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Novotel Toulouse Centre

5 place Alfonse Jourdain, 31000 Toulouse, France
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Novotel Toulouse Centre
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Ranked #48 of 135 Hotels in Toulouse
A recent review
4 of 5 stars reviewed 6 days ago
Chris P Milton Keynes, United Kingdom
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495 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milton Keynes, United Kingdom
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is right next to a Metro stop and close to all the main bus lines (to airport, train station). Only a 15 minute walk to the town centre and next to the Japanese gardens. The rooms are dated and tired looking, but comfortable enough. Free wifi throughout. The swimming pool is small and with only a handful of... More 

Was this review helpful? Yes
H0906GL, Front Office Manager at Novotel Toulouse Centre, responded to this review

Dear Client Thank you for sharing your experience and for recommending our hotel. We are happy to hear that you enjoyed our hotel location, and concerning our rooms, we are hoping to redo some of them soon. We are hoping to welcome you once again in the future. Kind Regards, Céline Congé, Room Division Manager More 

glesga
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived early and room was ready, children well looked after, pool clean and pleasant, restaurant food good, all staff helpful and willing, breakfast extensive choices, overall one of the best Novotels that I have stayed in, easy access to park direct from hotel.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
France
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 30, 2015

Stayed here recently with our two children. The location is good as you can easily walk to the centre. The hotel is clean and the breakfast is usual Novotel standard so adequate enough. Only bad points are the sofa bed is old and very unconfortable to sleep on and no hooks at all in the bathroom. Car park is 9... More 

Was this review helpful? Yes
H0906GL, Responsable réception at Novotel Toulouse Centre, responded to this review

Dear customer, We thank you for taking your time to share your experience with us. We are glad to learn that you appreciate our location. As you say, we are only a 15 minute walk from the Capitole square, and at the same time we are in a very calm area next to the Japanese Garden. We are sorry to... More 

Cairo, Egypt
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stayed there while traveling with a school group - without the students ! - and they were renovating - but despite that it was a good stay. The breakfast was great, the room was clean, comfortable. Staff were friendly and helpful

Was this review helpful? Yes
H0906GL, Responsable réception at Novotel Toulouse Centre, responded to this review

Dear Customer, Thank you very much for your kind comments regarding our hotel and staff members. We are pleased to learn that you had a nice stay, and we are looking forward to welcoming you once again in our establishment in the future now that the renovation is finished. Kind Regards, Céline Congé Room Division Manager More 

London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 12, 2015

Stayed here for 5 nights , no warning given of the major overhaul to reception bar & restaurant. As we stayed for 5 nights , it was a bit disappointing, obviously hotels have to referb, but it would have been nice to know in advance. Had an executive room overlooking the park with a large terrace. Breakfast was o.k but... More 

Was this review helpful? Yes
H0906GL, Responsable réception at Novotel Toulouse Centre, responded to this review

Dear Customer, We thank you for taking your time to share your experience with us. We apologize for the inconvenience and disappointment the renovation may have caused, on the other hand we are pleased to hear that you had a chance to try our new restaurant and that you enjoyed it. We hope that we will have the pleasure to... More 

Level Contributor
62 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed April 9, 2015

Stayed for 5 nights over the Easter period with friends. As others have said before, arrived during renovation works where practically the whole downstairs out of bounds including pool, apart from business centre which was a makeshift reception/bar/restaurant. Not a big deal except we had especially picked this hotel for its large restaurant/lounge area as we were meeting friends and... More 

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H0906GL, Responsable réception at Novotel Toulouse Centre, responded to this review

Dear Customer, Thank you for sharing your experience with us. We are highly concerned about our customers' wellbeing and we are very sorry to hear that your stay has not fulfilled your expectations. As you have stated we have undergone renovations, and we apologise for any inconvenience caused during this period. We have now finished, except for a small part... More 

Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 18, 2015

I recently stayed at the Novotel whilst on a business trip to Toulouse, The hotel is situated at least 20 minutes walk from the city centre next to the Toulouse Business School - however there is a metro stop 10 minutes walk away at Compans Cafarelli. The hotel is clean, although the decor of the rooms and facilities is a... More 

Was this review helpful? Yes
H0906GL, Responsable réception at Novotel Toulouse Centre, responded to this review

Dear Customer, We thank you for sharing your opinion with us and for your kind comments concerning our staff members. As you stated, we are currently undergoing renovation to modernize our establishment. During this period, we have done our best to maintain the quality of our services, time slots have been established (09h00 to 18h00) to cause the least possible... More 

Chester, United Kingdom
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed February 8, 2015

Stayed here on business and found the reception has been relocated in a small restaurant with a locking door that needs to be opened by the staff every time someone arrives. This meant that at breakfast you had to push past those checking out and there was nowhere at all to sit down. The rooms were OK though but I... More 

Was this review helpful? Yes
H0906GL, Responsable réception at Novotel Toulouse Centre, responded to this review

Dear Customer, We thank you for shearing your experience with us concerning your stay at our hotel. We are highly concerned about our customers' wellbeing and we are very sorry to hear that your stay has not fulfilled your expectations. We are indeed currently undergoing renovation until mid April with the objective of ensuring our customers comfort. We are doing... More 

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