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BEST WESTERN Grand Hotel Les Capitouls Toulouse

29 Allees Jean Jaures, 31000, Toulouse, France
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1 room 1 adult
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BEST WESTERN Grand Hotel Les Capitouls Toulouse
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60 Reviews from our TripAdvisor Community

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Gdansk, Poland
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is very well located, close to the center, metro and train station. Very good breakfast. Friendly staff and nice atmosphere. Rooms are old fashioned with less comfort than one can expect. Some rooms are very dark since they are located from the inner courtyard.

Helpful?
Thank Michal274725
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you very much for giving your opinion. Sincerely Yours, Cédric FRENEHARD General Manager More 

Paris, France
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 17, 2015

I stayed in this hotel a month ago. I asked for big room and didn't exactly got what I wanted. But above all, it was the dirt. The desk and bedside tables were dusty. There was any shower gel left either. And breakfast didn't have any to do with a BWH one. Staff were friendly though.

Helpful?
Thank Edmatogo
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I apologize for this bad experience and I hope to be better next time. Sincerely Yours. Cédric FRENEHARD Général Manager More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 9, 2015 via mobile

Located in a central spot on a main road, the hotel is a great place to base oneself in Toulouse. The rooms are nicely furnished and the bathroom is fantastic. Marble everywhere, a bathtub and L'occitane products complete the experience. It was a little stuffy at night so we just opened the windows, although we soon realized that they must... More 

Helpful?
1 Thank Elena A
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Elena, I thank you for having given your opinion. I hope to welcome you again ! Sincerely Yours. Cédric FRENEHARD General Manager More 

Chicago, Illinois
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 5, 2015

Comfortable beds. Quiet, especially using earplugs when sleeping. A little cramped for two twin beds. Very helpful staff. Just a couple blocks from a nice area with lots of restaurants & a lot of buzz during the day.

Helpful?
1 Thank Reviewer420
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Traveler, I thank you for having given your opinion, and I hope you will come back to see us during a next trip in Toulouse. Sincerely Yours. Cédric FRENEHARD Directeur More 

Ellijay, Georgia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 14, 2015

This was my fifth stay at the Best Western Les Capitouls and my second review. I have always liked this hotel and now it has its fourth star under the French rating system. It is very well located near the City Center close to the Jean Jaurès Metro station at the intersection of Allées Jean Jaurès and Blvd. Strasbourg near... More 

Helpful?
1 Thank Jim B
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Hello Jim ! I thank you for your comment, and I hope to welcome you again and again ! Have a nice day. Cédric FRENEHARD General Manager More 

Bristol
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 12, 2015

Definitely a French hotel - not much of an international flavour. On the good side - location is excellent for central Toulouse - 2 mins walk to Place Wilson and right next to Jean Jaures Metro and Airport Navette. Staff friendly, room itself clean and comfortable, including quiet but effective aircon. Friendly staff. Drawbacks - breakfast was dreadful - how... More 

Helpful?
Thank hs_prd
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, Indeed, we are a very french hotel but our breakfast will change in November after the renovation of the ground floor. we'll be better, I promise ! Thank you very much. Cédric FRENEHARD General Manager More 

Leighton Buzzard, United Kingdom
Level Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed September 2, 2015

Stayed for one night on 26 August 2015 at the start of our week in France. Reception were very helpful, considerate and polite. Our room was quiet, clean, cool and everything you expect in a best western. Breakfast was good, lots of sensible food and very good coffee. Hotel just steps away from a safe public car park and just... More 

Helpful?
Thank Barry W
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you for having given your opinion and I hope to welcome you again. Sincerely Yours. Cédric FRENEHARD General Manager More 

1 review
5 of 5 stars Reviewed July 10, 2015 via mobile

Staff is extremely friendly even though I have no specific status with this hotel chain. Rooms are peaceful and quiet. Had a small issue with pressing service. The hotel staff went above and beyond to make it up for me. Excellent experience.

Helpful?
Thank Mat C
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, It is a real pleasure to read your coment. I hope to see you again. Sincerly Yours. Cédric FRENEHARD General Manager More 

Milwaukee, WI
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 20, 2015 via mobile

As others have said, the location is fabulous. You can walk to just about all of the main attractions and there are hundreds of restaurants nearby. But . . . the place is just plain tired. Air conditioning is iffy; the single elevator went out for several hours (it was 50 steps up to our room after a long day... More 

Helpful?
Thank carolzd
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, Indeed, everything will change and it will begin next september to finish in 2016. I thank you for having given your opinion. Have a nice day. Cédric FRENEHARD General Manager More 

Vieille-Toulouse, France
Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed June 19, 2015

One good point - location. Less good - beds are hard as a rock (comfort is #1 to me), refrigerator is broken, floors warped, rugs dirty, baseboard missing, hole where smoke detector used to be, elevators broken twice in 1.5 days & they don't line up. My friend tripped and fell getting out. I cannot get out of here soon... More 

Helpful?
Thank Carol Lynn T
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, dear Sir, I'm very sorry for this bad experience, but you have to know that we've planned to renove this hotel in 2016, and after that, nothing will be broken !!! I thank you and hope you will come again after the renovation. Sincerly Yours. Cédric FRENEHARD Manager More 

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