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Hotel and Spa Grand Palais

48 Bis Rue De Valenciennes, 59000 Lille, France (Formerly BEST WESTERN Hotel and Spa Grand Palais)
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1 room 1 guest
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Hotel and Spa Grand Palais
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226 Reviews from our TripAdvisor Community

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Traveler rating
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    57
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    38
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18
125
5
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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    (226)
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    (62)
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    (49)
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    (57)
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County Cork, Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is a little gem just 5 minutes walk from the Valenciennes stop on the metro line 2 which runs from Lille Flanders the central station. The surrounding area is a mix of run down older buildings and modern architecture but the inside of this hotel is beautiful especially given its relatively reasonable price range. I would consider returning... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

Fantastic value weekend away for my partner and myself. We arrived late Friday night about 9pm on the Eurostar. About 20 minutes walk from the station which was not a problem at all. Staff at the front desk were helpful and kind. We loved the outdoor area, sauna and spa. Great idea to have it reserved as you get the... More 

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Brighton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 8, 2014

What a lovely hotel, a little walk to the main square but not far from Restaurants and bars. The staff were amazing, friendly and very helpful. Loved the outdoor area with it's sofa's and nice music, a nice place to chill. Fabulous xx

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Leicestershire
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed May 20, 2014

We booked this hotel through Expedia and was told that it was a central location. The hotel is a drab looking building in a residential back street in a shabby industrial/suburban area of Lille. It is about a 20 minute walk to the main part of Lille. The lobby and lounge area of the hotel look quite impressive with high... More 

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Travelers are raving about these Lille hotels

Hemel Hempstead, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 14, 2014

Exceptional service from the team at the reception. Rooms are ok, very small and no way to open the windows so no circulation in the room. Breakfast is alright however the dinner or room service quality is the worst I ever had in any hotel or restaurant. It is absolutely shocking. Guys, you need to do something about that!

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1 review
5 of 5 stars Reviewed April 22, 2014

We stayed here two days with my boyfriend, I organized this weekend for his birthday. We really enjoy it. The staff was very friendly and helpful,They prepared the room with candles and roses petals. I was a little scared when I saw all the negative comments so I called the hotel before we got there to ask for a big... More 

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Grimsby, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed January 2, 2014

I stayed here last month on business for 2 nights. After an extended taxi ride from Lille Euro station, the driver would not take me up the road where the hotel was, i had to walk a couple of hundred metres with a laptop bag and case. The hotel receptionist (Bashir?) was very helpful and polite, he asked for my... More 

Was this review helpful? Yes 1
Lisse, The Netherlands
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 25, 2013

+The hotel lobby looks stunning, very nice spot to sit down and lounge for a while +We got a free hour for using the yacuzzi outside. Not the best spot, but after walking all day the warm bath was a good addition +Clean and quite fancy rooms +Just a couple of minutes to a train station connecting to the centre

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Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 1, 2013

The decor is really beautiful, room small but everything I needed although was slightly smelly (think it must have been above the kitchen). You did forget about it after a couple of minutes. The breakfast was buffet and acceptable. The area seemed quiet but was slightly out of if the city so would be a fair walk to get to... More 

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Rotterdam
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed August 27, 2013

We stayed at the hotel for two nights, and we found the room was reasonable, airco, comfortable beds, and clean, yet small. The spa hardly deserves its name, and the restaurant is more a breakfast room than a restaurant. The building has some nice features, but like the area around it, it is mostly worn down. A hotel bar or... More 

Was this review helpful? Yes 1
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