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BEST WESTERN Hotel Athenee

#14 of 134 Hotels in Toulouse
Certificate of Excellence
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13 bis, rue Matabiau, 31000 Toulouse, France
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504 Reviews from our TripAdvisor Community

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Traveler rating
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    268
    79
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Dublin, Ireland
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a lovely hotel, good location, clean comfortable room with pleasant staff. There was a free reception with wine and foie gras for all the guests, bottled water and tea making facilities and a sweet on the pillow, which were really nice extra touches. We stayed in 3 other hotels in France in the same week, one of which... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Walsall, United Kingdom
Level Contributor
157 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a moderately-sized, quiet room with a good bathroom and shower. There was little storage space but comfortable beds and good aircon and safe. The breakfast room was small (not an issue for us) with a wide choice of hot and cold food, replenished efficiently.Good wifi connection and helpful and friendly staff. It was clean and tea/coffee facilities provided... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Johannesburg, South Africa
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel location may not be in the best area, but it is clean and good value for money. We only stayed overnight, and except for the long wait to book in (we arrived on the early morning flight), the room and facilities were very clean. Olivier, the night concierge, was most helpful and went out of his way to... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

London, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On the plus side the hotel and room was very clean and the staff were extreamly friendly and helpful. That said, we were in the double confort room and it was very cramped and standard for a 4 star hotel; we had to put the chair in the waredrobe to get some room for our case. The breakfast selection was... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Washington DC
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Toulouse is a wonderful city for walking. This hotel is located near the junction of the bus lines (including the one to the airport) and is close to the Capitole. For us it was perfect for the 3 nights we spent there, with delicious breakfast, small but complete and clean rooms, and a charming, helpful staff. Each evening local wines... More 

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

France
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 17, 2015

We stayed just one night at this hotel but will return. Excellent welcome and staff, very good room, comfortable, spacious, clean (you would expect no less from this chain), free wifi, good breakfast and although we didn't get there, there is an aperitif offered each evening in reception. Good location for the city, plenty of choice of restaurants nearby. There... More 

Was this review helpful? Yes 2
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

the location of the hotel was fine, for our purposes : visiting the beautifull city of toulouse; rugby game of stade Toulousain (Ernest Wallon) room was clean and as described; we liked also the 'apero' offered by the hotel :) availability of prive parking was fine

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are sorry that your stay has not well. We apologize for the problem of wifi, there was a network problem related to our supplier and not from us. We inform you that in... More 

Moscow
Level Contributor
116 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
2 of 5 stars Reviewed February 25, 2015

Pros included in the title of my review. Cons: - Prison cell type of room and very uncomfortable; - Noise from outside even when I've paid for quiet room; - 1 Blanket for 2 people; - No wi-fi for 2 entire days.

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are sorry that your stay has not well. We apologize for the problem of wifi, there was a network problem related to our supplier and not from us. We inform you that in... More 

Nashville, Tennessee
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

Best place for great the value. Friendly staff, quiet, great breakfast, and in the heart of the city. Sonia, at reception was fantastic. Very helpful and honest. This is my 4th visit and I will always stay here.

Was this review helpful? Yes
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

St Privat des Pres, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 30, 2015

First class venue. Close to the city centre, friendly staff, good accommodation. A nice touch is the free evening aperitif in the lounge. Local wine plus local pate - excellent. Plenty of good local restaurants nearby but try La Fontaine St Bernard for a light lunch. Home cooking at its best and great value. It's off the main drag beyond... More 

Was this review helpful? Yes 1
vsegrestan, Directeur général at BEST WESTERN Hotel Athenee, responded to this review

Dear, Thank you for writing the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

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