We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Grand Hotel Les Capitouls Toulouse

Hotel website
Hotel deals
29 Allees Jean Jaures, 31000 Toulouse, France
Special Offer
Save 30%* this summer !
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN Grand Hotel Les Capitouls Toulouse
Professional photos View all
Browse nearby
BEST WESTERN Grand Hotel Les Capitouls Toulouse
BEST WESTERN Grand Hotel Les Capitouls Toulouse
BEST WESTERN Grand Hotel Les Capitouls Toulouse
Add Photo Write a Review

23 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    10
    5
    3
    3
    2
See reviews for
1
4
1
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Turkish first
  • Any
English first
  • All months
    (23)
  • Mar-May only
    (7)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (5)
All months
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff is extremely friendly even though I have no specific status with this hotel chain. Rooms are peaceful and quiet. Had a small issue with pressing service. The hotel staff went above and beyond to make it up for me. Excellent experience.

Was this review helpful? Yes
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, It is a real pleasure to read your coment. I hope to see you again. Sincerly Yours. Cédric FRENEHARD General Manager More 

Milwaukee, WI
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 20, 2015

As others have said, the location is fabulous. You can walk to just about all of the main attractions and there are hundreds of restaurants nearby. But . . . the place is just plain tired. Air conditioning is iffy; the single elevator went out for several hours (it was 50 steps up to our room after a long day... More 

Was this review helpful? Yes
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, Indeed, everything will change and it will begin next september to finish in 2016. I thank you for having given your opinion. Have a nice day. Cédric FRENEHARD General Manager More 

Vieille-Toulouse, France
1 review
2 of 5 stars Reviewed June 19, 2015

One good point - location. Less good - beds are hard as a rock (comfort is #1 to me), refrigerator is broken, floors warped, rugs dirty, baseboard missing, hole where smoke detector used to be, elevators broken twice in 1.5 days & they don't line up. My friend tripped and fell getting out. I cannot get out of here soon... More 

Was this review helpful? Yes
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, dear Sir, I'm very sorry for this bad experience, but you have to know that we've planned to renove this hotel in 2016, and after that, nothing will be broken !!! I thank you and hope you will come again after the renovation. Sincerly Yours. Cédric FRENEHARD Manager More 

Grants Pass, Oregon
Level Contributor
224 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

Very nice staff, great rooms (although a strange layout with little stairways), best location since close to stop for airport shuttle, train station, metro, shoppers and restaurants. Breakfast a bit pricey, but standard rate for better hotels. Staff let us store suitcases while we did bike tour of Canal du Midi

Was this review helpful? Yes
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you very much for giving your opinion. Sincerly Yours, Cédric FRENEHARD Manager More 

Oxford, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 26, 2015

I didn't really feel like i was staying in a hotel here. I think this has been converted from an old apartment building. The small room had a kitchen sink in it! The carpet was battered, as were the walls. The breakfast was a bit cheap. But the lady working reception (and the bar!) was lovely and the location is... More 

Was this review helpful? Yes 2
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Hello Sir, I thank you for giving us your opinion. We are the new owner, and we have planned to start a renovation of his hotel from september 2015 to 2016. I hope you will come back to see the changes ! Sincerly Yours, Cédric FRENEHARD Manager More 

Seoul
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

Stayed here for husband's business trip and a mini vacay for me in February. We stayed on the fourth floor, away from the elevator about the middle of the floor, I think 407? It's where the hall bends. The hotel itself is a converted mansion, so the rooms and halls are small and narrow. I would probably give the hotel... More 

Was this review helpful? Yes 1
Best Western H, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear , Thank you for completing the survey regarding your recent stay at our property. Thank you to congratulate our staff, they are very important for us and, sure, the hotel needs refurbhisment and we will be do them next months. We hope you will come back and see us again soon. If I can be of assistance in the... More 

Pontypridd, United Kingdom
Level Contributor
168 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed January 29, 2015

I stayed here recently with my wife and thoroughly enjoyed the experience. As mentioned in previous reviews it is ideally located for transport, Metro, railway and Airport shuttle, there are plenty of bars and restaurants in the vicinity with an Irish bar for rugby lovers two doors away. A continental breakfast is available but we preferred to stroll down to... More 

Was this review helpful? Yes 1
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

I thank you very much for giving your opinion. I hope to see you again in the Best Western Hotel les Capitouls. Sincerly Yours. Cédric FRENEHARD General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Room/suite (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (9)
Viewed
Dining (3)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Toulouse hotels
BEST WESTERN Hotel Athenee
#15 of 135 in Toulouse
4.0 of 5 stars 521 reviews
Wilson
MERCURE TOULOUSE WILSON
MERCURE TOULOUSE WILSON
#17 of 135 in Toulouse
4.0 of 5 stars 350 reviews
Grand Hotel de l'Opera
#13 of 135 in Toulouse
4.0 of 5 stars 287 reviews
Show Prices
Show Prices
Show Prices
Wilson
Novotel Toulouse Centre Wilson
Gabriel Péri
Citiz Hotel
Citiz Hotel
#69 of 135 in Toulouse
3.5 of 5 stars 134 reviews
Privilege Hotel Mermoz
#18 of 135 in Toulouse
4.0 of 5 stars 131 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay