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Novotel Lille Centre Grand Place

4.0 of 5
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116 rue de l'Hopital Militaire, 59000 Lille, France
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1 room 1 guest
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Novotel Lille Centre Grand Place
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635 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (635)
  • Mar-May only
    (155)
  • Jun-Aug only
    (179)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (190)
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed today NEW

amazing hotel, Good food. Great rooms, comfortable bed. In room facilities, inc free safe! Excellent.All staff very helpful. Very nice people. Good location. Breakfast buffet was best ever. We got a very good deal.

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Liskeard, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had three nights on a tour with Travelsphere, staying in this really smart Novotel in Lille. Spacious and clean room, with Tv and all mod cons, well stocked bar, very good food and a huge choice at breakfast. This made our whistle-stop tour of France and Belgium very pleasurable, as coming back to the hotel in the evenings was... More 

Was this review helpful? Yes 1
Marie-Ange S, Front Office Manager at Novotel Lille Centre Grand Place, responded to this review

Dear Jane W, What a wonderful note ! We are very delighted that you enjoyed your recent stay with us and every single one of us played a part to make your experience memorable. We do our best to give you an impeccable service. Hope to see you next time so ! Best regards, Ingrid More 

Moscow, Russia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is nice in general, good room, central location. But if you take taxi you can spend at least 10 mins just to leave main square due to narow streets and traffic jam. Breakfast - good choice of food, but very dirty plates and folks. You need to chose which one to take. Such dirty stuff takes at least one... More 

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Marie-Ange S, Front Office Manager at Novotel Lille Centre Grand Place, responded to this review

Dear Aniesse11, Thanks to share with us your feedback regarding to your recent stay in our hotel. We are pleased to read that the hotel was nice for you. For the taxi, we agree that there is a lot of traffic in the center, and to leave it the taxi must drive by the Grand Place, pedestrian area. About breakfast,... More 

Cheshire UK
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very pleasant hotel with very pleasant staff. Our room was clean, large and comfortable. Shower was excellent. I really enjoyed breakfast, a good selection including sausage and bacon! Drinks were a little expensive. The hotel I'd well placed for a stroll around Lille. Some good shopping to be had

Was this review helpful? Yes 1
Marie-Ange S, Front Office Manager at Novotel Lille Centre Grand Place, responded to this review

Dear Heather S, What a wonderful feedback and recommendation you gave us here!! So great! Thank you very much ! We are very delighted that you enjoyed your recent stay with us and that the room and the breakfast was great for you. See you next time ! Best regards, Ingrid More 

Melbourne, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrived to be greeted by nonchalant staff and very dull atmosphere. Room 615 extremely tired and in need of major renos which surprised for high profile group like Novotel. In house safe not working and no help from staff. Need to get separate showers installed. No vibrancy about the place but excellent location. Return visit pre booked was amazed by... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Portrush, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 25, 2015

Stayed here overnight going through France. Comfortable bed very small bathroom but clean and handy. Suited us as a family of four en route. Cost about 60 pounds without breakfast. Only met one reception person but she was pleasant.

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review
Google Translation

Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Novotel Lille Centre Grand Place.... More 

Potters Bar, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 20, 2015

We stayed here last week for 3 nights. We had requested a twin room but it seems there is no such thing at this hotel. All proper beds are double. There is a sofa bed that can be made up to provide the separate bed as one would get in a twin room. There wouldn't have been a problem with... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception More 

Staffordshire
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 19, 2015

We stayed in the Novotel for 2 nights and found it a well run hotel. Rooms were neat, tidy and clean. Breakfast buffet was of a high standard and plentiful. Staff were professional, but friendly and helpful. Whilst there our safe would not open, with our essentials inside. After reporting this staff efficiently resolved the problem with the minimum of... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 31, 2015

Novotel Lille Centre Grand Place is well located near all the attractions in the centre of a very Parisian small city. While Lille might be seen by some as just a point where you can board or leave the Eurostar, it has much more to offer and I recommend that you allow some time to enjoy the city. Everything is... More 

Was this review helpful? Yes 1
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review
Google Translation

Cher Steve, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires à la suite de... More 

Lorgues, France
Level Contributor
117 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed May 31, 2015

I always choose hotels with air conditioning approaching summer as I fell the heat and don't sleep well. We arrived at the hotel, checked in, unpacked and I then went to switch on the A/C. Nothing. I called reception to be told that it was not on yet. Spoke to the manager who confirmed that he checks the weather and... More 

Was this review helpful? Yes 1
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Customer, Thank you for your comments posted on Tripadvisor. At Novotel, we are always listening to feedback in order to improve the quality of services offered to customers. Air conditioning is only activated when outdoor temperatures exceed a certain threshold. The outside temperature was about 13 degrees during your stay. Therefore, your comment will be considered in a constant... More 

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