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All 135 Toulouse hotels

Crowne Plaza Toulouse

5.0 of 5 Hotel   |   7 Place du Capitole, 31000 Toulouse, France (Saint Rome)
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Ranked #19 of 135 hotels in Toulouse
A recent review
3 of 5 stars reviewed 6 days ago
Senequita Sant Feliu de Guixols, Spain
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362 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Sant Feliu de Guixols, Spain
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I didn't want to give this place a lower rating because all of the staff were very nice, and they deserve credit for that. Otherwise, I have to wonder why this place gets 5 stars (and prices). While the double room we had was roomy enough, the decor is late 20th-century sterile,with a shower/bath that leaks all over the floor;... More

Was this review helpful? Yes 1
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Senequita, Thank you for sharing your opinion on your stay at the Crowne Plaza Toulouse. We are sorry your stay was disappointing. We have taken your remarks into account in order to improve the quality of our services. We will pass your kind compliment on to our staff. We hope you will trust the Crowne Plaza Toulouse again in... More

Preston UK
Top Contributor
192 reviews 192 reviews
71 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on a bed and breakfast rate. The hotel is in a great location literally yards from the Place Du Capitole. Originally the first 5 star hotel in Toulouse, the reception staff are very welcoming and even though we arrived at about 11am our room was ready. We had a first floor room overlooking a courtyard... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Ajb1207, Thank you very much for giving us your appreciation of our services. All our teams are glad to hear that you had such a nice experience with us. We will be happy to welcome you back for your next stay in Toulouse. More

Senior Contributor
21 reviews 21 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Crowne Plaza is located in a very strategic location within the Place du Capitole. That alone is a big plus. We arrived and were pleasantly surprised to get an upgrade. The room was very comfortable with two double beds, great airconditioning and a well-stocked bathroom. Wifi was fast and didn't require constant signing in. The bathroom had all the... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Marie BS, We would like to thank you for taking the time to give your feedback on our hotel. Our teams will be delighted to hear that you enjoyed the hotel’s location, the comfort and equipment of your room, and the quality of our services. Please, do not hesitate to contact our reservation department to book your next stay.... More

Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Don't ask the concierge to get you a taxi. They operate a scam for tourists driving through the narrow windy streets to add distance to your journey, I walked into the centre which took me 15 minutes (about 1.6km). The taxi organised by the concierge took a 5km return route costing 15 euro (should have been 6 or 7 euro).

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Russ H, We would like to get back to you regarding your unfortunate experience with the taxi service. Our concierges always do their best do assist guests with taxis. However, there are many one-way streets in Toulouse, this explains why driving through the city centre takes longer in terms of distance than walking. We hope you enjoyed the rest... More

Milngavie, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've just returned from days in Toulouse on business, and this time I choose to stay in the city centre rather than out towards the airport. The hotel is ideally placed right in the centre of Toulouse within walking distance of all the key sights, the staff are friendly and the rooms are clean and nicely decorated and the free... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear I_Love_Food_66, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our hotel location, along with the cleanliness of the rooms, and friendliness of our staff. We have taken your remark regarding breakfast into consideration, and will make the necessary changes to improve our service. We are looking forward to welcoming you back... More

Toulouse, France
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel needs to improve if it wants to be viewed as a top hotel in Toulouse. We checked in yesterday and the reception and duty porter were very helpful and friendly but all down hill from there. Service at breakfast was terrible - at 10am hardly anything left, staff not interested so we left. We have a 'club room'... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Nigel R, We appreciate your feedback and would like to apologise for the disagreements you experienced regarding breakfast. The breakfast offered at the restaurant is an American buffet, and the cold breakfast offered in our Lounge includes croissants, fresh fruits as well as yogurt, tea, and coffee. We will make sure that the situation you encountered does not happen... More

Sandton, South Africa
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived from the airport at 10h00 . We went directly to the hotel to drop off our luggage. But what a lovely surprise... they had a room for us so we could check in and take a shower after a overnight flight! We did not even ask! Breakfast was nice with hot and cold spread. The bed was very... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Katja 128, We are glad we could make your stay at the Crowne Plaza Toulouse agreeable. We are happy to hear you appreciated the comfort of our rooms, as well the amenities and the breakfast. We are looking forward to welcoming you back during your next visit to Toulouse. More

Brussels, Belgium
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was beyond our expectations. It has an excellent location, in the heart of the city. The staff is very attentive to guest needs. The breakfast is excellent. The interior is not from the last home decoration magazine but yet nice and very comfortable. The bedding is of high quality and rooms quite spacious. And all of this for... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Bobinka, Our team at the Crowne Plaza Hotel Toulouse is delighted to know that you have been pleased by our services. We hope to welcome you back during your next stay in Toulouse. More

London
Top Contributor
74 reviews 74 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 16, 2014

The Crowne Plaza is on the corner of the main square and our room was really comfortable - it faced the inner courtyard so didn't have a view, but was fabulously quiet. We didn't use any of the facilities as we prefer to go out for our meals, but the staff were professional, friendly and helpful. We liked Toulouse and... More

Was this review helpful? Yes
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Normski99, We are delighted to learn that you enjoyed the hotel’s location, as well as the peacefulness of your room, and the service provided by our staff. Please, do not hesitate to contact our reservation department to book your next stay with us. More

Edgware, London
Top Contributor
88 reviews 88 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 3, 2014

My wife and I stayed here for 2 nights as part of an organised tour. The rooms are spacious and well equipped. The staff are very polite and helpful. The breakfast was an extensive selection including bacon and sausages, as well as smoked salmon. It is situated in the main Capitole square, but be aware that some rooms on lower... More

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TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Edgware_LondonNevuk, We thank you for your comments . We hope to have the pleasure to welcoming you again on your next visit in Toulouse More

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Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000 Toulouse, France
Phone Number:
Location: France > Midi-Pyrenees > Haute-Garonne > Toulouse > Saint Rome
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Toulouse 5*
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#11 Luxury Hotel in Toulouse #17 Business Hotel in Toulouse #22 Romantic Hotel in Toulouse
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square.Our Gastronomic restaurant called L Autan-tic invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking, our Summery Restaurant, The Grand Patio proposes salads and provençal grills. And to finish your evenings, the Plaza Bar welcomes you to spend Jazzy nights every Tuesdays and Thursdays.Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
Number of rooms
162

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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