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Crowne Plaza Toulouse

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7 Place du Capitole, 31000 Toulouse, France
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Crowne Plaza Toulouse
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Crowne Plaza Toulouse
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491 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Middlesbrough, United Kingdom
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This is listed as a 5* Hotel but is not equivalent to other 5* Hotels we have stayed in, I would say 4* but could be 5* with a few minor improvements. Reception staff are polite and friendly and I must mention Johnathon one of the concierge who who was really helpful by printing out our return boarding passes having... More 

Was this review helpful? Yes
Didier V, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Brian C, We would like to thank you for sharing your experience with us. We are very happy that you enjoyed you stay and that you consider staying in Crowne Plaza Toulouse for your next visit. Be sure Jonathan has been informed of your kind compliments. We are very sorry for the anomalies you saw in your bathroom and... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel right in the middle of Toulouse but no parking you have to use the underground parking in the centre of the city. The hotel is modern and clean with very helpful staff. The room was small but comfy with mini bar, tea and coffee and a soft bed. There was no view but a window that opens as... More 

Was this review helpful? Yes
Didier V, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Sazofduloc, We would like to thank you for your feedback and your compliments. We are pleased to have met your expectations and that you consider coming back to our hotel. Do not hesitate to contact us on hicptoulouse@alliance-hospitality.com for your next visit in Toulouse, we will be glad to bring you assistance! More 

Boston, Massachusetts
Top Contributor
245 reviews 245 reviews
29 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We really enjoyed our two days stay at the Crowne Plaza. Our room was very comfortable and of a decent size for European standards. Sparkling clean newly renovated bathrooms with lovely toiletries. The friendliest service at the reception desk (thank you, Deborah!). Welcome gift of complimentary drinks in the bar was a nice token of appreciation for loyal IHG members.... More 

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Didier V, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Norratc, We would like to thank you for sharing your experience with us and for your loyalty to IHG. We are happy that you enjoyed the quality of your room and the efficiency of our teams as well as our location on the Capitole square. Be sure that we will not forget to pass on your compliments to Deborah.... More 

Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is right in the central square and close to Capitole railway. It's very central and it is easy to see most of Toulouse as a result. The hotel is a very old converted building which is a strength and a weakness. The lists are a disaster as only one serves each floor and the bathroom is average. The... More 

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Villarrobledo, Spain
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love the hotel, the location, the staff... It's a wonderful place to stay! 100% recommended. Plus they do a very nice breakfast too. (With many traditional french dishes Even it is not very new, everything looks ok and the decoration is pretty good

Was this review helpful? Yes 2
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Victor E, We would like to thank you for your feedback. We are happy to learn that you appreciated our amenities and our staff along with our central location. Do not hesitate to contact us for your next visit on hicptoulouse@alliance-hospitality.com, we look forward to welcoming you back soon ! More 

Seattle, Washington
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for business. The location is really nice, within a few minutes of major landmarks. It's a more upscale hotel, with classic designs, and comfy beds. I've been to other hotels in the area that are a bit more modern than this hotel. The breakfast selection is ok, but I've seen/ate better at other establishments in the area for... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear KukanaKid, Thank you for taking the time to review our property. We are glad to hear you found our location convenient and the beds comfortable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry to hear your stay was negatively impacted by the limited WiFi hours. We appreciate your... More 

Marlborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Crowne Plaza Hotel is quite simply superb. We visited in April 2015. The staff on arrival could not have been more helpful, the hotel reception is clean and spacious. The decor is contemporary. (There is a full size horse with a lampshade as a hat! Not sure about that one). The rooms are well presented. We were to the... More 

Was this review helpful? Yes 1
Didier V, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Colin and Kate, We would like to thank you for sharing your experience with us. We are delighted that you had such a good time with us and in Toulouse and that we exceeded your expectations regarding the service we provide and the quality of our team. Thank you for all your compliments, we will not forget to pass... More 

Austin, Texas
Top Contributor
225 reviews 225 reviews
87 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed April 19, 2015

The hotel is located right on Place du Capitole, so it is in the center of the city. The rooms are pretty typical and compact - king bed, one lounge chair and a small desk with chair. The bathroom is quite small with tub/shower combination with half glass panel - water all over the floor (soaked) when my shower was... More 

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear dt95, We would like to thank you for your feedback. We are sorry to learn that your stay with us didn’t meet your expectations and that you met trouble with your bathroom. We thank you for reporting us this problem. Do not hesitate to ask for a lighter room on your next stay. More 

Mullingar
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 15, 2015

My wife and I booked a 3 night stay at CP Toulouse for weekend of 17/18/19/ April 2015 - We booked a prepaid deal which means its non refundable - no issue with that as we didn't foresee any reason we would require a refund - that is until the French Air Traffic Controllers decided upon strike action for the... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Brendan R, Thank you very much for taking the time to share your comments online. I truly apologize for the not up to par experience you had during you stay with us. Please be assured that we will look into this matter. In connection, I have sent you a private message to obtain additional information on your experience. We... More 

Singapore
Top Contributor
234 reviews 234 reviews
206 hotel reviews
533 helpful votes 533 helpful votes
5 of 5 stars Reviewed April 10, 2015

Travelling from Lourdes to Marseilles, the journey was extremely long and so I planned a one night break in Toulouse. Upon arrival at the train station, it was turning left to look for the Metro station. However, do take note that its machines only accept coins for the sale of tickets. No notes accepted. 2 stops later, we were at... More 

Was this review helpful? Yes 1
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear JChua, We would like to thank you for your comment. We are very happy to learn that you enjoyed your stay among us, the services we provide and our decoration. We are sorry for the wait at checking and for the unusual noises of your bed, please know that if we had known it earlier, we would have taken... More 

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