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Novotel Lille Centre Grand Place

4.0 of 5
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116 rue de l'Hopital Militaire, 59000 Lille, France
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Novotel Lille Centre Grand Place
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Ranked #17 of 105 Hotels in Lille
A recent review
4 of 5 stars reviewed 5 days ago
wildirishrose_12 Portrush, United Kingdom
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619 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Portrush, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here overnight going through France. Comfortable bed very small bathroom but clean and handy. Suited us as a family of four en route. Cost about 60 pounds without breakfast. Only met one reception person but she was pleasant.

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Potters Bar, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here last week for 3 nights. We had requested a twin room but it seems there is no such thing at this hotel. All proper beds are double. There is a sofa bed that can be made up to provide the separate bed as one would get in a twin room. There wouldn't have been a problem with... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception More 

Staffordshire
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the Novotel for 2 nights and found it a well run hotel. Rooms were neat, tidy and clean. Breakfast buffet was of a high standard and plentiful. Staff were professional, but friendly and helpful. Whilst there our safe would not open, with our essentials inside. After reporting this staff efficiently resolved the problem with the minimum of... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 31, 2015

Novotel Lille Centre Grand Place is well located near all the attractions in the centre of a very Parisian small city. While Lille might be seen by some as just a point where you can board or leave the Eurostar, it has much more to offer and I recommend that you allow some time to enjoy the city. Everything is... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review
Google Translation

Cher Steve, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires à la suite de... More 

Lorgues, France
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 31, 2015

I always choose hotels with air conditioning approaching summer as I fell the heat and don't sleep well. We arrived at the hotel, checked in, unpacked and I then went to switch on the A/C. Nothing. I called reception to be told that it was not on yet. Spoke to the manager who confirmed that he checks the weather and... More 

Was this review helpful? Yes 1
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Customer, Thank you for your comments posted on Tripadvisor. At Novotel, we are always listening to feedback in order to improve the quality of services offered to customers. Air conditioning is only activated when outdoor temperatures exceed a certain threshold. The outside temperature was about 13 degrees during your stay. Therefore, your comment will be considered in a constant... More 

Renesse, The Netherlands
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 16, 2015

In a fairly busy one-way street this chain hotel offers a reasonably good for a single night accomodation without fuss. The rooms offer standard amenities, the bed is OK, and you will find it an appropriate resting place for the night. They offer a choice of a speedy and limited breakfast at the bar or a buffet style version in... More 

Was this review helpful? Yes 1
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Customer, Thank you for your comments posted on Tripadvisor. At Novotel, we are always listening to feedback in order to improve the quality of services offered to customers. As already mentioned in another post, air conditioning is on when the outside temperature reaches a certain threshold. We are also very careful, because we are in an ecological approach, allowing... More 

Salisbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 13, 2015

We stayed at this hotel for 4 nights and had a pleasant stay, the reception staff were friendly and spoke good English. The hotel is situated close to the centre of Lille and a short walk will get you to many shops and restaurants. Parking is close by in an underground carpark at 12 euro a day and getting in... More 

Was this review helpful? Yes 1
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, We very much appreciate your positive comments regarding your stay at the Novotel Lille Centre Grand place. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Netherless, please be assured, that I will do my utmost to provide an appropriate follow up... More 

testelt
Level Contributor
179 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed April 2, 2015

Just stayed two nights for business in this hotel. Staff is very friendly, breakfast is very good, we have had one evening dinner, also enjoyed it. Rooms are ok, but carpet is worn out and needs renewal. But the rooms are clean. Sleeping quality ok, you don't here the road thanks to the extra isolation. Good bed and a nice... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Christiane V, What a wonderful comment you wrote ! Thanks from all the staff, we appreciate it ! We're happy to read that you enjoyed your stay, that you liked the room and the breakfast and the others facilities. For the carpet, please note that it's a special project for the next months, to change it. Thanks again and... More 

Reading
Level Contributor
428 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
4 of 5 stars Reviewed March 29, 2015 via mobile

Worked really well for a one night city stopover. All the usual Novotel things were in place and the location is perfect for exploring the city centre. Comfortable rooms, good breakfast and pleasant ambience. Would return.

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Donald M, Thank you so much for taking the time to share with us your feedback about your recent stay at Lille. We are happy to see that the location, the room and the breakfast was very pleasant for you. All the staff will be delighted to read it, thanks a lot ! See you next time at the... More 

London, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 28, 2015

On a previous break in Brussels we stayed at a Novotel Hotel and were very happy with it, so that's the reason we chose this one booked through Cresta for our 3 night break. Its in a very good location, in a quiet road, and we were on the 5th floor, so it was very quiet. The room was very... More 

Was this review helpful? Yes
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Paris 090, Thank you for having chosen our hotel for a stop over in Lille. We are glad to read that you enjoyed your stay, it's a wonderful feedback ! Just acccording to the hanging space, please note that this is the Novotel Standing. Thanks again and see you for your next trip in Lille ! Best regards, Marie... More 

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