water, tea and coffee. The rooms are very spacious, clean and the bed is very comfortable. The staff is really helpful also. The food at the restaurant is very good,... More

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Denis P, General Manager at Mercure Lille Metropole, responded to this review
Google Translation

Cher client, Un grand Merci pour votre avis qui nous permet de toujours continuer à progresser pour mieux encore vous... More

Oxford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

Despite the comments from Shearing's on improving their food on the Battlefield tour, we had awful food. The hotel was lovely but Shearing's customers were not served from the hotel restaurant like the other hotel guests. Breakfast was cold and disappointing. The bacon was piled up on trays, the top was overcooked and the bottom was raw, the scrambled egg... More

Was this review helpful? Yes 1
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review
Google Translation

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans... More

Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 12, 2014 via mobile

Once again I must complain about the food at this hotel for shearings customers on the WW1 battlefield trip . The hotel rooms were excellent but the food served to the shearings party was terrible all the party of 51 complained but nothing was done, all the other reviews were given the same response by your management so I want... More

Was this review helpful? Yes 3
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

Bury St. Edmunds, United Kingdom
Top Contributor
57 reviews 57 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 7, 2014

Really nice hotel, only drawback is long walk from reception to lift, then walk to the room I had which was right at the far end of the hotel. Good free parking. Restaurant food good and not overpriced for a 4-star hotel. Used the tram to get into Lille. This is cheap and takes about 15 minutes. Tram stop right... More

Was this review helpful? Yes
ailjack, Responsable relations clients at Mercure Lille Metropole, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. In order to offer you a better comfort we... More

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Additional Information about Mercure Lille Metropole

Address: 157 Avenue de la Marne, 59700 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lille Metropole 4*
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Also Known As:
Accor Lille Metropole

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