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BEST WESTERN Hotel Athenee

#17 of 135 Hotels in Toulouse
Certificate of Excellence
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13 bis, rue Matabiau, 31000 Toulouse, France
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1 room 1 guest
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BEST WESTERN Hotel Athenee
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542 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (542)
  • Mar-May only
    (122)
  • Jun-Aug only
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  • Sep-Nov only
    (117)
  • Dec-Feb only
    (132)
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Cheltenham, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 18, 2015

This is a fairly typical Best Western Hotel, nicely individual, with some good points and some not so good. This one is well located in a side street within walking distance (just) of the town centre. It is clean and functional with friendly, helpful staff and a pleasant reception and guest seating area. The bedrooms are small though - we... More 

Was this review helpful? Yes 1
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

york
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 18, 2015

Thoroughly enjoyed our stay. The staff were very friendly and helpful, the breakfast area was adequate and the breakfast as substantial as you would like, with tea, coffee or hot chocolate. There was a coffee machine in the lobby, which was free to use during the day, and each evening local wines and delicacies were served. It was a great... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

San Jose, California
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 9, 2015

I flew into Toulouse at night, spent the night in the hotel, went to Lourdes first thing in the morning (6:10am train), got back to the hotel at night, spent the night again and took the bus to the airport in the morning. So I didn't see much of the surrounding area other than the walk to the train station... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Nicosia, Cyprus
1 review
1 of 5 stars Reviewed July 9, 2015

Room was tiny and not at all comfortable. While in the shower I saw hair on the walls. The towels had a bad smell. The staff in the reception were not there when needed. In general the room did nor feel clean.

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Dublin, Ireland
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 26, 2015

This was a lovely hotel, good location, clean comfortable room with pleasant staff. There was a free reception with wine and foie gras for all the guests, bottled water and tea making facilities and a sweet on the pillow, which were really nice extra touches. We stayed in 3 other hotels in France in the same week, one of which... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Walsall, United Kingdom
Level Contributor
161 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed June 25, 2015

We had a moderately-sized, quiet room with a good bathroom and shower. There was little storage space but comfortable beds and good aircon and safe. The breakfast room was small (not an issue for us) with a wide choice of hot and cold food, replenished efficiently.Good wifi connection and helpful and friendly staff. It was clean and tea/coffee facilities provided... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Johannesburg, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2015

The hotel location may not be in the best area, but it is clean and good value for money. We only stayed overnight, and except for the long wait to book in (we arrived on the early morning flight), the room and facilities were very clean. Olivier, the night concierge, was most helpful and went out of his way to... More 

Was this review helpful? Yes 1
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

London, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 4, 2015

On the plus side the hotel and room was very clean and the staff were extreamly friendly and helpful. That said, we were in the double confort room and it was very cramped and standard for a 4 star hotel; we had to put the chair in the waredrobe to get some room for our case. The breakfast selection was... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Washington DC
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 27, 2015

Toulouse is a wonderful city for walking. This hotel is located near the junction of the bus lines (including the one to the airport) and is close to the Capitole. For us it was perfect for the 3 nights we spent there, with delicious breakfast, small but complete and clean rooms, and a charming, helpful staff. Each evening local wines... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

France
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 17, 2015

We stayed just one night at this hotel but will return. Excellent welcome and staff, very good room, comfortable, spacious, clean (you would expect no less from this chain), free wifi, good breakfast and although we didn't get there, there is an aperitif offered each evening in reception. Good location for the city, plenty of choice of restaurants nearby. There... More 

Was this review helpful? Yes 2
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

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