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Hotel and Spa Grand Palais

48 Bis Rue De Valenciennes, 59000, Lille, France (Formerly BEST WESTERN Hotel and Spa Grand Palais)
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1 room 1 adult
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Hotel and Spa Grand Palais
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270 Reviews from our TripAdvisor Community

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Breda, The Netherlands
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 13, 2015 via mobile

Worst managed hotel i've ever been in. We booked this hotel via a discount program from travelbird and we were promised a nice 2-night stay in a simple hotel with spa facilities. The program also included a full dinner and 2 complementary glasses of champagne. Our experience: Day 1 - The restaurant where we were going to have dinner was... More 

Helpful?
Thank Pcahoppe
Holland
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 11, 2015

The rooms are small but neat. There is free wifi, but you loose the connection every few minutes. The hotel is stately inside, in a contrast with the neighborhood, which is quite poor. Better to leave your car in a car park, you can ask at reception. The staff is very friendly. The image of the hotel, Spa, is somewhat... More 

Helpful?
Thank fleursimone
Manchester, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 28, 2015

We stayed 2 nights in this hotel and the room was very comfortable with free wifi. The staff were very friendly and the breakfast was excellent. The hotel isn't right in the centre but the Metro is a short walk away so getting into the centre is quick and easy. the hotel has a restaurant but it is very basic... More 

Helpful?
Thank Joan H
Mons, Belgium
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 6, 2015

Elegant lobby lounge with very friendly staff. Breakfast was good and I specially enjoyed the private spa time. Room was decent and neat, however we could ear the people passing in the corridor. Just a bit disappointed with the area surrounding the hotel.

Helpful?
Thank Daniel S
Eindhoven, Noord-Brabant, Netherlands
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 28, 2015

The hotel is a very nice old building in a rather run-down part of town. The staff were very friendly and the breakfast didn't disappoint. The room was on the small side but perfectly acceptable for a few nights away. The metro to the centre is about 5 minutes walk away. Apparently walking to the centre costs about 20 minutes.... More 

Helpful?
Thank Geoff N
County Cork, Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 26, 2015 via mobile

This hotel is a little gem just 5 minutes walk from the Valenciennes stop on the metro line 2 which runs from Lille Flanders the central station. The surrounding area is a mix of run down older buildings and modern architecture but the inside of this hotel is beautiful especially given its relatively reasonable price range. I would consider returning... More 

Helpful?
1 Thank Darren B
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2015

Fantastic value weekend away for my partner and myself. We arrived late Friday night about 9pm on the Eurostar. About 20 minutes walk from the station which was not a problem at all. Staff at the front desk were helpful and kind. We loved the outdoor area, sauna and spa. Great idea to have it reserved as you get the... More 

Helpful?
Thank Nic L
Brighton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 8, 2014

What a lovely hotel, a little walk to the main square but not far from Restaurants and bars. The staff were amazing, friendly and very helpful. Loved the outdoor area with it's sofa's and nice music, a nice place to chill. Fabulous xx

Review collected in partnership with Best Western

Helpful?
2 Thank Alison-Malloy
Leicestershire
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed May 20, 2014

We booked this hotel through Expedia and was told that it was a central location. The hotel is a drab looking building in a residential back street in a shabby industrial/suburban area of Lille. It is about a 20 minute walk to the main part of Lille. The lobby and lounge area of the hotel look quite impressive with high... More 

Helpful?
1 Thank Fussydave

Travelers are raving about these Lille hotels

Hemel Hempstead, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 14, 2014

Exceptional service from the team at the reception. Rooms are ok, very small and no way to open the windows so no circulation in the room. Breakfast is alright however the dinner or room service quality is the worst I ever had in any hotel or restaurant. It is absolutely shocking. Guys, you need to do something about that!

Helpful?
Thank Thomas Barnard G
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