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Novotel Toulouse Centre Compans Caffarelli

5 place Alfonse Jourdain, 31000, Toulouse, France (Formerly Novotel Toulouse Centre)
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1 room 1 adult
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Novotel Toulouse Centre Compans Caffarelli
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561 Reviews from our TripAdvisor Community

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Orange
Level Contributor
271 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very close to the centre - walking distance for sure. Lovely renovated hotel - with the exception of the dodgy hall carpet on our floor - time for a change there - but the remainder of the hotel - including the room especially was wonderful. Until checkout - our experience with staff was excellent - attentive, helpful, polite. The young... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Oange
Lisbon, Portugal
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a bit hidden, but when you find your way it is in fact a reasonable location. The metro station and also a stop of the shuttle from the airport is about 5 min walking. The hotel is good, with a reasonable breakfast. Also the restaurant is good with reasonable price (in comparison with restaurants around). WiFi access... More 

Helpful?
Thank Luis M
Chesham, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 9, 2015

Very close to the centre of town. We stayed here because of the secure parking.which is a luxury in any city. However the hotel was good as well. The staff are friendly and welcoming. The room has a nespresso machine in it so if you're not big on breakfast then its perfect. However the breakfast is brilliant. hot and cold... More 

Helpful?
Thank charlottesm1972
H0906GL, Front Office Manager at Novotel Toulouse Centre Compans Caffarelli, responded to this review

Dear Customer, Thank you very much for your kind comments regarding our hotel and staff members. We are pleased to learn that you had a nice stay, and we are looking forward to welcoming you once again in our establishment in the future. Kind Regards, Céline Congé Room Division Manager More 

Singapore, Singapore
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed October 6, 2015 via mobile

This hotel is close to airport about 8 mins drive and close to city centre around 5 mins drive. The room is not clean and the problem is the bed and pillow is uncomfortable and very old.... If you wanted to have a good sleep it better to bring your own pillow or find other hotel. The only positive is... More 

Helpful?
Thank tungjj
H0906GL, Front Office Manager at Novotel Toulouse Centre Compans Caffarelli, responded to this review

Dear customer, Thank you for taking the time to tell us about your experience and for you nice comments concerning our staff members. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Vayrac
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 28, 2015

Arrived at reception and had to wait for the receptionist to arrive. No record of my booking even though I had done so and prepaid. Took a while to sort out. Then the card for room door lock and to use the lift did not work and took three attempts for it to work properly. The room was clean and... More 

Helpful?
Thank peapodvayrac
H0906GL, Responsable réception at Novotel Toulouse Centre Compans Caffarelli, responded to this review

Dear Customer, Thank you for sharing your experience with us. We are highly concerned about our customers' wellbeing and we are very sorry to hear that your stay has not fulfilled your expectations. We are very sorry to hear that you encountered several inconveniences during your stay, be reassured that your opinion has been taken into account in order to... More 

Long Island, NY,USA
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 25, 2015

I choose this hotel due to the proximity of the Japanese garden. I had a nice room with the view of the pool and garden. The hotel is modern, close to metro and airport bus. The bathroom is divided into the shower&bathtub and the toilet.Unusual for me. No closet-just hangers on an open-closet. Breakfast- basic: cereals, yogurt, coffee, eggs,croissants.I expected... More 

Helpful?
Thank Patrica_trick
H0906GL, Front Office Manager at Novotel Toulouse Centre Compans Caffarelli, responded to this review

Dear customer, We thank you for taking your time to share your experience with us. We are glad to learn that you had a nice stay and that you appreciate our location. As you say, we are only a 15 minute walk from the Capitole square, and at the same time we are in a very calm area next to... More 

Munich, Germany
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed September 21, 2015

This hotel can only be compared to a 2-star Ibis - the rooms are below average, the cleanliness needs to be improved big time (on the hall way you can actually see layers of dust on the doors and on the edge of the carpet) - definitely not a 4-star hotel, as advertised. PROS: good wi-fi, very well located, close... More 

Helpful?
Thank Andreea B
H0906GL, Front Office Manager at Novotel Toulouse Centre Compans Caffarelli, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Derbyshire
Level Contributor
97 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed September 13, 2015

I stayed here one night after attending a forestry project in the Pyrenees with my Company. Honestly I booked this as it came through the Company travel agent, had I been booking myself I would not have chosen this hotel as the location is a 20 minute walk - through not such a nice part of town or a cab... More 

Helpful?
Thank BertieDerbyshire
H0906GL, Front Office Manager at Novotel Toulouse Centre Compans Caffarelli, responded to this review

Dear Customer, Thank you for sharing your experience with us. We are glad to know that you enjoyed our pool and that you had a good sleep. As you say the city centre is a 15 min walk from our hotel. Most of our clients go walking to the city centre, and others prefer to take the metro. We are... More 

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