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Novotel Lille Centre Grand Place

4.0 of 5
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116 rue de l'Hopital Militaire, 59000 Lille, France
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Novotel Lille Centre Grand Place
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Ranked #17 of 105 Hotels in Lille
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610 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 31, 2015

Novotel Lille Centre Grand Place is well located near all the attractions in the centre of a very Parisian small city. While Lille might be seen by some as just a point where you can board or leave the Eurostar, it has much more to offer and I recommend that you allow some time to enjoy the city. Everything is... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review
Google Translation

Cher Steve, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires à la suite de... More 

Lorgues, France
Level Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed May 31, 2015

I always choose hotels with air conditioning approaching summer as I fell the heat and don't sleep well. We arrived at the hotel, checked in, unpacked and I then went to switch on the A/C. Nothing. I called reception to be told that it was not on yet. Spoke to the manager who confirmed that he checks the weather and... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Customer, Thank you for your comments posted on Tripadvisor. At Novotel, we are always listening to feedback in order to improve the quality of services offered to customers. Air conditioning is only activated when outdoor temperatures exceed a certain threshold. The outside temperature was about 13 degrees during your stay. Therefore, your comment will be considered in a constant... More 

Renesse, The Netherlands
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 16, 2015

In a fairly busy one-way street this chain hotel offers a reasonably good for a single night accomodation without fuss. The rooms offer standard amenities, the bed is OK, and you will find it an appropriate resting place for the night. They offer a choice of a speedy and limited breakfast at the bar or a buffet style version in... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Customer, Thank you for your comments posted on Tripadvisor. At Novotel, we are always listening to feedback in order to improve the quality of services offered to customers. As already mentioned in another post, air conditioning is on when the outside temperature reaches a certain threshold. We are also very careful, because we are in an ecological approach, allowing... More 

Salisbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 13, 2015

We stayed at this hotel for 4 nights and had a pleasant stay, the reception staff were friendly and spoke good English. The hotel is situated close to the centre of Lille and a short walk will get you to many shops and restaurants. Parking is close by in an underground carpark at 12 euro a day and getting in... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, We very much appreciate your positive comments regarding your stay at the Novotel Lille Centre Grand place. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Netherless, please be assured, that I will do my utmost to provide an appropriate follow up... More 

testelt
Level Contributor
177 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed April 2, 2015

Just stayed two nights for business in this hotel. Staff is very friendly, breakfast is very good, we have had one evening dinner, also enjoyed it. Rooms are ok, but carpet is worn out and needs renewal. But the rooms are clean. Sleeping quality ok, you don't here the road thanks to the extra isolation. Good bed and a nice... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Christiane V, What a wonderful comment you wrote ! Thanks from all the staff, we appreciate it ! We're happy to read that you enjoyed your stay, that you liked the room and the breakfast and the others facilities. For the carpet, please note that it's a special project for the next months, to change it. Thanks again and... More 

Reading
Level Contributor
414 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
4 of 5 stars Reviewed March 29, 2015 via mobile

Worked really well for a one night city stopover. All the usual Novotel things were in place and the location is perfect for exploring the city centre. Comfortable rooms, good breakfast and pleasant ambience. Would return.

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Donald M, Thank you so much for taking the time to share with us your feedback about your recent stay at Lille. We are happy to see that the location, the room and the breakfast was very pleasant for you. All the staff will be delighted to read it, thanks a lot ! See you next time at the... More 

London, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 28, 2015

On a previous break in Brussels we stayed at a Novotel Hotel and were very happy with it, so that's the reason we chose this one booked through Cresta for our 3 night break. Its in a very good location, in a quiet road, and we were on the 5th floor, so it was very quiet. The room was very... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Paris 090, Thank you for having chosen our hotel for a stop over in Lille. We are glad to read that you enjoyed your stay, it's a wonderful feedback ! Just acccording to the hanging space, please note that this is the Novotel Standing. Thanks again and see you for your next trip in Lille ! Best regards, Marie... More 

gloucestershire england
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

Stayed here for two nights. Is in a great location. The rooms were good clean and tidy. A nice touch was the provision of a bottle of water a day in the fridge but a disappointment was the paper cups for the in room tea/coffee, tricky if you need to reuse them. But that is my only criticism. The staff... More 

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Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Joanna 51, We very much appreciate your positive comments regarding your stay at the Novotel Lille Centre Grand place. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward... More 

Eastbourne, United Kingdom
Level Contributor
155 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed March 7, 2015

Booked 2 nights here and so very pleasantly surprised at the quality we got for our money. Fast and efficient book in great rooms bed was comfy and very quiet. Got more than we expected for our breakfast was great choice and plenty of it, after a very hectic day in Brussels (got train there) we decided to eat in... More 

Was this review helpful? Yes
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor We very much appreciate your positive comments regarding your stay at the Novotel Lille Centre Grand place. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied... More 

scmgpl
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed February 27, 2015

Usually stay at the Suite Novotel near the Lille Europe Station.As that was full,had to stay at this property.RIght in the centre of Lille and walkable distance from the Stations and the Grand Palace.Lots of eating places nearby.Rooms are quite Big and clean.Breakfast is also quite good and the best I have had in Lille.

Was this review helpful? Yes 1
Marie-Ange S, Responsable réception at Novotel Lille Centre Grand Place, responded to this review

Dear Guest, We very much appreciate your positive comments regarding your stay at the Novotel Lille Centre Grand place. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to... More 

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